Guideline Multi Review Call White Papers, Guideline Multi Review Call Software, Guideline Multi Review Call Research, Hardware and Services

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

E-Guide: Best Practices to Boost Read/Write Performance in MPFS File Systems by Dell, Inc. and Intel

April 19, 2012 - (Free Research)

<p>Rapid data growth has made it difficult for storage systems to support high performance computing (HPC) environments. This expert e-guide explains how multi-path network file system technology can meet HPC requirements and provides best practices for proper deployment.</p>

(EGUIDE)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Managing Risk in the Cloud by NetApp

October 01, 2009 - (Free Research)

This white paper explores today's top security concerns in cloud environments, and aims to dispel the common (and growing) myth that a cloud-based infrastructure introduces new risks that cannot be quantified nor controlled. In this paper, you'll learn how a holistic approach to information security can help your company successfully combat risks.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Windows 7 Review Guide by Global Knowledge

May 13, 2009 - (Free Research)

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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Boosting ROI with Multi-Vendor Virtualization by Dell, Inc. and Microsoft

April 27, 2011 - (Free Research)

Virtualization is growing in popularity, but IT managers must decide between maintaining a highly uniform hypervisor environment or utilizing different vendors’ virtual server platforms for different applications. Turn to a mixed hypervisor environment to maximize virtualization benefits and prepare yourselt for a future move to the cloud.

(WHITE PAPER)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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OSPF Scaling and Summarization by Global Knowledge

November 22, 2010 - (Free Research)

This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.

(WHITE PAPER)

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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com

March 20, 2012 - (Free Research)

In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.

(EZINE)

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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Information Security Magazine - May 2012 by SearchSecurity.com

May 01, 2012 - (Free Research)

Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more.

(EZINE)

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Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)

This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement.

(WHITE PAPER)

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Virtualizing Microsoft® Exchange Server 2007 on Dell™ Systems Running Microsoft Windows Server® 2008 Hyper-V™ by Dell and Microsoft

April 2009 - (Free Research)

In this paper, various configurations of Exchange Server 2007 are tested in physical and virtual environments to evaluate the performance scalability and to understand the sizing requirements for Exchange Server 2007 in a virtualized environment.

(WHITE PAPER)

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NetStor MVD NAS by Excel Meridian Data, Inc.

NetStor MVD NAS is extremely versatile and scalable solution. Up-to (6) Gigabit NIC's per system, up-to (15) separate hardware driven RAID's, Snapshot file system for instant file restoration, local or remote tape backup options. Web based administration interface, native Windows file security.

(HARDWARE PRODUCT)

The Decision Maker's Guide to Complaint Records Management

by Iron Mountain

April 2012 - (Free Research)

<p>This expert e-guide reviews the resources and characteristics you need to ensure your records management strategy is up to par. Gain insights on how to achieve compliance goals, develop your policy, determine costs and evaluate vendors.</p>

(EGUIDE)

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

(WHITE PAPER)

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Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.

October 2008 - (Free Research)

This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.

(WHITE PAPER)

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Inside SQL Server 2008: Management Studio Improvements by Global Knowledge

July 2009 - (Free Research)

When the SQL Server Management Studio (SSMS) was first introduced in SQL Server 2005, it received mixed reviews. With the launch of SQL Server 2008, Microsoft has succeeded in transforming the SSMS into a much more useful tool set. This whitepaper will list and discuss each of these improvements of SSMS 2008.

(WHITE PAPER)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

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