This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 

Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems. 

This document describes the basic concepts and integration guidelines for FalconStor FDS in an EMC NetWorker environment. The document is intended to provide an architectural overview of FalconStor FDS being used with EMC NetWorker and the benefits of a combined solution. 

In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability. 

MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements. 

DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system. 

This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems. 

The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management. 

Read this paper to learn about a new approach to compliance that seeks to move beyond the short-term goal of passing an audit and to incorporate compliance into an organization's operations in a more proactive sense utilizing the Capability Maturity Model. 

Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies. 

In this mediacast, featuring Exchange expert, Lee Benjamin, learn how to use a storage calculator for optimal performance of your Exchange environment. Discover the new storage features of Exchange 2010 and how to utilize them for increased flexibility and reduced costs. 

Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr. 

This white paper outlines the process for successfully integrating vulnerability scanning and remediation capabilities to ensure your organization maintains a secure environment while complying with internal and external security policies.