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Dimension Data Success Story: Alexander Forbes Service Desk by Dimension Data. July 14, 2010 - (Free Research) Alexander Forbes is an aggressive adopter of technology and requires a professional, effective service desk to provide a high level of support for end users. The cost of doing this in-house is prohibitive. Dimension Data implemented a Service Desk to deliver support for end-user and infrastructure devices.  (CASE STUDY) READ ABSTRACT |

Project Liberate: An IBM Complimentary Consulting Engagement to Help Customers Understand Alternatives when Negotiating a Microsoft Enterprise Agreement by IBM June 17, 2010 - (Free Research) Project Liberate, a no-charge service offering from IBM, specializes in identifying opportunities for reducing the expenditure on Microsoft licensing. This whitepaper captures the lessons learned from various Project Liberate engagements worldwide and presents best practices from these case studies as well as advice on negotiating strategies.  (WHITE PAPER) READ ABSTRACT |

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company February 08, 2010 - (Free Research) This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.  (WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

The Essentials Series: Faster Problem Resolution with Efficient Remote Support Capabilities by Citrix Online UK August 24, 2010 - (Free Research) Download the free e-guide to learn: Today's most common IT help desk headaches and how to relieve them, the real advantages of user-centric remote support, and best practices for delivering user-centric remote support.  (EGUIDE) READ ABSTRACT |

Data Deduplication: An Essential Component of your Data Protection Strategy by CA ARCserve July 01, 2010 - (Free Research) Data Deduplication is a technology that helps organizations balance opposing demands. Disk based backups can be rolled out in order to reduce the backup window and improve recovery time, and deduplication means the investment in those disk based targets is maximized. Continue reading this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.  (TRIAL SOFTWARE) READ ABSTRACT |

Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 22, 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning.  (ANALYST REPORT) READ ABSTRACT |

Service health in the age of virtualization and cloud computing by Hewlett-Packard Company July 21, 2010 - (Free Research) Today’s IT organization needs an integrated approach to BSM that combines a top down and bottom up approach to monitoring and spans both physical and virtual infrastructure. The goal is to manage every element of the service via the cloud.  (WHITE PAPER) READ ABSTRACT |

Pillars of Enterprise Protection: IT Risk and Compliance by Symantec Corporation August 23, 2010 - (Free Research) Organizations must strive to write IT policies in such a way that they capture acceptable risk levels, while striking a balance between tight infrastructure security and data access. Read this paper to find out so much more about IT Risk and Compliance.  (WHITE PAPER) READ ABSTRACT |

Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company July 22, 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation.  (WHITE PAPER) READ ABSTRACT |

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.  (WHITE PAPER) READ ABSTRACT |

Optimizing File Services with Deduplication and Virtualization by F5 Networks August 10, 2010 - (Free Research) This ESG analyst report discusses the technology companies leading the way in providing solutions that provide elasticity and efficiency in the storage infrastructure and remove many of the management headaches we’ve come to know, helping users start down the path towards virtual IT.  (ANALYST REPORT) READ ABSTRACT |

E-Guide: SaaS Evaluation-- Considerations for a SaaS Service-Level Agreement by Trend Micro July 14, 2010 - (Free Research) In this e-guide, our expert will explore how to assess and manage the effects that a security SaaS transition will have on an IT infrastructure and management processes.  (EGUIDE) READ ABSTRACT |

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects.  (WHITE PAPER) READ ABSTRACT |

Can Your SharePoint® Backup Harm Your Business? by AvePoint, Inc. May 2008 - (Free Research) This white paper is intended for IT Professionals who are responsible for helping companies evaluate, plan and execute data backups for SharePoint. It will address a multitude of questions about backup and recovery.  (WHITE PAPER) READ ABSTRACT |

Optimizing Cloud Computing to Support Application Delivery by Compuware Corporation August 2010 - (Free Research) A concern that is often overlooked when deciding to switch to the cloud is how does cloud computing impact IT’s ability to deliver its application without disrupting critical Service Level Agreements and other business requirements? This paper discusses how to optimize cloud computing to support application delivery in your organization.  (WHITE PAPER) READ ABSTRACT |

ManageEngine Applications Manager 9.2 by ManageEngine July 2010 - (Free Research) ManageEngine Applications Manager is an availability and performance monitoring software that helps IT Operations and Application Support to ensure high uptime for their business applications in production.  (DEMO) READ ABSTRACT |

The Seven Standards of Cloud Computing Service Delivery by BMC Software, Inc. June 2010 - (Free Research) In economic times like these, leading companies are looking to cloud-computing applications and IT Help Desk is increasingly in demand. This paper outlines best practices for selecting cloud-computing solutions.  (WHITE PAPER) READ ABSTRACT |

Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers  by Tenzing Managed IT Services June 2010 - (Free Research) Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.  (WHITE PAPER) READ ABSTRACT |

Pillars of Enterprise Protection: IT Management by Symantec Corporation August 2010 - (Free Research) Infrastructure complexity, multi-pronged security threats, and the challenge of Windows 7 migration require more than a collection of individual point solutions---and more than a "marketing bundle" that integrates solutions with little more than shrink wrap. Read this paper to find out so much more.  (WHITE PAPER) READ ABSTRACT |

The CIO’s Guide to Backup Reporting and Management by Rocket Servergraph June 2010 - (Free Research) Backup makes up 30% of the IT expenditure, yet it is fraught with issues. This white paper addresses the areas a CIO needs to focus on to get a better handle of his or her backup environment.  (WHITE PAPER) READ ABSTRACT |

Diskeeper 2010 Server edition  by Diskeeper Corporation July 2010 - (Free Research) Servers and workstations slowing down, crashes, required offline maintenance, slow virtual platforms, free space bloating, premature hardware refreshes, spiraling energy consumption, heavy help desk traffic-- check out this solution to see how it improves performance and efficiency on even the busiest servers by preventing fragmentation.  (TRIAL SOFTWARE) READ ABSTRACT |

Choosing Between In-House and Subscription Based IT Service Management by BMC Software, Inc. June 2010 - (Free Research) Help Desk software as a service is attractive to many IT departments.  It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.  (WHITE PAPER) READ ABSTRACT |

Total Economic Impact™ Of CA Wily Application Performance Management by CA Technologies. June 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings.  (ANALYST REPORT) READ ABSTRACT |

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