IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. 

Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 

This special Computer Weekly report analyses the market for supercomputers, peripherals and applications, the supercomputer community, developments in technology, and offers a country by country comparison. 

In this expert podcast, virtualization architect with MTM Technologies Inc. Bill Kleyman explains to how to best utilize the native tools available to you in order to implement an effective DR plan. 

<p>Maintaining proper control over your mainframe infrastructure can be a time-consuming task for IT professionals. This research report discusses new management capabilities you can leverage immediately to streamline this essential process so you can allocate your time to other important projects.</p> 

This paper describes how the movement toward broad BPM Programs has changed what companies need in terms of BPM technology and “know how.” We describe 3 steps for establishing a solid foundation for a BPM Program that will enable your organization to scale its process improvement capability in a way that will deliver maximum value to the business. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order). 

Data privacy refers to the evolving relationship between technology and the legal right to, or public expectation of, privacy in the collection,  storing, management and sharing of data.