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The Truth about Agent vs. Agentless Monitoring by uptime software inc.

September 30, 2010 - (Free Research)
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs. 
(WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 05, 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Performance Metrics: Evaluating your Data Storage Efficiency by IBM

November 19, 2010 - (Free Research)
Performance metrics can help data storage pros judge the effectiveness of their enterprise data storage resources. For example, data storage efficiency can be measured in terms of capacity utilization or productivity (such as performance). Read on to learn how performance metrics can help you evaluate your data storage efficiency. 
(EGUIDE) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc.

July 1967 - (Free Research)
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. 
(WHITE PAPER) READ ABSTRACT |

Expert Overview: New Data Protection Strategies and Success Metrics by EMC Corporation

July 2013 - (Free Research)
This e-guide explores the basic philosophy behind continuous data protection and how it's making its way into the current backup landscape. 
(EGUIDE) READ ABSTRACT |

Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist by SearchSecurity.com

December 2012 - (Free Research)
Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business. 
(EGUIDE) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

How to: Establishing a baseline for manufacturing metrics by IQMS

October 2013 - (Free Research)
Fore a look at mission-crticial metrics, this e-guide provides an overview of Overall Equipment Effectiveness (OEE) metrics and the Supply Chain Operations Reference (SCOR) model, addressing the fundamental tenets and benefits of each. 
(EGUIDE) READ ABSTRACT |

Successful Backup & Recovery—Key Metrics and Goals to Achieve by Asigra

June 2013 - (Free Research)
This expert guide from SearchDisasterRecovery.com explores the measures and management tactics for data protection success, particularly if you're using cloud backup services as part of your strategy. 
(EGUIDE) READ ABSTRACT |

Approaches for Agile development teams by IBM

June 2012 - (Free Research)
This expert e-guide discusses the different approaches for agile development teams. Learn about a handful of methods from experts Mary LeMieux-Ruibal, Mirkeya Capellan and Lisa Crispin, including focusing more on trends than numbers, employing a risk-based testing approach, calculating testing costs and much more. 
(EGUIDE) READ ABSTRACT |

E-Guide: Application Lifecycle Management Tools and Processes by Hewlett-Packard Company

March 2012 - (Free Research)
CIOs are always looking for ways to deliver higher quality software faster, especially in today's bottleneck-prone Agile and iterative environments. As this e-guide explains, streamlining the number of software quality metrics you use as well as implementing lifecycle virtualization can significantly improve your development efficiency. 
(EGUIDE) READ ABSTRACT |

The Cloud Risk Framework by ComputerWeekly.com

June 2012 - (Free Research)
This unique cloud framework is designed to help organisations assess the financial risks of moving to the cloud. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM

March 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices. 
(EGUIDE) READ ABSTRACT |

E-Book: Technical Guide on Application Security: Secure Development by IBM

December 2010 - (Free Research)
When security practitioners attempt to introduce secure development practices into a development process and organization they are less than accepted. Development organizations tend to reject formal internal structure and process imposed from the outside. Read on to learn how to implement secure development practices in a development organization. 
(EBOOK)

10 Metrics Every IT Solutions Provider Should Be Tracking by Autotask Corporation

January 2014 - (Free Research)
The ability to receive and analyze data for businesses is to increase reliability and performance. This guide explores 10 key metrics that IT solutions providers should be tracking. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

Step-by-step Guide to Virtual Infrastructure Management by SearchDataCenter.com

July 2012 - (Free Research)
Though monitoring and managing your virtual infrastructures can be challenging, the right tools and strategies can help you maintain control over your environment. Access this e-guide to gain key tips and best practices for monitoring applications, physical host servers, hypervisors and more. 
(EGUIDE) READ ABSTRACT |

E-Guide: Maximizing your Storage Capacity: Data Reduction Techniques and Performance Metrics by IBM

March 2011 - (Free Research)
This e-guide will explore the challenges of data reduction, three data reduction techniques and how to choose the best technique for your data storage environment. Continue reading this e-guide to learn how to maximize your storage capacity. 
(EGUIDE) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

7 Requirements of Data Loss Prevention by Symantec Corporation

March 2009 - (Free Research)
This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution. 
(WHITE PAPER) READ ABSTRACT |

Expert Guidelines and Best Practices: HR Analytics by Kronos Incorporated

August 2013 - (Free Research)
HR metrics such as talent analytics and workforce analytics can help companies identify top performers, foster successful employee retention and talent recruitments programs, and ensure the firm has the proper workforce in place to orchestrate its goals. 
(EGUIDE) READ ABSTRACT |

Your Guide to Troubleshooting VoIP by Network Instruments

October 2007 - (Free Research)
Having the right tools and metrics and knowing how to use them is critical to the creation and health of your VoIP network. Read this white paper that provides all the information you will need to have a smooth VoIP transition. 
(WHITE PAPER) READ ABSTRACT |

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