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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Setting standards in IT Industries by DLT Solutions

March 16, 2012 - (Free Research)
Building and adhering to security standards are essential for mitigating risk and ensuring adequate IT security. NIST is one of the first risk assessment standards, offering guidelines for securing the IT infrastructure. In this e-guide, gain an in-depth look into NIST and uncover how to decrease the risks that your industry faces. 
(EGUIDE) READ ABSTRACT |

Backup Express and Novell Open Enterprise Server: A Business Continuity Model for OES Migration by Syncsort

April 2008 - (Free Research)
An operating system migration might complicate backup and recovery if you are not cautious. This white paper offers guidelines to assess whether your business-critical data and applications are protected and available during a migration project. 
(WHITE PAPER) READ ABSTRACT |

NetApp Storage Best Practices for Microsoft Virtualization by NetApp

December 2009 - (Free Research)
This technical report (TR) provides guidelines and best practices for integrated architectures and implementations of Microsoft® Hyper-V with NetApp® storage solutions. 
(WHITE PAPER) READ ABSTRACT |

Preparing an RFI for Virtualization and the PCI Data Security Standard by HyTrust

March 2011 - (Free Research)
This paper discusses how protecting cardholder data is a critical and mandatory requirement for all organizations that process, store or transmit information on credit or debit cards and the requirements and guidelines for securing cardholder data are specified in the Payment Card Industry (PCI) Data Security Standard (DSS). 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Using FalconStor FDS as a Backup Target for EMC NetWorker by FalconStor Software

August 2009 - (Free Research)
This document describes the basic concepts and integration guidelines for FalconStor FDS in an EMC NetWorker environment. The document is intended to provide an architectural overview of FalconStor FDS being used with EMC NetWorker and the benefits of a combined solution. 
(WHITE PAPER) READ ABSTRACT |

Network Appliance and VMware Virtual Infrastructure 3 Storage Best Practices by Arrow Electronics, Inc.

January 2008 - (Free Research)
This technical report reviews the best practices for implementing VMware Virtual Infrastructures on Network Appliance fabric-attached storage (FAS) systems. 
(WHITE PAPER) READ ABSTRACT |

Oracle Optimized Solution for Enterprise Cloud Infrastructure on SPARC- A Technical White Paper by Oracle Corporation

June 2012 - (Free Research)
This white paper explores how Oracle Optimized Solution for Enterprise Cloud Infrastructure on SPARC offers a much simpler approach that speeds deployment and reduces risk. Continue on for recommendations and best practices for optimizing virtualization infrastructures. 
(WHITE PAPER) READ ABSTRACT |

HP P4000 LeftHand SAN Solutions with VMware vSphere Best Practices by HP and Intel

December 2011 - (Free Research)
This technical white paper provides best practices and configuration guidelines on how to best integrate VMware vSphere® 5.0 with HP P4000 LeftHand SAN Solutions. 
(WHITE PAPER) READ ABSTRACT |

Virtualizing Oracle with EMC and VMware by EMC Corporation & VMware, Inc.

May 2011 - (Free Research)
This session provides best practice and solution guidelines to successfully architect and deploy Oracle databases on the EMC and VMware platform. 
(VIDEO) READ ABSTRACT |

Meeting Today’s Healthcare Security & Privacy Requirements with Identity Management from SailPoint by SailPoint Technologies

September 2012 - (Free Research)
This whitepaper reviews guidelines for meeting the HIPAA privacy law's requirements and offers recommendations for how providers can build a sustainable approach to HIPAA compliance and an integrated set of controls across all identity and access management processes. 
(WHITE PAPER) READ ABSTRACT |

The Need for Unified Content Security by Websense, Inc.

April 2011 - (Free Research)
Part 1 of a three-part series, this paper elaborates on the business and technology conditions that have given rise to the need for a unified content security solution.It also includes a high-level functional description and summary of benefits for such a solution. 
(WHITE PAPER) READ ABSTRACT |

Making a Strategic Business Intelligence Choice - A Checklist by Business Objects

March 2008 - (Free Research)
This white paper focuses on the factors your organization should consider when selecting a BI vendor and establishing its products as its BI standard. 
(ANALYST REPORT) READ ABSTRACT |

Organizational development's influence on the e-discovery process by SearchCompliance.com

November 2012 - (Free Research)
In this tip, learn how organizational culture and structure influences e-discovery process. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc.

May 2011 - (Free Research)
Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements. 
(WHITE PAPER) READ ABSTRACT |

The Critical Security Controls – Moving Beyond the Checklist Mentality by Lumension

August 2009 - (Free Research)
The "Critical Security Controls" (CSC) guidelines are designed to help organizations move beyond a "checklist" mentality by making security an integral part of, instead of an adjunct to, the operations and management of systems and networks. Learn more about the CSC guidelines and how they can help your organization. 
(PODCAST) READ ABSTRACT |

Understanding Power Factor, Crest Factor, and Surge Factor by APC by Schneider Electric

January 2006 - (Free Research)
This paper explains the technical terms of Power Factor, Crest Factor, and Surge Factor. 
(WHITE PAPER) READ ABSTRACT |

File-interface Deduplication System (FDS) Technical Whitepaper: Using FalconStor FDS as a Backup Target for Veritas NetBackup by FalconStor Software

April 2011 - (Free Research)
This document describes the basic concepts and integration guidelines for FalconStor FDS in a Veritas NetBackup environment. 
(WHITE PAPER) READ ABSTRACT |

Five Procurement Guidelines You Can't Afford to Ignore by StarCite

August 2008 - (Free Research)
Here is a list of 5 guidelines that companies should keep in mind as they create their spend management program: Data Consolidation, Preferred Vendor Program, Legal Oversight, Company-wide Visibility and Coordination. 
(WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.

October 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. 
(WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel

October 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. 
(WHITE PAPER) READ ABSTRACT |

High Availability Add-On for Red Hat Enterprise Linux on HP ProLiant Servers by Red Hat and HP

March 2012 - (Free Research)
This white paper describes a Linux architecture designed to help companies maximize availability. Learn more about the technical components of this configuration and how you can ensure that it is successfully implemented. 
(WHITE PAPER) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 2011 - (Free Research)
In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. 
(WHITE PAPER) READ ABSTRACT |

Five data protection guidelines for business continuity - Presentation Transcript by Dell, Inc.

September 2012 - (Free Research)
Jon William Toigo covers data protection guidelines, including mirroring, tape backup and WAN-based replication technologies. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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