Help Desk Service Level Agreement Supplier Management White Papers, Help Desk Service Level Agreement Supplier Management Software, Help Desk Service Level Agreement Supplier Management Research, Hardware and Services

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 15, 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Configuration, Not Coding: How Nimsoft Service Desk Speeds Deployment and Time to Value by Nimsoft, Inc.

January 04, 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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Enhance Your SLA Management Approach by CA Technologies.

August 15, 2011 - (Free Research)

Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers.

(PRODUCT DEMO)

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Solution Brief: Optimize your SQL Server deployments with Dell EqualLogic XVS by Dell, Inc.

April 27, 2011 - (Free Research)

Dell EqualLogic PS Series XVS arrays present a better option for meeting service level agreements while helping reduce costs. Read about the benefits in this solution brief.

(ANALYST BRIEF)

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Pragmatic ITIL: How Nimsoft Service Desk Makes it Easier than Ever to Leverage ITIL by Nimsoft, Inc.

January 04, 2012 - (Free Research)

While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.

(WHITE PAPER)

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Password Management Survey by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)

This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

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CCNA-Level Troubleshooting by Global Knowledge

November 2010 - (Free Research)

This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.

(WHITE PAPER)

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Building a Resilient Private Cloud by DLT Solutions

October 2011 - (Free Research)

Learn how to build resilient private clouds in an efficient and cost-effective manner. This paper uncovers an approach that incorporates solutions that address cloud server and storage needs, and reconciles them into the realities of the data center such as heterogeneity and existing infrastructure.

(WHITE PAPER)

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Optimizing Service Desk Value by FrontRange Solutions Inc.

December 2011 - (Free Research)

In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.

(WHITE PAPER)

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Cerner Transforms Healthcare by Intel and HP

September 2011 - (Free Research)

“For us, it’s all about availability. These are life-critical systems that we’re hosting, used 24x7. The HP Mission Critical Partnership helps us meet the challenge.” Bill Graff, vice president, Cerner Technology Infrastructure, Cerner Corporation. In this case study, learn how the HP partnership helped Cerner meet service level commitments.

(CASE STUDY)

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Service Desk to Service Management - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 2011 - (Free Research)

Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).

(WHITE PAPER)

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A New View of Service Level Management by CA Technologies.

December 2011 - (Free Research)

Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed. Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs.

(WHITE PAPER)

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Webcast: Enabling your service desk to be the front face to IT by Nimsoft, Inc.

September 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies.

November 2008 - (Free Research)

Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.

(WEBCAST)

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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 2012 - (Free Research)

Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations.

(EGUIDE)

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Moving Service Management to SaaS: Key Challenges - and How Nimsoft Service Desk Helps Address Them by Nimsoft, Inc.

January 2012 - (Free Research)

Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.

(WHITE PAPER)

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IT Benefits of an Integrated Solution by Centennial-Software

July 2008 - (Free Research)

View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.

(WEBCAST)

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DataShare by Excel Meridian Data, Inc.

DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.

(HARDWARE PRODUCT)

IT Automation - IT Service Management Strategies for Success by FrontRange Solutions Inc.

December 2011 - (Free Research)

Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.

(WHITE PAPER)

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The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies.

December 2011 - (Free Research)

Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.

(WHITE PAPER)

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Disaster Preparedness: Is there a hole in your disaster recovery plan? by Iron Mountain

January 2012 - (Free Research)

Access this white paper to learn how software escrow agreements can be a critical tool to help ensure application continuity within your business continuity plan.

(WHITE PAPER)

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The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 2012 - (Free Research)

Download the Open Group Service Integration Maturity Model (OSIMM).

(ESSENTIAL GUIDE)

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HP Cloud Service Automation by HP and Intel

September 2011 - (Free Research)

In this white paper learn why HP Cloud Service Automation is uniquely positioned to help your company get ahead in a business landscape increasingly dominated by cloud computing.

(WHITE PAPER)

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