Guide Customer Measure White Papers, Guide Customer Measure Software, Guide Customer Measure Research, Hardware and Services

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Overcoming the insight deficit by ComputerWeekly.com

September 05, 2011 - (Free Research)

Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.

(ESSENTIAL GUIDE)

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The CISOs Guide to Measuring IT Security by Lumension

January 12, 2012 - (Free Research)

In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat.

(WHITE PAPER)

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Five tips to reduce risk from modern web threats by Sophos, Inc.

April 05, 2012 - (Free Research)

<p>To meet the challenges to your security, you need to put in place user education and awareness, preventive measures and a modern web security solution. This guide covers five essential preventive measures you should implement to reduce your risk and keep ahead of the threats.</p>

(WHITE PAPER)

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The global state of the PMO: The IT perspective by ComputerWeekly.com

May 05, 2011 - (Free Research)

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.

(IT BRIEFING)

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Preventing Malware Attacks by Websense, Inc.

February 13, 2012 - (Free Research)

As new technologies emerge, so do new, and often defenseless avenues for malware attacks. In this expert guide, uncover proactive security measures for malware defense as well as gain best social networking practices for preventing social network malware.

(EGUIDE)

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Endpoint Buyers Guide by Sophos, Inc.

November 22, 2011 - (Free Research)

View this buyer's guide to explore leading vendors in the endpoint security market and discover how each measure up in the following categories: product features and capabilities, effectiveness, performance, usability, data protection, and technical support.

(WHITE PAPER)

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Performance testing in agile environments by Hewlett-Packard Company

May 25, 2012 - (Free Research)

This expert e-guide features insight from quality assurance expert Lisa Crispin on the risks and benefits of outsourcing performance testing. Crispin also offers tips on different performance testing measures and discusses performance testing specialists within agile software development.

(EGUIDE)

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Application performance and testing with Agile by Hewlett-Packard Company

May 25, 2012 - (Free Research)

This expert e-guide will help you formulate an application performance management strategy. Read this now and learn about certain techniques that can help your agile development team prevent potential problems before deploying apps. Discover why communication is an essential component to preventing problems, as well as three testing models.

(EGUIDE)

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IT Pros Guide to Data Protection: Top 5 tips for Securing Data in the Modern Workforce by Lumension

January 23, 2012 - (Free Research)

The following five steps are some very effective ways to improve data security in a cost-effective manner and are the first steps toward readying an organization for more robust data protection measures such as DLP.

(WHITE PAPER)

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Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc. (E-mail this company)

March 2006 - (Free Research)

BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.

(WHITE PAPER)

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Implementing PCI Compliance with ScriptLogic by Quest Software

April 2012 - (Free Research)

To protect cardholder data, organizations must take steps to meet the latest PCI compliance standards. Find out how your company can safeguard data in this step-by-step guide.

(WHITE PAPER)

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The Many Faces of Software Testing by McCabe Software, Inc.

May 2012 - (Free Research)

<p>Read this expertly compiled e-guide to learn how your security testing mangers can educate about, plan for, and validate the communication that is required across the enterprise to make sure that your software is secure and protected.</p>

(EGUIDE)

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Building an effective disaster recovery and business continuity strategy by Sirius and NetApp

April 2012 - (Free Research)

This E-Guide examines 5 key data replication strategies that will help maintain the availability of critical health data, even in the event of a disaster.

(EGUIDE)

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Measuring the True Business Benefits of Web Collaboration by CA Technologies.

September 2008 - (Free Research)

This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.

(WHITE PAPER)

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Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated

December 2011 - (Free Research)

This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.

(WHITE PAPER)

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Measuring the Business Value of Application Aware Network Performance Management by Riverbed Technology, Inc.

May 2011 - (Free Research)

Learn how to get the visibility you need to achieve your IT objectives as this white paper lays out the business case for proactively managing network and application performance.

(WHITE PAPER)

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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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The Global State of the PMO 2012 by ComputerWeekly.com

May 2012 - (Free Research)

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.

(IT BRIEFING)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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Webcast: Improving Contact Data Quality by Experian QAS

May 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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