Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 

This comprehensive, 94 page guide is a how-to resource handbook for network engineers. This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems. 

EVault Remote Disaster Recovery Service (RDR) is a hosted service to help you quickly recover your key servers and data after a site disaster, and remotely access them in a secure virtual environment. 

Intel IT implemented a proactive problem management process based on analysis of objective, largely system-generated data from client PCs across our worldwide environment. 

This guide provides frontline network troubleshooters with practical advice on how to maintain LANs and solve common layer 1 and 2 problems. This guide addresses the challenges network professionals face when it comes to network troubleshooting and outlines eight key steps every technician should know to aid in successful troubleshooting. 

As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are becoming more prevalent. This E-Guide details how to maximize the potential of the Wide Area Network while keeping out security threats at all locations. 

In this expert E-Guide, brought to you by SearchVirtualDesktop.com and Citrix, you will discover how virtual desktops can be used to meet the growing demands of today's businesses. Gain insight into the significant benefits associated with virtual desktop technology and explore the top ways VDI can improve the security of your organization. 

Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard. 

In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 

While there has been much hype around cloud computing, it is critical for executive staff of competitive enterprises to understand and begin planning for internal cloud services. IT executives must own and drive enterprise-wide cloud computing strategies. 

This Essential Guide offers a collection of tips, tools and techniques that you can use to back up your virtual servers more efficiently. Find out about the intricacies of using VMware's Consolidate Backup (VCB) application, get tips on how to fine-tune your current backup app for virtual servers, and read about the common problems and solutions. 

Read this white paper to hear how the authors tackle the ever-increasing problem of the cost of energy consumption in an enterprise. They show how the use of remote power-management technologies allows a business to manage energy consumption while ensuring that systems can be awakened in a reliable, secure manner.