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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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3 Steps To Securing Your Network And Preventing Common Security Mistakes by Global Knowledge

August 27, 2009 - (Free Research)

Securing an organization's assets requires work, but there are some basic steps that can simplify the task by taking a one-two-three approach. In this whitepaper, you'll learn how you can sort your security controls by categorizing and grouping them in order to help prevent common security problems.

(WHITE PAPER)

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In Desktop Management, One Size Does Not Fit All by Quest Software

April 19, 2012 - (Free Research)

Discover how you can ease desktop management challenges with granular-targeting criteria capabilities that eliminate the need for complex scripting and Group Policy in this essential resource.

(WHITE PAPER)

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The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare

February 2007 - (Free Research)

Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.

(WHITE PAPER)

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Top Ten Things Every IT Pro Should Know about IE8 on Windows 7 by Global Knowledge

August 2010 - (Free Research)

With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE?

(WHITE PAPER)

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Empowering QA and Equipment Testers by Fanfare

November 2006 - (Free Research)

To improve test coverage without adding more resources, QA groups need a new kind of automation tool. This white paper describes a breakthrough approach to high-tech equipment testing that empowers equipment testers to increase coverage and spend more time on creative testing.

(WHITE PAPER)

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Leading Transportation Company Saves Thousands of Dollars in Hardware Costs for Disaster Recovery Setup using VMware Infrastructure 3 and Dell EqualLogic Storage Arrays by Dell and VMware

May 2009 - (Free Research)

Acme Truck Line, Inc. wanted to develop a cost-effective, comprehensive disaster recovery plan. Read this brief case study to see how they implemented VMware Infrastructure 3 and Dell EqualLogic iSCSI SANs to deliver an affordable and flexible virtual platform that supports disaster recovery needs for companies of all sizes.

(CASE STUDY)

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Data De-duplication and Replication Gives AIG Better Backups and Enhanced Sarbanes-Oxley Compliance by Quantum Corporation

June 2008 - (Free Research)

AIG major business challenge was the rapid access to archive data so to overcome this problem AIG tried Quantum backup solutions that combined data de-duplication disk, tape, due to which the company is now able to enhance compliance.

(WHITE PAPER)

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Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems

Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.

(SOFTWARE PRODUCT)

Sorting Through the Confusion of Data Backup Options by ExaGrid Systems, Inc.

April 2012 - (Free Research)

Check out this paper to learn about the advantages of moving from tape- to disk-based backup in today's data intensive IT.

(WHITE PAPER)

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Deduplication -- Sorting through the Hype by LEGACY - DO NOT USE - Datalink.

August 2008 - (Free Research)

Attend this webcast, led by seasoned Datalink storage experts, to learn exactly what deduplication can do for you-what's real and what's hype.

(WEBCAST)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Data IntegrationDecision Time:AutomatedTools VersusManual Coding by DataFlux Corporation

May 2012 - (Free Research)

Data integration is changing, no longer relying solely on manual SQL scripts or stored procedures. Read this expert e-brief and learn how automation, real-time complex event processing, data virtualization and more are altering the process forever.

(EBRIEF)

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How To Select The Best ERP Strategy For Your Business by Epicor Software Corporation

March 2012 - (Free Research)

ERP systems can help organisations manage their internal and external resources, but sorting through ERP platforms and determining which one to choose can be a challenge. This expert e-guide offers best practices for evaluating ERP vendors to ensure you make the right decision for your business.

(EGUIDE)

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Presentation Transcript: Protecting Against Malware with Web Security Gateways and Services by Websense, Inc.

March 2012 - (Free Research)

Many organizations are moving malware protection to the Web and investing in Secure Web Gateways. This transcript will help sort the different feature options and deployment challenges and help you bring efficiency to your threat management programs by centralizing Web-based security and stop managing numerous standalone Web security products.

(PRESENTATION TRANSCRIPT)

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Protecting against malware with Web security gateways and services by Websense, Inc.

March 2012 - (Free Research)

Many organizations are moving malware protection to the Web and investing in Secure Web Gateways. This webcast will help sort the different feature options and deployment challenges and help you bring efficiency to your threat management programs by centralizing Web-based security and stop managing numerous standalone Web security products.

(WEBCAST)

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Top 5 Tips for Choosing Mobile Computers by Intermec

May 2011 - (Free Research)

Sorting through smart phones, PDAs and ruggedized computers for business use is no easy task. Rather than trying to stay on top of all the new products, companies can follow five basic tips to find the best option. This white paper explains these tips and how they can be applied to assist the enterprise mobile computer selection process.

(WHITE PAPER)

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Mitigate Slow MySQL Queries and Accelerate Overall Query Performance to Gain New Competitive Platform Capabilities by Akiban (E-mail this company)

May 2012 - (Free Research)

Read this white paper to learn about a new relational database from Akiban, a unified document and relational architecture that accelerates MySQL applications to ensure consistent and compelling performance for end users with no change to code, architecture or infrastructure.

(WHITE PAPER)

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Should it Stay or Should it Go? 10 Steps to Leveraging Data on a Tape Backup System by Iron Mountain

March 2012 - (Free Research)

Check out this white paper to discover 10 steps toward developing a tape-based data retention plan for your business. Discover the importance of knowing and defining your regulatory requirements, receive three keys to maximize your backup tape investment and more.

(WHITE PAPER)

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Quest Foglight_Hit the Easy Button for No-Fuss Application Performance Monitoring by Quest Software

May 2012 - (Free Research)

About 50% of companies have an application performance monitoring (APM) system in place, and those that don't are likely losing customers and revenue. Quest Software has made vast improvements to its Foglight APM line, including supreme simplicity and virtualization capabilities. Read this and learn about the research behind these advancements.

(PRODUCT OVERVIEW)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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How to improve your communication with your boss

by ComputerWeekly.com

May 2012 - (Free Research)

Learn how to communicate more effectively with your boss in this guide from Dr Brian Sutton and Dr Robina Chatham.

(TRAINING GUIDE)

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Enterprise Readiness of Consumer Mobile Platforms by BlackBerry

March 2012 - (Free Research)

This study reveals how today’s four leading mobile operating systems compare based upon twelve categories of security and management criteria.

(WHITE PAPER)

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Meeting & Managing Your Recovery Time and Recovery Point Objectives/SLA’s by CA ARCserve

December 2010 - (Free Research)

Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations. Check out this brief white paper to learn how to build a better SLA for your organization.

(WHITE PAPER)

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The Power of Real-time Continuous Intelligence™ with ESP by Sybase, an SAP company

July 2011 - (Free Research)

This white paper discusses the inherent challenges of dealing with "big data": overwhelming information that seems to come from everywhere and everything. Continue reading to discover strategies for overcoming these challenges by processing "big data" and providing impressive, real-time decision making.

(WHITE PAPER)

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