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InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM..
In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more...
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Captaris® Alchemy®: Document Management Software by Captaris.
Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more...
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Customer Support Solution by Extraview Corporation.
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more...
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ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this company)

September 2007 - (Free Research)
Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit. 
(DEMO) READ ABSTRACT | GO TO DEMO

Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Numara® Track-It! 8 Overview Webinar by Numara Software

March 2008 - (Free Research)
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

ExtraView IT HelpDesk by Extraview Corporation.

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company

April 2008 - (Free Research)
This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker by Extraview Corporation.

ExtraView Defect Tracker provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

TrenStarAM Asset Visibility, Management and Tracking by TrenStar (E-mail this company)

TrenStarAM is web-based reporting software that provides greater asset visibility, allowing resources to be managed more efficiently. TrenStarAM delivers a powerful asset management solution which enables you to focus on your business, rather than the whereabouts of your assets. TrenStarAM allows you to track and manage your critical assets. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Education Edge: School Administration Software by Blackbaud

This complete solution was developed exclusively for school administrators to help effectively manage every aspect of school administration and student information. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company)

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company)

Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

M1 - ERP Software for the Small to Medium Manufacturer by Bowen & Groves (E-mail this company)

M1 by B&G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company)

For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView Enterprise by Extraview Corporation.

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support solution by Extraview Corporation.

ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex

August 2008 - (Free Research)
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company)

LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value. 
(RESELLER & SERVICE) GO TO DETAILED REPORT

ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company)

ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company)

Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

OASIS Professional Liability; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company)

OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

OASIS Workers Comp; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company)

OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Education Edge: School Administration Software by Blackbaud, Inc. (E-mail this company)

The Education Edge is an integrated student record system for your entire school. It allows independent, religious, and charter schools to share student information across all offices and provides a single, consistent, up-to-date source for communicating school and student information to parents, students, teachers and other school staff. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

EasySpooler by ROC Software

ROC EasySpooler not only provides a central view of your entire output environment, it allows IT staff versatile control of output, whether routed to printers, fax machines, the Web, email, or a PDF file. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature Inc.

August 2008 - (Free Research)
In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment. 
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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