Help Desk And Call Management White Papers Case Studies And Help ..Welcome, Guest      sign in | register | help

browse
for vendors
project tools
about us
  
   Search for:        Advanced Search
Your search for keyword: Help Desk And Call Management White Papers Case Studies And Help .. returned the following results.

Search Results 1 - 25 of 481 | Next Page
The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 25, 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 
(WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

VDI Done Differently: A Case Study - Town of Lincoln, Massachusetts by Virtual Computer, Inc.
May 16, 2011 - (Free Research)
How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization. 
(CASE STUDY) READ ABSTRACT |

VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc.
May 16, 2011 - (Free Research)
This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization. 
(CASE STUDY) READ ABSTRACT |

Fayetteville State University: University Staff Goes Where Work Takes Them by BlackBerry
September 16, 2011 - (Free Research)
Access this case study to learn how a university implemented the BlackBerry® Mobile Voice System solution to increase customer satisfaction, decrease number of missed calls and simplify IT needs. 
(CASE STUDY) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.
January 25, 2012 - (Free Research)
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 
(WHITE PAPER) READ ABSTRACT |

Windows 7 and AppLocker by Global Knowledge
January 25, 2010 - (Free Research)
Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Cut Cloud Infrastructure Storage Costs by 7 Figures by Dell, Inc.
May 25, 2011 - (Free Research)
Leveraging VMware View, iland offers a virtualized desktop offering called the iland Workforce Cloud. Learn how customers are able to compute at data center speeds and have access to their desktops from anywhere, anytime. 
(WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Service Desk Value by FrontRange Solutions Inc.
December 23, 2011 - (Free Research)
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Better Patient Care: Virtually There by VMware, Inc.
August 01, 2010 - (Free Research)
This IDC Health Insights white paper identifies the key benefits from desktop virtualization in the clinical environment and presents case studies from three hospitals with detailed interviews. 
(WHITE PAPER) READ ABSTRACT |

Oracle Exadata Case Study: TDWI "What Works" Reprint by Oracle Corporation
December 12, 2011 - (Free Research)
This white paper presents two case studies that illustrate how Oracle Exadata increased storage capacity for data warehouses by 150%, reduced operational and database running costs by 50% and on average improved database query performance by 10 times. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge
November 05, 2009 - (Free Research)
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 
(WHITE PAPER) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. 
(WHITE PAPER) READ ABSTRACT |

What Value can Immidio Offer by Immidio
January 23, 2012 - (Free Research)
This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. 
(WHITE PAPER) READ ABSTRACT |

Maricopa Integrated Health System Case Study – Server and storage technology helps drive hospital’s EMR adoption by Intel and HP
September 19, 2011 - (Free Research)
Maricopa Integrated Health System had a major decision to make: continue with its paper-based patient record system or adopt an electronic medical record (EMR) solution.  In this case study, learn how Maricopa approached this project and what they realized in terms of IT and business benefits. 
(CASE STUDY) READ ABSTRACT |

The Inner Circle Guide to Speech Analytics by Calabrio, Inc.
January 25, 2012 - (Free Research)
Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. 
(WHITE PAPER) READ ABSTRACT |

Jumpstart Your Cloud Initiatives with Automated Provisioning by CA Technologies.
June 13, 2011 - (Free Research)
Data center virtualization and cloud computing strategies are being rapidly implemented across IT infrastructures. This white paper describes how virtualization and cloud initiatives are creating new types of management challenges across physical and virtual data center environments and how you can overcome these challenges. 
(WHITE PAPER) READ ABSTRACT |

Mastering Problem Management by Global Knowledge
August 26, 2010 - (Free Research)
There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions 
(WHITE PAPER) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company)
May 08, 2006 - (Free Research)
Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.
March 2006 - (Free Research)
This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 
(WHITE PAPER) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 
(WEBCAST) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.
January 2012 - (Free Research)
This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 481 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

ADVERTISEMENT
  

  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

Featured Companies | Get Listed on KnowledgeStorm | About Us | Help
Featured Links: Healthcare Search Engine | Business Analytics Software | Technology Branding
Solution & Research Index: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | 0-9
Recent Searches: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25

KnowledgeStorm is brought to you by TechTarget, the most targeted IT media.
Copyright © 2012 KnowledgeStorm and TechTarget. All rights reserved. Privacy Statement - Terms of Use
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




   TechTarget - The IT Media ROI Experts