VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. 

In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path. 

View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. 

Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking. 

This document discusses the use of PowerBroker software to address some of the security and audit problems inherent in native UNIX and Linux operating systems. The purpose of the document is to demonstrate the value of PowerBroker as a tool for reducing risk in environments where information security and risk avoidance are considered important. 

Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease. 

Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution. 

Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. 

This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 

Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems. 

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 

Monitoring and configuring a variety of complex devices (network, systems, storage, security) from multiple vendors is a daily battle that challenges even the most experienced administrators. Today's virtual and physical environments can only be handled with a centralized management solution. 

Mobile unified communications can take many forms, but it is essentially defined by the ability to deliver all the communication options of the office desk to workers outside the office. This pocket E-Guide details how to alleviate cost pain points of communications by implementing various aspects of mobile and unified communications.