Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

The Impact of Social Graphing Analysis on the Bottom Line: How Zynga Performs Graph Analysis with the Vertica Analytics Platform by Vertica Systems August 26, 2011 - (Free Research) It may be surprising to find that Zynga is performing some of the most advanced analytics anywhere. With a user base of over 250 million monthly active users, this white paper describes why Zynga uses the Vertica Analytics Platform to improve its business and game features.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Supercomputers: prestige objects or crucial tools for science and industry ? by ComputerWeekly.com April 19, 2012 - (Free Research) Professor Hans Werner Meuer, co-founder of the Top500 supercomputer list, presents a critical assessment of high performance computing technology and applications.  (PRESENTATION) READ ABSTRACT |

Delivering Next Generation User Interfaces for Business Intelligence Using AJAX by Information Builders November 01, 2006 - (Free Research) This paper explains why Information Builders chose to use a component-based AJAX architecture for its new report and graph authoring solution - WebFOCUS Power Painter.  (WHITE PAPER) READ ABSTRACT |

Objects, Databases and the Myth of Serialization by Versant Corp. August 10, 2010 - (Free Research) Authors quite commonly, and incorrectly, refer to the process of serialization as part of what is happening when an object database stores an object or object graph. This white paper debunks that misperception, and sets the record straight about the efficiency of object databases as brought about by the avoidance of serialization.  (WHITE PAPER) READ ABSTRACT |

Data Visualization Techniques: From Basics to Big Data with SAS® Visual Analytics by SAS Institute Inc. March 13, 2013 - (Free Research) In this white paper, explore the importance and possibilities for big data visualisation, and how your business can optimise its relationship with data through smart interfaces and user-oriented presentation.  (WHITE PAPER) READ ABSTRACT |

Learning How To Learn Hadoop by Global Knowledge February 05, 2013 - (Free Research) Like the problems it solves, Hadoop can be quite complex and challenging. Access this exclusive resource to join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path.  (WHITE PAPER) READ ABSTRACT |

Business Continuity Self-Assessment Tool by IBM Software Group July 2008 - (Free Research) The Business Continuity Self Assessment Tool is a step toward becoming a more resilient business. After completing the assessment, you will be able to view a personalized graph that identifies potential gaps within the business and event threat areas.  (WHITE PAPER) READ ABSTRACT |

Why BI Is Yesterday’s Approach by Oversight Systems July 2012 - (Free Research) BI tools help companies process and understand data but often require complex, time-consuming manual processes. This paper addresses how you can avoid wasting valuable time and efforts looking over reports and interpreting graphs and instead get clear real-time business insights that help you do your job and meet your goals.  (WHITE PAPER) READ ABSTRACT |

CW Special report on Capgemini by ComputerWeekly.com August 2012 - (Free Research) This 8 page special report from Computer Weekly offers a critical assessment of Capgemini, its strategy, products and services and financial performance. Packed with graphs and charts it is essential reading for anyone thinking of working with Capgemini.  (ESSENTIAL GUIDE) READ ABSTRACT |

CW Special report on Capita by ComputerWeekly.com April 2012 - (Free Research) Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.  (IT BRIEFING) READ ABSTRACT |

Special report on EMC by ComputerWeekly.com November 2011 - (Free Research) This special eight-page indepent report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone doing business, or thinking of doing business with EMC.  (ESSENTIAL GUIDE) READ ABSTRACT |

EMC Bridges the Data Protection Gap by EMC Computer Systems (UK) Ltd. April 2011 - (Free Research) This informative white paper from EMC, takes a look at the foundation of EMC Backup and Recovery. It looks at relevant analytical data to help illustrate the benefits of implementing a backup and recovery solution. Read this white and its corresponding graphs to learn more today!  (WHITE PAPER) READ ABSTRACT |

Webinar: Why BPO American Support Chose a Cloud Contact Center by Five9 June 2013 - (Free Research) In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.  (VIRTUAL SEMINAR) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. March 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (BOOK) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Seven Trends Driving Effectiveness in the Contact Center by Avaya April 2013 - (Free Research) Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center.  (WHITE PAPER) READ ABSTRACT |

Big Data in the Contact Center by Avaya May 2013 - (Free Research) Collecting contact center data is just the first step to serving your customers more effectively. Understanding qualitative data using the newest analytics technologies is also essential - learn how to turn your data into actionable intelligence in this helpful resource.  (WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

Granular application control, intelligence and real-time visualization by SonicWALL February 2011 - (Free Research) It can be a real challenge for IT administrators to efficiently deliver critical corporate solutions while also contending with employee use of wasteful and often dangerous applications. Critical applications need bandwidth prioritization while social media and gaming applications need to be bandwidth throttled or completely blocked.  (WHITE PAPER) READ ABSTRACT |

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