WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies March 05, 2008 - (Free Research) Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.  (WHITE PAPER) READ ABSTRACT |

The power of cloud: Driving business model innovation (Full Report) by IBM February 15, 2012 - (Free Research) This paper offers a glimpse of how technology and social connectivity trends have created the perfect opportunity for you to embrace the power of the cloud to optimize, innovate and disrupt business models. Learn the results of a survey on how business and technology executives use the cloud today and how they plan to harness its power tomorrow.  (WHITE PAPER) READ ABSTRACT |

SM Marketing case study by SAS Institute Inc. March 27, 2013 - (Free Research) This case study details how one organization, by implementing the right high-performance analytics and data visualization platform, was able to gain deep insight into customer data – allowing them to boost merchandizing, improve store operations, promote customer loyalty, and more.  (CASE STUDY) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc. May 2008 - (Free Research) To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.  (WHITE PAPER) READ ABSTRACT |

Warehouse Management Better Business Practices: Cycle and Annual Counting by VAI, Vormittag Associates, Inc. February 2009 - (Free Research) This first chapter of Better Business Practices Series, explores the many benefits of cycle counting. Chief among them is the elimination of an annual physical count of your inventory. While cycle counting is the preferred inventory counting process, many companies still conduct annual counts.  (BOOK) READ ABSTRACT |

An ERP Guide to Driving Efficiency by Sage North America December 2010 - (Free Research) Improving business efficiency is a perennial concern for any company that hopes to achieve “best-in-class” operations. Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Improving Business Operation Performance With Innovations by SAP America, Inc. January 2013 - (Free Research) Explore this white paper to learn more about how analytics can help your business obtain higher operational performance. It discusses the impact of technology on business operations and what you can do to run a business function that produces the right results.  (WHITE PAPER) READ ABSTRACT |

Strategy Guide to Converged Infrastructure in the Branch Office by HP & Intel® July 2011 - (Free Research) This strategy guide will help IT decision-makers understand how converged infrastructure will facilitate such essential tasks as network support, stretching data storage resources, automating operations and streamlining systems management.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.  (EZINE) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com February 2012 - (Free Research) This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.  (ESSENTIAL GUIDE) READ ABSTRACT |

Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation by Oracle Corporation November 2012 - (Free Research) This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.  (WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

Hurricane Preparedness: Is Your Organization Ready? by Iron Mountain October 2008 - (Free Research) This executive guide contains a detailed list of what you can do to prepare your organization before, during and after a hurricane.  (WHITE PAPER) READ ABSTRACT |

7 Criteria to Consider When Embedding BI by Tableau Software August 2010 - (Free Research) Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one.  (WHITE PAPER) READ ABSTRACT |

Extracting Business Value from Unstructured Data by HP & Intel® March 2013 - (Free Research) Though the value of extracting intelligence from high-volume unstructured data is attractive, attempting to do so without a strategy could be disastrous for your company.  This expert-created e-guide illustrates how companies can successfully extract and analyze data to make better business decisions and reap the most benefits.  (EGUIDE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Embedding Analytics into Processes by SAS Institute Inc. July 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Is it time to reevaluate your workforce management tools? by ClickSoftware February 2013 - (Free Research) Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.  (EGUIDE) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

The Dirty little Secrets of the Warehouse Management Systems Industry by HighJump Software May 2008 - (Free Research) Read this white paper to learn five secrets you should know before you purchase a WMS. Guide your evaluation and selection processes in a way that best benefits your business, your customers and your long-term success and competitive advantage.  (WHITE PAPER) READ ABSTRACT |

A Guide to Ensuring Business Continuity Through the Power of Virtualization by Citrix December 2010 - (Free Research) Citrix provides a robust set of virtualization technologies to help improve the resilience and usefulness of an organization's information infrastructure, ensuring that not just critical resources remain available but that they are always accessible to all users in any location with any device. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

RSA Security Information and Event Management (SIEM) Deployment Guide by RSA, The Security Division of EMC December 2010 - (Free Research) The Cisco Smart Business Architecture for Enterprise offers partners and customers valuable network design and deployment best practices; helping organizations deliver superior end-user experiences that include switching, routing, security, and wireless technologies combined with the comprehensive management capabilities for the entire system.  (WHITE PAPER) READ ABSTRACT |

Mobility now the starting place for SAP application development by SAP America, Inc. December 2012 - (Free Research) The user-driven nature of mobile applications is playing a huge part in the services and technologies that SAP is offering to help its enterprise customers mobilize their operations. Read this brief expert e-guide to learn how SAP's user experience-centric mobile tools and strategies will impact developers and end-users.  (EGUIDE) READ ABSTRACT |

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