This white paper discusses the ways in which organizations are striving to maintain excellent customer service for all types of clients while at the same time controlling support costs. Read this white paper to learn more. 

This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 

This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology. 

At the beginning of each year, we survey Morrison & Foerster’s Global Sourcing Group lawyers in Asia, Europe, and the United States regarding the current state of the world’s outsourcing market and emerging trends likely to shape that market over the next twelve months. 

This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by software houses and consultancies is up by 8.1%. The growth in demand for IT staff in this sector shows 27.3% more vacancies being advertised than a year ago. 

This summary of findings from Forrester Research will help shed light on how to evaluate, select and work with technology consultants on IT consolidation projects in order to pick just the right consulting resource for your particular application and challenge. 

In this video case study, Christopher Righter, Sr. Consultant at Capgemini, explores how to secure enterprise cloud infrastructures using Vyatta Network OS. View now as Christopher describes his experience with Vyatta in overcoming networking and security challenges for his cloud customers. 

In this webcast, IT consultant Andrew Kutz discusses the elements of virtualization backup that are most frequently overlooked and how to automate the most common virtualization backup tasks. 

Kevin Beaver, information security consultant with Principle Logic LLC, outlines security issues to consider when deploying cloud or online backup. 

James Brissenden, Sr. Strategy Consultant at GlassHouse Technologies, discusses the issues surrounding restoring deduplicated data in this podcast. 

Take a close look at the factors that drive total cost of ownership (TCO) for business intelligence. Learn how your organization can position itself to deliver a cost-effective business intelligence solution that meets your user community’s thirst for information, addresses new data sources, and offers the lowest TCO.