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Embedding Analytics into Processes by SAS

July 30, 2010 - (Free Research)
In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you. 
(WHITE PAPER) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Financial Guide: How to save Money and Create Value in a Tough Economy by Planon

January 15, 2009 - (Free Research)
Real Estate and Workplace industry metrics and studies strongly suggest that hidden value on the balance sheet can reside within real estate and workplace assets. 
(WHITE PAPER) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

September 07, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Webroot Cheat Sheet by Webroot

February 28, 2012 - (Free Research)
Consult this helpful guide to find out the vendors who offer the best endpoint protection. Consider factors such as deployment, performance, threat detection and more with this resource. 
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2014 Enterprise Midrange Array Buyer's Guide by HP India

March 25, 2014 - (Free Research)
Access this exclusive, in-depth midrange array buyer's guide to simplify the process of selecting a midrange array for your organization. 
(WHITE PAPER) READ ABSTRACT |

DCIG Buyer's Guide: Deduplicating Backup Appliance Under $50K by ExaGrid Systems, Inc.

September 16, 2013 - (Free Research)
This resource presents its 2013 midrange deduplicating backup appliance buyer's guide for systems $50K and below. It puts at the fingertips of organizations a comprehensive list of deduplicating backup solutions and the features they offer in the form of detailed, standardized data sheets that can assist them in the important buying decision. 
(WHITE PAPER) READ ABSTRACT |

2013 Virtual Server Backup Software Buyer’s Guide by CommVault Systems, Inc.

February 28, 2013 - (Free Research)
This buyer's guide provides a comprehensive list of virtual server backup software solutions available today and explores what features they offer in the form of detailed, standardized data sheets that can assist you in making an informed decision in regards to your backup and recovery solutions. 
(WHITE PAPER) READ ABSTRACT |

Configuration Cheat Sheet for the New vSphere Web Client by Global Knowledge

January 28, 2014 - (Free Research)
Check out this detailed cheat sheet which will guide you as you dive into the new vSphere Web Client, and will help you to perform tasks that are not possible on the Windows-based client. 
(WHITE PAPER) READ ABSTRACT |

Essential Guide to Business Continuity and Disaster Recovery Plans by TechTarget

February 07, 2014 - (Free Research)
Join the IT Solution Advisory Community – a vendor-neutral, expert-moderated group of IT practitioners that you can learn from and connect with based on experience, expertise, first-hand research and unbiased feedback. Get started by scoping out your next disaster recovery-related project via this online form. 
(RESOURCE)

Call Center Analytics: The Bottom Line by Genesys

November 11, 2013 - (Free Research)
This expert e-guide homes in on customer experience analytics and the tools and strategies that lead to success. Also inside, separate contact center analytics fact from fiction. 
(EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM

February 06, 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

Multichannel Contact Centers: Metrics and Realities by Five9

June 03, 2014 - (Free Research)
This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside. 
(EGUIDE) READ ABSTRACT |

Pros and cons of WFM in the call center by Infor WFM Workbrain

January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 24, 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 02, 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

Managing and Optimizing the Call Center by Aspect

September 24, 2013 - (Free Research)
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. 
(EGUIDE) READ ABSTRACT |

[How to] Do More with Less- The CCSS Cheat Sheet to Optimal Systems Management by CCSS

March 30, 2012 - (Free Research)
Access today’s cheat sheet to discover top strategies on how you can improve the efficiency of your systems management environment and become more productive. 
(WHITE PAPER) READ ABSTRACT |

IBM PureApplication System Data Sheet by IBM

March 31, 2013 - (Free Research)
This data sheet introduces an application platform system that comes with integrated expertise, allowing you to reduce IT inefficiencies, simplify management, speed the development and delivery of new services, and more. 
(DATA SHEET) READ ABSTRACT |

NSA Series data sheet by Dell Software

June 30, 2013 - (Free Research)
In this data sheet, see how your organization can be both secure and productive without compromising network performance thanks to Dell's SonicWALL™ NSA Series next-generation firewalls. 
(WHITE PAPER) READ ABSTRACT |

Red Hat JBoss Fuse: Data Sheet by Red Hat

October 15, 2013 - (Free Research)
In this informative data sheet, you can learn all about Red Hat JBoss Fuse, a comprehensive, standards-based integration platform that can be configured with any combination of components for a customizable IT footprint. Read on now to explore the functional components, the key features and benefits, and more! 
(WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

SUSE Studio standard data sheet by SUSE

December 01, 2011 - (Free Research)
This data sheet discusses the key tasks involved in the application lifecycle. Learn how you can reduce time spent on deployment and routine maintenance with pre-configured templates. 
(DATA SHEET) READ ABSTRACT |

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