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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management by BMC Software, Inc.

June 15, 2009 - (Free Research)
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... 
(WHITE PAPER) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(PODCAST) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(WHITE PAPER) READ ABSTRACT |

ITSM, ITIL for Dummies: Defining Customer-Focused Services by ServiceNow

March 2014 - (Free Research)
This whitepaper details how a service catalog can help you demonstrate the value of your IT department. 
(WHITE PAPER) READ ABSTRACT |

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc.

May 2010 - (Free Research)
This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. 
(WHITE PAPER) READ ABSTRACT |

Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company

August 2008 - (Free Research)
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. 
(WHITE PAPER) READ ABSTRACT |

Elavon Achieves Greater Business Agility with CA Data Center Automation by CA Technologies.

October 2008 - (Free Research)
Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality. 
(WHITE PAPER) READ ABSTRACT |

Lubrizol's Service Management Transformation by HP & Intel®

June 2011 - (Free Research)
Download this case study to discover how a company transitioned to a service-oriented organization in a timely and cost-effective manner by implementing HP education, software tools and ITSM services. 
(CASE STUDY) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies.

June 2011 - (Free Research)
There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes. 
(WHITE PAPER) READ ABSTRACT |

Configuration and Change Management for IT Compliance and Risk Management by Tripwire, Inc.

November 2007 - (Free Research)
This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in eCatalog Management by Ariba, Inc.

June 2010 - (Free Research)
At the heart of procurement systems is a catalog. Even in environments lacking automation, requisitioners consult a hard copy or customer service reps use a catalog at the other end of a phone line. Getting everyone to use the correct catalog from a preferred vendor at the contracted price will ensure that negotiated savings are actually realized. 
(WHITE PAPER) READ ABSTRACT |

Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog by CA Technologies.

August 2011 - (Free Research)
It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers. 
(WEBCAST) READ ABSTRACT |

Better Service and Tighter Control: Innovations in Service Catalogs by Hewlett-Packard Company

June 2014 - (Free Research)
In this on-demand webcast, discover how IT can deliver IT services more efficiently with an orchestrated approach to service portfolio management and the service catalog. 
(WEBCAST) READ ABSTRACT |

Enterprise CIO Decisions: Building Blocks for a Shared Services Strategy by SearchCIO.com

March 2012 - (Free Research)
The term “shared services” is a hot topic in the minds of many CIOs, but the exact definition of this topic seems to be unclear. Some say it is pooled, virtualized resources and others say it is a centralized IT model. This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs. 
(EZINE) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 
(WEBCAST) READ ABSTRACT |

Database as a Service (DBaaS): How to Create a Database Cloud Service by Oracle Corporation

June 2014 - (Free Research)
This webinar explains how transitioning to database-as-a-service will automate more processes, deliver services faster and lower risk and costs. Watch now to better understand the benefits of presenting and documenting IT services in a service catalog, how to create an effective business catalog to deliver DBaaS to consumers, and more. 
(WEBCAST) READ ABSTRACT |

Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction by Enigma, Inc.

March 2008 - (Free Research)
This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Migrating to a New Service Desk Platform by Nimsoft, Inc.

July 2012 - (Free Research)
This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. 
(WHITE PAPER) READ ABSTRACT |

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft by Nimsoft, Inc.

November 2009 - (Free Research)
Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges. 
(CASE STUDY) READ ABSTRACT |

Course Catalog: Simpana Training Services and Programs by CommVault Systems, Inc.

February 2012 - (Free Research)
Simpana Training Services Course Catalog January-June 2012. 
(VIRTUAL TRADE SHOW) READ ABSTRACT |

Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee by CA Technologies.

October 2010 - (Free Research)
Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance. 
(CASE STUDY) READ ABSTRACT |

Managing Enterprise Assets and IT Assets in a Converged World by IBM

May 2013 - (Free Research)
This EMA report provides guidelines for how to plan a more effective EAM strategy, including maturity levels, processes, and technologies. IBMs Maximo Asset Management and SmartCloud Control Desk functionality and architecture will be introduced and the impact these applications have in use-case deployments in 3 different verticals will be stressed 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

E-Book: Virtualizing Your Infrastructure Chapter 2: Virtualization Management Strategies and Guidelines by SearchDataCenter.com

December 2012 - (Free Research)
Get an analysis of challenges that accompany server virtualization, and strategies to address them. 
(EBOOK) READ ABSTRACT |

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