|
| |
1 - 25 of 480 | Next Page
|
Featured Sponsors
Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
|
The power of Call Centers and Customer Loyalty by Infor CRM
February 06, 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.
|
Pros and cons of WFM in the call center by Infor WFM Workbrain
January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
|
CRM Buyer’s Guide – 2011 Edition by SearchCRM
June 02, 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.
|
Overhauling a Legacy Contact Center: Starting Steps by Five9
May 10, 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
|
Cost-Saving Tips for Contact Centers by Five9
May 10, 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
|
Stop Phishing: A Guide to Protecting Your Web Site Against Phishing Scams by GeoTrust, Inc.
February 02, 2011 - (Free Research)
In this guide, you’ll learn more about phishing, why it has become such a widespread problem, and the negative impact that a phishing attack can have on your company and your customers. You’ll also learn how SSL and EV SSL technology can help protect your website, your business, and ultimately your bottom line.
|
The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist
November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
|
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
|
E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies
April 20, 2011 - (Free Research)
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
|
Improving the Customer Experience by Consona Corporation
June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
|
A more social contact center by Salesforce.com
March 20, 2012 - (Free Research)
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
|
Buyer’s Guide to Antimalware by Panda Security
October 2009 - (Free Research)
Companies face complicated buying decisions when it comes to buying host-based antimalware. Should you purchase a protection suite? What should you include in that all-in-one package? Read this guide for helpful information about purchasing antimalware products.
|
Buyer’s Guide to Antimalware by AVG Technologies USA, Inc.
November 2009 - (Free Research)
Companies face complicated buying decisions when it comes to buying host-based antimalware. Should you purchase a protection suite? What should you include in that all-in-one package? Read this guide for helpful information about purchasing antimalware products.
|
E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact
May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
|
Guide: Desktop Authority Password Self-Service by ScriptLogic Corporation
June 2009 - (Free Research)
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
|
E-Guide: Basic Techniques to Prevent Identity Theft and Cybercrime by ArcSight, an HP Company
December 2010 - (Free Research)
When it comes to cybercrime, identity theft techniques often vary from the technical -- computer forensics -- to the old-school -- calling victims to gather personal information. In this guide, our expert covers basic techniques to prevent identity theft.
|
E-Guide: Expert tips for Agile test strategies by Hewlett-Packard Company
April 2012 - (Free Research)
Many development organizations fail to realize that test automation doesn't implement itself; it requires a certain amount of planning and care to be truly effective. Read this e-guide to uncover expert guidance for successfully implementing automated testing. Then, find tips for managing testing within the short iterations of agile development.
|
PBX Buying Guide: How to Choose the Right Phone System for Your Business by Fonality Inc.
August 2010 - (Free Research)
While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.
|
Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
|
Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
|
|
|
