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Customer Experience (CX) Metrics and Key Performance Indicators by Oracle Corporation

September 30, 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
(WHITE PAPER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 04, 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Speeding the Time to Intelligence: Effective Information Management through Business Intelligence Competency Centers and Performance Management by SAS

May 2008 - (Free Research)
This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology. 
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The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc.

November 2007 - (Free Research)
Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 
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Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation

May 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 
(WHITE PAPER) READ ABSTRACT |

The Role of ERP in Globalization by SAP America, Inc.

September 2008 - (Free Research)
This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow. 
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Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc.

January 2012 - (Free Research)
This white paper addresses HR challenges and metrics solutions for improving operations. 
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Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri

November 2009 - (Free Research)
This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

webMethods Optimize for Process by SoftwareAG Inc., USA

February 2009 - (Free Research)
webMethods Optimize for Process facilitates real-time insight into key business process activities, providing business managers with the actionable information they need to make informed decisions and quickly address problems. 
(DATA SHEET) READ ABSTRACT |

Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

June 2010 - (Free Research)
To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience for Service by Oracle Corporation

July 2012 - (Free Research)
Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business. 
(WHITE PAPER) READ ABSTRACT |

Automated Sales Order Processing with SAP Solutions by Esker Inc.

February 2008 - (Free Research)
Don't miss this opportunity to see how document process automation for customer orders can help your company improve key performance indicators. 
(WEBCAST) READ ABSTRACT |

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

August 2008 - (Free Research)
This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support. 
(WHITE PAPER) READ ABSTRACT |

7 Leading Applications of Business Intelligence Software by MicroStrategy Incorporated

December 2005 - (Free Research)
This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices. 
(BOOK) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

SaaS Provider Handbook: How To Make Your App Enterprise Ready by MuleSoft

December 2013 - (Free Research)
This SaaS provider handbook serves as a brief how-to-guide to provide insight into key technology trends impacting enterprise customers. Read on now to find best practices from a product, sales, and marketing standpoint to repeatedly land and expand within these accounts. 
(WHITE PAPER) READ ABSTRACT |

8 Great Ways to Improve Your Quarter-End Analysis and Reporting by Prophix Software

January 2012 - (Free Research)
Read this white paper and learn more on how to use these tools to move beyond reporting and spend more time on the analysis of your key performance indicators. 
(WHITE PAPER) READ ABSTRACT |

The BARC BI Survey 2012 by Information Builders

December 2012 - (Free Research)
Information Builders ranked highest on numerous key performance indicators (KPIs) across multiple peer groups in BARC's BI Survey 12. 
(WHITE PAPER) READ ABSTRACT |

Simplifying the Making of Complex Products by Epicor Software Corporation

June 2012 - (Free Research)
Enterprise resource planning (ERP) software can be one of the best tools in your IT arsenal, but only if you have a system in place that is right for your particular business needs. Read this white paper to learn how a fully integrated ERP suite can help ease your product launch by giving you visibility into all of critical business data. 
(WHITE PAPER) READ ABSTRACT |

Capturing Business Value from Inbound Documents with OCR and Dynamic Document Capture by Esker Inc.

April 2008 - (Free Research)
With this white paper, Gain insight into the operational efficiencies resulting from document process automation, including cost savings and error reduction. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Shared Infrastructure Data Storage in the Federal Government by NetApp

December 2011 - (Free Research)
Check out this white paper to learn how to establish the most effective shared infrastructure data storage environment. Explore new best practices and how they can dramatically improve the cost, flexibility and environmental impact of an overall cloud architecture. 
(WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Performance Scorecard by Oracle Corporation

December 2008 - (Free Research)
To regularly monitor and measure performance, senior managers require a link between their company’s strategic and operational plans. Oracle Hyperion Performance Scorecard can help you define a methodology-neutral strategy and measure performance against goals, monitor progress on a regular basis, and communicate across your entire enterprise. 
(DATA SHEET) READ ABSTRACT |

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com

January 2011 - (Free Research)
IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs. 
(WHITE PAPER) READ ABSTRACT |

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