The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd October 27, 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.  (CASE STUDY) READ ABSTRACT |

Rightsizing Oracle Upgrade to EBS R12 with a Pre-Assessment Program by HCL Technologies Ltd. June 2008 - (Free Research) HCL offers pre-assessment services to its customers through its Pre - Assessment Methodology called AssessPRO™ which advices the customer on the benefits to switch over to latest versions of Oracle EBS R12.  (WHITE PAPER) READ ABSTRACT |

The Global ICT Supplier Top 50   by ComputerWeekly.com August 2012 - (Free Research) This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world.  (ESSENTIAL GUIDE) READ ABSTRACT |

Best Practices for a Successful Upgrade Project by HCL Technologies Ltd. July 2008 - (Free Research) Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.  (ANALYST REPORT) READ ABSTRACT |

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects by HCL Technologies Ltd. June 2008 - (Free Research) This white paper examines the challenges and risks associated with SAP Upgrades and analyze how a SAP Upgrade Assessment could be used as a risk mitigation tool.  (WHITE PAPER) READ ABSTRACT |

SAP GRC Access Control Solution by HCL Technologies Ltd. May 2008 - (Free Research) This white paper discusses how SAP Governance, Risk, and Compliance (GRC) Access Control allow organizations to collaboratively define and oversee SoD enforcement, role management and compliant provisioning.  (WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd. December 2010 - (Free Research) Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy.  (EZINE)

NetMRI -- Take Control of Network Configurations and Changes by Netcordia September 2009 - (Free Research) Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more.  (TRIAL SOFTWARE)

Configuration Audit and Control: 10 Critical Factors to Change and Configuration Management Success by Tripwire, Inc. October 2008 - (Free Research) As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization.  (WHITE PAPER) READ ABSTRACT |

The Changing Face of Network Management by CA Technologies. April 2008 - (Free Research) Automated network change and configuration management tools provide numerous benefits. Independent NCCM tools, however, are not enough on their own. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Cirrus Configuration Manager by SolarWinds, Inc. January 2008 - (Free Research) Cirrus Configuration Manager.  (DEMO) READ ABSTRACT |

Reduce Network Firefighting: Integrate Fault, Performance, and Configuration Management by SolarWinds, Inc. May 2009 - (Free Research) Join SolarWinds Head Geek, Josh Stephens, as he discuss best practices for combining fault, performance, and configuration management into a single, unified approach for improving the overall health and efficiency of your network.  (WEBCAST) READ ABSTRACT |

IT Download - Orion Network Configuration Manager (NCM) by SolarWinds, Inc. February 2009 - (Free Research) Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.  (TRIAL SOFTWARE) READ ABSTRACT |

ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions February 2010 - (Free Research) This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.  (WHITE PAPER) READ ABSTRACT |

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc. The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT)

Microsoft System Center Configuration Manager 2007 SP2, R2, R3 by Global Knowledge July 2010 - (Free Research) The fourth edition of Microsoft’s System Management Server was released in August, 2007 with a new name, System Center Configuration Manager, making it part of the System Center brand. This paper will go through the components of each variety of this product to clear up any confusion around this valuable piece of management software.  (WHITE PAPER) READ ABSTRACT |

ASG's metaCMDB™ Master or "Citizen" CMDB Containing Critical Enterprise Configuration Information by ASG Software Solutions May 2010 - (Free Research) The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

Microsoft Exchange 2010 on Dell Systems Simple Distributed Configurations by Dell and Microsoft April 2013 - (Free Research) This architectural reference guide provides nine sample hardware configurations for Exchange 2010 specifically designed for enterprises who want to leverage the native high-availability and disaster recovery features of this latest Exchange upgrade while simplifying operations and management.  (WHITE PAPER) READ ABSTRACT |

Configuration Auditing – The Next Critical Step in Compliance by nCircle August 2010 - (Free Research) In this paper learn what Configuration auditing entails verifying the configurations of all assets in the environment to make sure they have the correct settings. This includes auditing new assets, monitoring for changes and verifying that planned changes are carried out properly.  (WHITE PAPER) READ ABSTRACT |

Fall in Love with Configuration Management by ServiceNow April 2013 - (Free Research) Check out this informative webcast to take an in-depth look at configuration management, and discover how you can take advantage of its benefits in your architecture.  (WEBCAST) READ ABSTRACT |

The Different Types of Air Conditioning Equipment for IT Environments by APC by Schneider Electric July 2009 - (Free Research) Cooling equipment for an IT environment can be implemented in 10 basic configurations. The information in this paper allows IT professionals to be more involved in the specification of precision cooling solutions that better align with IT objectives.  (WHITE PAPER) READ ABSTRACT |

Beyond Compliance: Combating Threats with Endpoint Configuration Management by Lumension December 2011 - (Free Research) Read this whitepaper today to find out how to provide a solid and comprehensive configuration management solution upon which to build the rest of your organization's endpoint security approach.  (WEBCAST) READ ABSTRACT |

Beyond Compliance: Combating Threats with Endpoint Configuration Management by Lumension December 2012 - (Free Research) Read this informative whitepaper today to find out how to provide a solid and comprehensive configuration management solution upon which to build the rest of the organization's endpoint security approach.  (WHITE PAPER) READ ABSTRACT |

E is for Endpoint - Back to Basics with Patch and Configuration Management by Lumension March 2012 - (Free Research) Patch and configuration management is Security 101—the most fundamental and cost-effective means of protecting your endpoints. But when it comes to configuring and patching endpoints, many organizations aren't keeping up with changing realities. Here's how to get back on track with patch and configuration management.  (WHITE PAPER) READ ABSTRACT |

Proving Your Vulnerability Compliance: Patches, Configuration, Reports and More by Lumension January 2013 - (Free Research) This whitepaper explores your strategies for simplifying and streamlining your vulnerability compliance efforts. Read on to see how you can make patch management and configuration auditing consistent and automated, allowing you to save both time and money.  (WHITE PAPER) READ ABSTRACT |

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