Hardware Directory Call Center White Papers, Hardware Directory Call Center Software, Hardware Directory Call Center Research, Hardware and Services

Delivering an Identity Service through Virtualization by Radiant Logic, Inc.

April 06, 2011 - (Free Research)

Delivering smarter security and more customized services are at the top of any IT agenda. Both would be easier and cheaper to achieve with a common infrastructure, in what we call an identity and context service. In this paper, we’ll address how such a shared service can serve these two very different IT initiatives.

(WHITE PAPER)

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Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

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Windows 7 and AppLocker by Global Knowledge

January 2010 - (Free Research)

Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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Active Administrator™, Version 5.6.1 by ScriptLogic Corporation

December 2010 - (Free Research)

Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.

(TRIAL SOFTWARE)

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Virtualizing a Windows Active Directory Domain Infrastructure by Global Knowledge

October 2009 - (Free Research)

This white paper focuses on best practices for implementing an enterprise Active Directory infrastructure using virtualization technology. We will discuss how to perform a full migration of your physical AD infrastructure to a virtualized environment.

(WHITE PAPER)

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Ensuring High Availability for Active Directory by Quest Software

March 2012 - (Free Research)

This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.

(WEBCAST)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

A Superior Hardware Platform for Server Virtualization by Dell, Inc. and Intel

August 2011 - (Free Research)

Server virtualization is an increasingly common tactic used to boost data center performance. Access this exclusive white paper learn both why the most up-to-date server hardware is a necessity for a virtualization deployment.

(WHITE PAPER)

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The Upgrader's Guide to Group Policy and Active Directory by Dell, Inc. and Intel

October 2011 - (Free Research)

Taking advantage of Group Policy and Active Directory can simplify Windows 7 migration while simultaneously boosting efficiency and cost savings. Access this white paper to learn how you can gain more control over your Windows 7 migration, enhancing your competitive advantage and increasing your business opportunities.

(WHITE PAPER)

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Fine-Tuning Windows Servers for Performance by Dell, Inc. and Intel

June 2011 - (Free Research)

Simple adjustments to server settings and parameters can have a huge affect on performance. A properly designed Active Directory will also make a difference. With the right tuning and server management tactics, you can keep your data center humming at peak performance. Check out these lessons to find out how.

(VIRTUAL SEMINAR)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

E-Guide: Data Center Server Considerations: Sizing Hardware for Virtual Machines by Dell, Inc. and Intel

March 2012 - (Free Research)

In this expert e-guide, gain best practices for sizing server hardware for virtual machines. Find out what you should look for when selecting servers for different types of virtual machines and how to select tools for benchmarking your virtual environment. Plus, discover how to plan for the current and future needs of your virtual environment.

(EGUIDE)

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Podcast: How to Size Hardware for Server Virtualization Deployment by Dell and VMware

December 2011 - (Free Research)

Sizing servers for your virtualization initiative is critical. Not every workload requires the same amount of power. Smart virtualization admins will right-size their hardware to meet the need of their virtual workloads. Discover how to do so in this podcast.

(PODCAST)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Microsoft System Center Configuration Manager 2012: What's New and What's Different by Global Knowledge

April 2012 - (Free Research)

This essential resource highlights the newest features and improvements in Microsoft System Center Configuration Manager (SCCM) 2012. Discover how admins can benefit from better performance, enhanced information and greater control over the infrastructure.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.

(HARDWARE PRODUCT)

RHEV for Servers: Competitive Pricing whitepaper by Red Hat

May 2012 - (Free Research)

<p>This document compares the pricing of Red Hat Enterprise Virtualization (RHEV) with the pricing of VMware vSphere 5 for server virtualization. Inside, find detailed pricing comparisons for the use cases of 100 and 250 virtual servers.</p>

(WHITE PAPER)

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Xeon E5: Intel Node Manager by Dell, Inc. and Intel

May 2012 - (Free Research)

Find out how the Intel Node Manager can help you effectively monitor and limit the power usage in your data center.

(VIDEO)

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Dell Named Global SMB Partner of the Year at VMware Partner Exchange 2012 by Dell and VMware

March 2012 - (Free Research)

Discover how the Dell and VMware partnership has succeeded in pushing forth virtualization and cloud computing in today's data centers.

(PRESS RELEASE)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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NetStor MVD NAS by Excel Meridian Data, Inc.

NetStor MVD NAS is extremely versatile and scalable solution. Up-to (6) Gigabit NIC's per system, up-to (15) separate hardware driven RAID's, Snapshot file system for instant file restoration, local or remote tape backup options. Web based administration interface, native Windows file security.

(HARDWARE PRODUCT)

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