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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more...
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Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM.
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Sales Order Management Software for .Net2.0 by SLINGSHOT.

Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers. 
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Business Continuity Self-Assessment Tool by IBM Software Group

July 2008 - (Free Research) The Business Continuity Self Assessment Tool is a step toward becoming a more resilient business. After completing the assessment, you will be able to view a personalized graph that identifies potential gaps within the business and event threat areas.
(WHITE PAPER) READ ABSTRACT | View Now

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software

June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
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Visual Analytics: Improving Your Vision and Expanding Your Mind by Tableau Software.

August 2008 - (Free Research) In this whitepaper learn how visual analysis software makes it easy to navigate through the analytical process. It also discusses how visual analysis software allows you to interact with data that you frequently need (filtering, sorting, etc.)conveniently
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IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software

June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
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Determine Your Savings: Fax Server ROI Calculator by Captaris

February 2008 - (Free Research) Discover how to enable your enterprise to drive revenue, cut costs and meet compliance goals by integrating and automating the flow of fax, paper and electronic documents and data.
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WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
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Improve Your Vision and Expand Your Mind with Visual Analytics by Tableau Software.

February 2008 - (Free Research) Understand your data on a whole new level with visual analytics. Learn techniques and software that will help you interact with, visualize and navigate your data.
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Inventory, Warehouse and Supply Chain Management Software for .Net2.0 by SLINGSHOT.

Inventory, warehouse and supply chain management is as much an art as it is a science. Slingshot’s web based applications provide you with the tools that enable you to take your craft further than ever before. 
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Purchasing, Procurement and Requisition Management Software for .Net2.0 by SLINGSHOT.

Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment. 
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Advanced Financial Management Software for .Net2.0 by SLINGSHOT.

Know your exact cash position. Report quickly and with confidence to your management and regulators. Speed processing and lower administrative overheads with Slingshot's Advanced Financial Management modules. 
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The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
(WHITE PAPER) READ ABSTRACT | View Now

eSPC by Infinity QS

eSPC is a Statistical Process Control (SPC) solution that collects and analyzes quality data in real-time. 
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Microsoft Dynamics CRM Online ® Webcast by Microsoft

June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?
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Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN) by Pitney Bowes Group 1 Software

May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view.
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Data Quality - The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software

April 2008 - (Free Research) Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da...
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The Power of Faceted Analytical Displays: Three Blind Men and an Elephant by Tableau Software.

August 2008 - (Free Research) This paper explores the insights that emerge when software enables us to view a set of data from several perspectives at the same time. With Faceted Analytical displays, the multiple perspectives, lead to insights that would be difficult to see otherwise.
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Three Blind Men and an Elephant: The Power of Faceted Analytical Displays by Tableau Software.

February 2008 - (Free Research) This paper explores the insights that emerge when software enables us to view a set of data from several perspectives at the same time. With Faceted Analytical displays, the multiple perspectives, lead to insights that would be difficult to see otherwise.
(WHITE PAPER) READ ABSTRACT | View Now

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
(WHITE PAPER) READ ABSTRACT | View Now

Shenzhen Telecom by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
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Microsoft Dynamics CRM Online ® Offer by Microsoft

May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
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Scribe Adapter for Microsoft Dynamics by Scribe Software

August 2008 - (Free Research) Scribe makes it extremely easy for you to integrate to and migrate from virtually any business application with Microsoft Dynamics CRM by providing a full set of essential building blocks - with no need for you to write a single line of code.
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Data Quality Considerations in Master Data Management Structures by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
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Data Profiling: Underpinning Data Quality Management by Pitney Bowes Group 1 Software

May 2008 - (Free Research) Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis.
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