This report from Accenture looks at the challenges facing the public sector in offering digital services. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups. 

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 

The demands being placed on government in the 21st century are being driven by forces of change that are in many cases beyond its control. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 

This white paper explores the potential compliance related benefits to adopting fax server technology. 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

A look at alternative approaches to managing energy for cost and/or sustainability reasons in data centres. 

Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems. 

Back in the time when businesses were predominantly “local” and to a large extent insulated from each others operations, it really didn’t matter very much how we defined the Business Impact of Information Risks, for we knew what we meant in each business and we didn’t have much need to share that meaning with others. 

This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment.