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CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness by CIO Decisions April 10, 2009 - (Free Research) Midmarket CIOs are always under the gun to enhance IT and business alignment, and to show how their organization is continually growing more efficient and responsive to business needs. IT Service Management aims to make both happen.  (EZINE)

The Data Center Facilities IT Handbook: Reinforcing IT and Facilities Relations by APC by Schneider Electric April 24, 2009 - (Free Research) Communication failures between IT staff and facilities managers have cost companies enormous amounts of money in lost revenue. This eBook discusses the importance of open communication between both groups, and also serves as a guide for IT pros looking for information on ensuring that their physical infrastructures support the data center.  (EBOOK) READ ABSTRACT |

Value-driven product management: Six keys to product success by IBM January 01, 2009 - (Free Research) This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript - Improving Data Center Relations: IT Versus Facilities by Viridity Software November 18, 2010 - (Free Research) Today, IT resources can be provisioned quickly and cheaply—some would say too quickly and cheaply. But those IT resources rely on brick and mortar as well as megawatts, which are abstracted from the IT department. This Webcast will identify pitfalls data center teams should avoid.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Costs and Implications of EHR System Downtime on Physician Practices by Stratus Technologies August 11, 2011 - (Free Research) The paper includes calculations showing the cost of downtime expected for a given level of EHR solution uptime in practices of various sizes, as well as products associated with specific uptime levels. The report also includes a “cost per hour” tool that estimates the financial impact of downtime in practices they administer, oversee or assist.  (WHITE PAPER) READ ABSTRACT |

Technical Guide on Collaboration Threat Vectors by Websense, Inc. October 31, 2011 - (Free Research) Techtarget's Security Media Group presents a comprehensive guide to securing collaboration technologies. Our experts help you address the security concerns of collaboration and social networking technologies and offer best practices for locking down voice communications via VoIP or Skype.  (EBOOK)

CW+: Interoperability in the cloud – a guide from PA consulting by ComputerWeekly.com August 03, 2010 - (Free Research) Cloud computing is now at the point where it can no longer be considered as just hype. Although it varies by industry sector, many organisations are now either implementing or planning to implement externally-hosted cloud solutions.  (WHITE PAPER) READ ABSTRACT |

Full Spectrum Customer Data Integration (CDI) Solutions by Pitney Bowes Business Insight March 09, 2009 - (Free Research) Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program.  (WHITE PAPER) READ ABSTRACT |

Data Loss Prevention Requirements Roadmap by CA Technologies. April 14, 2009 - (Free Research) The technologies that aid a successful company in sharing digital information and maintaining swift communications also leave companies vulnerable to a variety of security risks. Read this paper to learn how a comprehensive data loss prevention solution can protect your company's sensitive data.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

User Directed Storage Management: How To Make Users Accountable For Responsible Storage Usage by Northern Parklife February 12, 2009 - (Free Research) The accelerated pace of doing business in today's world puts organizations under tremendous pressure. They need to be fleet and flexible, able to rapidly respond to opportunities, make decisions, and deploy resources. Critical to this is the way information is managed and stored.  (WHITE PAPER) READ ABSTRACT |

5 Things You Must Do Before Letting Your Employees Work From Anywhere by Dell, Inc. and Intel® June 28, 2012 - (Free Research) This webcast explores how businesses can leverage the latest technologies to transform their workplaces and create collaborative, mobile and productive environments. Learn about the benefits of implementing a connected workplace strategy.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: Five Things You Must Do Before Letting Your Employees Work From Anywhere by Dell, Inc. and Intel® July 13, 2012 - (Free Research) This presentation transcript explores how businesses can leverage the latest technologies to transform their workplaces and create collaborative, mobile and productive environments. Learn about the benefits of implementing a connected workplace strategy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Tiers for Fears: an holistic approach to managing datacentres by ComputerWeekly.com July 10, 2012 - (Free Research) Analyst group, Quocirca, explains the importance of a holistic approach between a data centre facility and datacentre equipment and assesses the benefits of external data centre services.  (ANALYST REPORT) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Quest Software, now a part of Dell December 27, 2010 - (Free Research) This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.   (WHITE PAPER) READ ABSTRACT |

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 17, 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM).  (ESSENTIAL GUIDE) READ ABSTRACT |

CW+ Open Group: Governance in IT and Architecture - TOGAF by ComputerWeekly.com October 06, 2010 - (Free Research) This White Paper recommends additional definition of IT governance within TOGAF to strengthen an organization’s ability to effectively govern the architecture and make appropriate investment decisions.  (WHITE PAPER) READ ABSTRACT |

Windows Server 2008 "Starter" GPOs by Global Knowledge December 2008 - (Free Research) An old Chinese proverb advises us to "preserve the old, but know the new." Microsoft's old template concept has been preserved in the Windows Server 2008 operating system, in the form of what Microsoft calls the starter GPO (Group Policy Object).  (WHITE PAPER) READ ABSTRACT |

451 Group Research Report: Intel-McAfee links up identity-in-the-cloud SSO with salesforce.com by Intel March 2012 - (Free Research) Industry analyst Steve Coplan of The 451 Group takes a close look at the recent beta release of Intel Cloud SSO and places it in the context of the rapidly evolving cloud service broker market for mediating user ids and application APIs for cloud access. View now to learn more.  (WHITE PAPER) READ ABSTRACT |

IBM’s Three Server Approach to Workload Optimization vs. Oracle’s Exadata Single Server Approach by IBM June 2012 - (Free Research) <p>Access this resource to  learn about IBM vs. Oracle’s different methods of workload optimization. Review the differences between IBM’s three server approach and Oracle’s one-size-fits-all approach to deep analytics, operational analytics, and transaction processing, and decide which technology best suits your organization.</p>  (WHITE PAPER) READ ABSTRACT |

Lloyds Banking Group by Hitachi Data Systems December 2010 - (Free Research) Following the integration between Lloyds TSB and HBOS in 2009, the newly formed Lloyds Banking Group emerged as the UK’s largest retail bank. Read this white paper to learn how they used virtualisation to ensure its Wholesale Markets and Treasury and Trading (WMTT) department could operate at an enterprise level.  (WHITE PAPER) READ ABSTRACT |

Cloud Backup vs. Cloud Disaster Recovery: Key Differences Revealed by NTT America, Inc., an NTT Communications company November 2012 - (Free Research) This expert E-Guide from SearchDisasterRecovery.com explains the differences between backup and disaster recovery and examines how cloud technologies apply to each area.  (EGUIDE) READ ABSTRACT |

Advancing the Data Agenda: Roles and Responsibilities in the Data Quality Trenches by DataFlux Corporation January 2011 - (Free Research) It is high-minded to observe that any data program requires a full partnership between business and IT. The real world is more mundane and far more demanding than that. Indeed, success with any data program depends on getting the right groups involved and assigning the right people the right roles and responsibilities. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM May 2008 - (Free Research) This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two segments.  (WHITE PAPER)

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