The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

Read this e-guide for tips on implementing data deduplication, one of the hottest technologies in data backup and primary storage. Learn all about the advantages and disadvantages of data deduplication as well as the key dos and don’ts of implementing this technology. 

This solutions guide details the four available networking configurations, and the advantages and disadvantages of each with an emphasis on typical Dell system configuration and the hardware offerings. 

In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. 

Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant. 

Every business rules management system (BRMS) migration project requires detailed planning to ensure success. When you are ready to embark on your BRMS migration, read this technical white paper to arm yourself with the necessary information and tools for planning and implementing your move successfully. 

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. 

This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system. 

This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. 

When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. 

This report, by Gary Clayton from Privacy Compliance Group, examines the role that Data Loss Prevention (DLP) technology can play in helping organizations address the challenges of locating information in response to electronic discovery. 

This White Paper describes a Decision Tree that could be used to help you discover where Cloud opportunities and solutions might fit in your organization. It is put forward for discussion, with the intention that this discussion, and validation in the field, will result in a practical tool for use by enterprises.