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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution by SAP America, Inc.

March 27, 2012 - (Free Research)

Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Software Licensing and Subscription by ComputerWeekly.com

August 05, 2011 - (Free Research)

This research from Freeform Dynamics, based on a survey of end users, identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing.

(ANALYST BRIEF)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

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10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.

March 2006 - (Free Research)

The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.

(WHITE PAPER)

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Business Applications Digest: Licensing's Labyrinth by SearchSAP

April 2012 - (Free Research)

Read this expert e-zine to discover three ways to cut business applications costs. Inside, learn how to: identify unnecessary licenses;move applications to the cloud- and get the most from cloud provider service agreements; and select the right size integrator for your company.

(EZINE)

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Windows 7 Migration Station by Dell and Microsoft

May 2011 - (Free Research)

This handbook will cover best practices for moving to Microsoft Windows 7, including assessing Windows 7 to determine if it’s a good move for your organization, which applications in your organization should move over, what help is out there for your migration project and licensing.

(EBOOK)

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Choose the Procurement Software Licensing and Deployment Model That’s Right for You by SAP America, Inc.

March 2012 - (Free Research)

Read this article to discover the procurement software licensing and deployment options available and learn what business factors will help you determine the best approach for your company.

(WHITE PAPER)

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VMware vSphere 5 licensing sets virtual RAM limits by Dell, Inc. and Intel

July 2011 - (Free Research)

This expert tip takes a closer look at vSphere5 and analyzes the impact it will have on various businesses. Discover the prices for each edition and find out whether your peers are expected to eventually embrace this technology.

(TECHNICAL ARTICLE)

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Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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CW Special Report on Microsoft by ComputerWeekly.com

November 2010 - (Free Research)

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.

(IT BRIEFING)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Presentation Transcript: Top Hyper-V Deployment Scenarios by Dell and Microsoft

March 2009 - (Free Research)

In this transcript, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity.

(PRESENTATION TRANSCRIPT)

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Top Hyper-V Deployment Scenarios by Dell and Microsoft

March 2009 - (Free Research)

In this videocast, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity.

(VIDEO)

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Get the most out of your data backup tapes: Caring for magnetic media by Quantum Corporation

September 2010 - (Free Research)

Manufacturers have specific instructions for the care of magnetic tape cartridges, which differ from tape technology to tape technology. It's important to follow those instructions in addition to the general suggestions presented here. Read this tutorial now to find out so much more.

(WHITE PAPER)

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Emerging Media Series: The Influence of Podcasts on B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)

July 2006 - (Free Research)

This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism.

(ANALYST REPORT)

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CW Buyer's Guide: Server Virtualisation by ComputerWeekly.com

March 2012 - (Free Research)

This Computer Weekly buyer’s guide to server virtualisation looks at the potential barriers to successful virtualisation and how they can be overcome.

(ESSENTIAL GUIDE)

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Adjusting IT Attitudes Toward Private Cloud by Dell, Inc. and Intel

March 2012 - (Free Research)

This expert tip analyzes the impact of the cloud and offers exclusive advice to help organizations embrace this technology. Find out how the cloud can eliminate IT silos and discover what you need to know about licensing, support, and chargeback.

(TECHNICAL ARTICLE)

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E-Guide: Tips to further explore the benefits of virtualization by Dell and VMware

May 2011 - (Free Research)

When it comes to virtualization, budget planning is the key to success for any organization. This e-guide reviews why no matter what kind of cost saving benefits virtualization promises, having an established budget is essential to help with new purchases, ongoing support and software licensing costs.

(EGUIDE)

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Cisco Adaptive Security Appliances: Which One is Right for You? by Global Knowledge

January 2011 - (Free Research)

This white paper introduces you to the different models within the 5500-series family of Cisco ASAs and gives you an idea of how each would best be used. This guide will also give a brief overview of the licensing considerations for each of the models discussed.

(WHITE PAPER)

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