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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

E-Guide A Decision Maker’s Guide to Log Management by ArcSight, an HP Company

October 2010 - (Free Research)
While often underappreciated by IT professionals, logs are an extremely useful source of data for IT shops. Often undervalued as a strategic weapon, log management tools can play a vital role in securing mission-critical data and assuring accountability. Learn what to consider when it’s time to get a handle on your logs. 
(EGUIDE) READ ABSTRACT |

Buyer's Guide to Log Management: Comparing On-Premise and On-Demand Solutions by Alert Logic

March 2007 - (Free Research)
This white paper examines and compares two solutions to log management - traditional on-premise log management managed in-house by the infrastructure team and a Software-as-a-Service (SaaS). 
(WHITE PAPER) READ ABSTRACT |

Effective Ways to Search Log Files by Hexis Cyber Solutions Inc

April 2012 - (Free Research)
Security log analysis is essential for effective security and risk management. But with countless logs generated every day, searching log files can be a burdensome headache. In this e-guide, expert John Burke uncovers the best methods for thorough security log analysis with an evolutionary path that mixes old concepts with new ones. 
(EGUIDE) READ ABSTRACT |

The Complete Guide to Log and Event Management by Novell, Inc.

May 2011 - (Free Research)
This white paper will provide you with the information you need to purchase an Event and Log Management soutions. This paper outlines both the upside and downside to using both these services sepearte and together. 
(WHITE PAPER) READ ABSTRACT |

The Complete Guide to Log and Event Management by Novell, Inc.

March 2011 - (Free Research)
This paper analyzes the relationship between SIEM and log management - focusing not only on the technical differences and different uses for these technologies, but also on architecting their joint deployments. 
(WHITE PAPER) READ ABSTRACT |

Log Management and SIEM: Build a Solid Foundation for Compliance by McAfee, Inc.

November 2012 - (Free Research)
This expert e-guide explores how enterprise log management and SIEM tools can be used to build a foundation for ensured compliance in your organizations and offers key tips for choosing the tools that meet your organization's compliance needs – click through to learn more. 
(EGUIDE) READ ABSTRACT |

Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK

August 2010 - (Free Research)
Organisations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process. 
(WHITE PAPER) READ ABSTRACT |

Essential Guide to SIMs Strategy by Information Security Magazine

October 2010 - (Free Research)
Take an incremental approach to security information and event management. Start slow, narrow your goals and be patient with these expensive and complex tools, otherwise data overload will bring you down. Read this guide to find out so much more. 
(EGUIDE) READ ABSTRACT |

How to collect Windows Event logs to detect a targeted attack by M86 Security

July 2011 - (Free Research)
Targeted attacks are growing, and eventually your enterprise will be a target. In this e-guide, expert Richard Bejtlich covers how to collect Windows Event logs to detect an intrusion. 
(EGUIDE) READ ABSTRACT |

Keeping Up with PCI: Implementing Network Segmentation and Monitoring Security Controls by SonicWALL

February 2010 - (Free Research)
Read this expert e-guide to get tips on establishing a process for logging activity and tying records to users, learn three main requirements for testing security controls, and find out how to implement PCI network segmentation and how it may ease PCI compliance for your organization. 
(EGUIDE) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

E-Guide: IT Decision Checklist: SIMs and Log Management by Tripwire, Inc.

April 2010 - (Free Research)
Security information management systems are effective platforms for the collection, analysis and storage of events from a broad range of systems and devices. We’ll outline what you should look for to get the most relevant data from SIMs. Read this paper to find out more. 
(EGUIDE) READ ABSTRACT |

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