Group Customer Service White Papers, Group Customer Service Software, Group Customer Service Research, Hardware and Services

Optimizing Service Channels: Five Essential Tips for Balancing Customer Support and Controlling Support Costs by inContact

January 10, 2011 - (Free Research)

This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more.

(WHITE PAPER)

READ ABSTRACT |

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Open Group Service Integration Maturity Model (OSIMM).

(ESSENTIAL GUIDE)

READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.

(ESSENTIAL GUIDE)

READ ABSTRACT |

Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

IPV6 Transition – Why the rush ? by ComputerWeekly.com

December 01, 2011 - (Free Research)

This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan.

(ANALYST BRIEF)

READ ABSTRACT |

CW+: Overview of the Open Group Security Forum by ComputerWeekly.com

October 19, 2010 - (Free Research)

The Security Forum is a membership group of security experts from both the customer and supply sides of industry, government, and academia, who share a common aim to raise confidence levels in IT business operations.

(WHITE PAPER)

READ ABSTRACT |

CARCO Delivers Higher Customer Satisfaction and Saves $1 Million with NetApp by NetApp

December 30, 2011 - (Free Research)

Holtsville, New York-based CARCO Group Inc. and its three divisions provide investigative, fraud detection, and risk mitigation services to large corporations, producing more than two million reports each year. This case study explores how CARCO deployed NetApp unified storage to support their virtualized infrastructure and file workloads.

(WHITE PAPER)

READ ABSTRACT |

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company

February 14, 2012 - (Free Research)

This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.

(WHITE PAPER)

READ ABSTRACT |

Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration by Quantum Corporation

October 08, 2009 - (Free Research)

The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.

(CASE STUDY)

READ ABSTRACT |

Tap Into Existing Resources & Fuel Your Business Growth by Autotask Corporation

December 10, 2010 - (Free Research)

The Habor Group designs and supports network infrastructures for small to medium businesses in the architectural industry. Read this case study to learn how Autotask provides single, cost effective solution for improving efficiency.

(CASE STUDY)

READ ABSTRACT |

CPP Successfully Creates a Single Customer View with an Enterprise-wide MDM Solution by DataFlux Corporation

February 28, 2011 - (Free Research)

The leading international marketing services organization implements DataFlux MDM Solution to power enterprise data management initiatives.

(CASE STUDY)

READ ABSTRACT |

Cloud Computing for Business by ComputerWeekly.com

February 29, 2012 - (Free Research)

This guide from the Open Group, offers advice on assessing how cloud fits into your IT organisation

(IT BRIEFING)

READ ABSTRACT |

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group.

(ESSENTIAL GUIDE)

READ ABSTRACT |

SOA Reference Architecture by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Open Group Service-Oriented Architecture reference architecture.

(ESSENTIAL GUIDE)

READ ABSTRACT |

CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com

December 29, 2010 - (Free Research)

When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.

(WHITE PAPER)

READ ABSTRACT |

Case Study: Reducing Backup Time and Administration Six-fold by Quantum Corporation

January 30, 2009 - (Free Research)

The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require.

(CASE STUDY)

READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com

June 01, 2012 - (Free Research)

Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.

(ANALYST BRIEF)

READ ABSTRACT |

TOGAF® and SABSA® Integration by ComputerWeekly.com

October 11, 2011 - (Free Research)

This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.

(IT BRIEFING)

READ ABSTRACT |

Delivering an Identity Service through Virtualization by Radiant Logic, Inc.

April 06, 2011 - (Free Research)

Delivering smarter security and more customized services are at the top of any IT agenda. Both would be easier and cheaper to achieve with a common infrastructure, in what we call an identity and context service. In this paper, we’ll address how such a shared service can serve these two very different IT initiatives.

(WHITE PAPER)

READ ABSTRACT |

What Value can Immidio Offer by Immidio

January 23, 2012 - (Free Research)

This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits.

(WHITE PAPER)

READ ABSTRACT |

Aberdeen Group: Business Value of Adapting Web Content for Mobile Devices (Sponsored by OpenText) by OpenText

January 02, 2012 - (Free Research)

This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.

(ANALYST REPORT)

READ ABSTRACT |

Jason Nolet - Private Cloud Infrastructures by Brocade

March 27, 2012 - (Free Research)

Discover how companies are driving greater agility and efficiencies for customers within private cloud environments through the deployment of next-generation Fibre Channel technologies to create pooled resources that can be delivered on-demand for real-time applications and services.

(WEBCAST)

Email archiving services by Arrow Electronics, Inc.

June 2008 - (Free Research)

Get details on the dynamics at play around email archiving: SEC regulations, backup considerations and best practices for retention. Finally, find out which hardware and software products do a good job at email archiving.

(WEBCAST)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)