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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

Podcast: Exchange 2010 Roadmap Series: Performance And Sizing by Dell, Inc. and Intel December 15, 2009 - (Free Research) In this mediacast, featuring Exchange expert, Lee Benjamin, learn how to use a storage calculator for optimal performance of your Exchange environment. Discover the new storage features of Exchange 2010 and how to utilize them for increased flexibility and reduced costs.  (PODCAST) READ ABSTRACT |

Exchange 2010 Roadmap Series: Performance And Sizing by Dell, Inc. and Intel December 15, 2009 - (Free Research) In this mediacast, featuring Exchange expert, Lee Benjamin, learn how to use a storage calculator for optimal performance of your Exchange environment. Discover the new storage features of Exchange 2010 and how to utilize them for increased flexibility and reduced costs.  (WEBCAST) READ ABSTRACT |

Security Blanket 3.0 by Trusted Computer Solutions October 29, 2009 - (Free Research) Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems.  (DOWNLOAD) READ ABSTRACT |

In my Defense let me State that the Bed was Already on Fire when I climbed into it -- A Guide for Medical Device Developers to design better products, save money, and meet FDA/CDRH requirements by IBM March 31, 2009 - (Free Research) The CDRH (Center for Devices and Radiological Health) is in the process of updating their standards and suggested practices. They are going to be more strict with medical device developers. The purpose of this paper is to present the medical device developer guidelines for complying with the "suggestions" of the CDRH.  (ANALYST REPORT) READ ABSTRACT |

Using FalconStor FDS as a Backup Target for Veritas NetBackup by FalconStor Software September 10, 2009 - (Free Research) This document describes the basic concepts and integration guidelines for FalconStor® File-interface Deduplication System (FDS) in a Veritas NetBackup™ environment. It is intended to provide best practices for configuring all components.  (WHITE PAPER) READ ABSTRACT |

Using FalconStor FDS as a Backup Target for EMC NetWorker by FalconStor Software August 01, 2009 - (Free Research) This document describes the basic concepts and integration guidelines for FalconStor FDS in an EMC NetWorker environment. The document is intended to provide an architectural overview of FalconStor FDS being used with EMC NetWorker and the benefits of a combined solution.  (WHITE PAPER) READ ABSTRACT |

Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge February 10, 2009 - (Free Research) This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.  (WHITE PAPER) READ ABSTRACT |

WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge October 2008 - (Free Research) This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.  (WHITE PAPER) READ ABSTRACT |

Guidelines for Managers: What Lucene and Solr Open Source Search can do for Enterprise Search by Lucid Imagination April 2009 - (Free Research) This paper provides some ways to think about your enterprise search requirements from both technological and economic perspectives, explains why a Lucene/Solr-based approach can be optimal, and describes how Lucid Imagination can help you to design, develop, and deploy the necessary search solution.  (WHITE PAPER) READ ABSTRACT |

Good Information is Hard to Find: Guidelines for Managers Considering Open Source Enterprise Search by Lucid Imagination April 2009 - (Free Research) Lucid Imagination brings market-leading expertise to open source enterprise search, and can help any organization quickly design and optimize search solutions based on Lucene and Solr.  (WHITE PAPER) READ ABSTRACT |

Guidelines for Specification of Data Center Power Density by APC January 2005 - (Free Research) Specifying data center density has yet to conform to an established standard within the industry. This paper describes the science and practical application of an improved method for the specification of power and cooling infrastructure for data centers.  (WHITE PAPER) READ ABSTRACT |

Challenges and Opportunities of the Payment Card Industry: A White Paper by the IT Compliance Institute by Tripwire, Inc. January 2007 - (Free Research) Enterprise businesses require the control framework involved in the PCI DSS to help improve internal operational, security and audit performance. This white paper details how alignment of business and PCI goals is important to ensure continuity and meet all internal security standards.  (WHITE PAPER) READ ABSTRACT |

Reinsurance Company Improves Data Quality, Enhances Profitability with DataFlux by DataFlux Corporation January 2009 - (Free Research) DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system.  (CASE STUDY) READ ABSTRACT |

Vulnerability Assessments: Guidelines to Maximize Performance by Lumension October 2007 - (Free Research) This white paper outlines the process for successfully integrating vulnerability scanning and remediation capabilities to ensure your organization maintains a secure environment while complying with internal and external security policies.  (WHITE PAPER) READ ABSTRACT |

Choosing the right authentication method for your business by SafeNet, Inc. September 2009 - (Free Research) Authentication technologies have struggled to keep pace with organizational needs including cost reduction, support for multiple user types and support for high-risk applications over the Internet. View this webcast to gain insight on current authentication technologies and explore guidelines to help you pick the right authentication technology.  (WEBCAST) READ ABSTRACT |

Are Your Mobile Endpoints Secure? by Trend Micro, Inc. August 2009 - (Free Research) In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

The Art of Teleworking by Polycom, Inc. April 2009 - (Free Research) Does teleworking really work? How can a teleworker be as productive as an employee in the office? This white paper covers the advances in technology that make teleworking successful -- and provides solutions for challenges teleworkers may face.  (WHITE PAPER) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation December 2008 - (Free Research) Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.  (WHITE PAPER)

Choosing and Consuming Managed Security Services by SecureWorks January 2008 - (Free Research) Learn the strategies, actions, and capabilities that Best-in-Class organizations employ and technologies they choose to obtain superior performance against various security performance metrics. This report provides guidelines for identifying which security solutions to consume as a MSS and defines best practices for choosing and managing MSSPs.  (ANALYST REPORT) READ ABSTRACT |

Virtualization and Your Storage Infrastructure by Forsythe August 2009 - (Free Research) Storage virtualization can bring many benefits to an organization including reduced costs, higher capacity, and greater data protection. This SearchStorage E-Guide was developed to give storage managers practical guidelines and best practices to consider when evaluating how to best leverage virtualization in their storage infrastructure.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Building High-performance, Highly Available IP Storage Networks with HP SAN/iQ Software by Hewlett-Packard Company August 2009 - (Free Research) If you’re an administrator who’s planning to build a high performance, highly available IP network using HP SAN/iQ Software, you should read this document in its entirety. You’ll find important configuration guidelines, best practices, and frequently asked questions that will help you to accelerate a successful deployment.  (WHITE PAPER) READ ABSTRACT |

Create Supported SQL Server 2008 Virtual Machines -- Rely on Server Virtualization to run SQL Server 2008 by Dell, Inc. and Intel September 2008 - (Free Research) The support team for Microsoft SQL Server has published guidelines for virtualizing this database engine. Read this paper to learn how to move forward with the process and create supported SQL Server virtual machines (VMs) that can be hosted on Dell PowerEdge servers.  (WHITE PAPER) READ ABSTRACT |

Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. October 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems.  (WHITE PAPER) READ ABSTRACT |

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