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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 
(WHITE PAPER) READ ABSTRACT |

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc.

October 2008 - (Free Research)
This document explains the three steps you can take to help ensure a positive Web experience for your customers. 
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Presentation Transcript: Next-Generation Service Provider Platforms: What Do Service Providers Need? by Alcatel-Lucent

December 2008 - (Free Research)
This transcript, a printable version of the video from enterprise expert Tom Nolle, addresses the marginalization that operators face from over-the-top disintermediation - caused by exploding operating costs that result from declining revenue per bit. 
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Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
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Vista SP1: What You Need to Know before You Deploy by Global Knowledge

December 2008 - (Free Research)
The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible. 
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VM Backup Bliss? The State of VM Data Protection in the Enterprise by Burton Group

July 2008 - (Free Research)
This report outlines the state of current server virtualization data protection and recovery approaches, while also keeping an eye on the future. Numerous improvements in virtualization data protection are on the horizon, and with creative use... 
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Establishing a Culture of Measurement - A Practical Guide to BI by Information Builders

September 2003 - (Free Research)
Learn how Information Builders' philosophy of business intelligence will help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 
(WHITE PAPER) READ ABSTRACT |

Strategic Meeting Management: Best Practices for Success: A Tips and Tools Guide to Effective Implementation by StarCite

August 2008 - (Free Research)
In studying the best practices in strategic meeting management, there's proven evidence that a "managed" meetings program can generate significant and immediate cost savings for corporations of all sizes. 
(WHITE PAPER) READ ABSTRACT |

The Role of Password Management in Achieving Compliance by PistolStar, Inc.

June 2008 - (Free Research)
This paper will look at the dramatic impact password management solutions have had on organizations. 
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Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company

April 2008 - (Free Research)
This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. 
(WHITE PAPER) READ ABSTRACT |

Motorola Wireless Broadband: Video Surveillance Solutions by Motorola, Inc.

May 2008 - (Free Research)
This white paper details how wireless video systems can improve performance and increase revenue. 
(WHITE PAPER) READ ABSTRACT |

Surviving the Perfect Storm in the Food Industry by CDC Software - Ross Enterprise

April 2008 - (Free Research)
This paper presents an executive perspective on the underlying challenges in the food industry. 
(WHITE PAPER) READ ABSTRACT |

Windows Server Multi-Site Clustering with Geocluster® by Double-Take Software

July 2008 - (Free Research)
In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget. 
(WHITE PAPER) READ ABSTRACT |

Automating Complete PO Document Packages by Esker Inc.

July 2008 - (Free Research)
Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type. 
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Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group

September 2008 - (Free Research)
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep. 
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Introduction to Intel® Core™ Duo Processor Architecture by Intel Corporation

May 2006 - (Free Research)
The Intel® Core™ Duo processor is the first Intel® mobile microarchitecture that uses CMP technology, it was built to achieve high performance, while consuming low power and fitting into different thermal envelopes. 
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Essential ITIL: What You Need to Succeed by CA Technologies.

August 2008 - (Free Research)
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 13 September 2011: Download this week's issue of the UK's leading technology publication, with our analysis of the latest news, trends and IT management issues by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we talk to the man tasked with bringing public services into the digital age. The second installment of our Buyer's Guide to business intelligence reviews two low-cost alternatives to the big suppliers; and we go behind the scenes of the IT preparations for the London 2012 Olympic Games. 
(EZINE)

Thirty-One Best Practices for the Service Desk by GoToAssist

May 2008 - (Free Research)
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. 
(WHITE PAPER) READ ABSTRACT |

BoxTone: Mobile User Management with ITIL and ITSM by BoxTone

April 2008 - (Free Research)
This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... 
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The Seattle Times Meets with Imprivata OneSign™ Deadlines and Security Needs by Imprivata

January 2008 - (Free Research)
With OneSign up and running, The Seattle Times saw an immediate improvement in its security policy enforcement. 
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Better Manage Your Operations to Reduce Costs and Support Environmental Sustainability by CA Technologies.

December 2008 - (Free Research)
With cost improvements, businesses can stay more competitive and profitable, especially in intensive energy-use industries such as IT and retail. 
(WHITE PAPER) READ ABSTRACT |

Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company

August 2008 - (Free Research)
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Data Efficiency with Windows File Server and Storage Consolidation by Hewlett-Packard Company

March 2008 - (Free Research)
HP's File Server Consolidation technology provides immediate cost savings as well as dramatic improvements in utilization and uptime. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc.

March 2006 - (Free Research)
The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. 
(WHITE PAPER) READ ABSTRACT |

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