This paper outlines the five fundamentals for a successful FCR program. 

Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 

A capability-led approach to enterprise architecture provides the rigour and structure that will allow companies to ‘do EA properly’ and deliver real business value, this paper argues. 

This essential checklist reviews the key steps to developing and implementing a comprehensive cloud security and compliance program. Learn how to create security policies, procedures and standards to support your business goals while ensuring that your business meets relevant government regulations for your industry. 

Access this webcast to learn more about the core foundational elements of a strong, successful information governance program and how you can implement these strategies to become a best-run business. 

This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results. 

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 

The overriding goals for Data Centre Consolidation, the G-Cloud and the Applications Store for Government are:Reduce ICT costs;Provide open competition and create a vibrant marketplace enabling the best product at the best price;Create flexibility. 

<p>Businesses are finding that goal management can improve employee productivity levels by 25%, driving business execution significantly. This white paper explores what it means to be a goal driven organization and provides tips on how to implement this philosophy in your enterprise, including eight questions you must consider.</p> 

Recent trends in the distribution industry are forcing companies to continually re-evaluate their processes and think more strategically about their business decisions. Read this white paper to find three goals your distribution company should definitely stick to in the upcoming year to ensure success. 

This paper describes how the movement toward broad BPM Programs has changed what companies need in terms of BPM technology and “know how.” We describe 3 steps for establishing a solid foundation for a BPM Program that will enable your organization to scale its process improvement capability in a way that will deliver maximum value to the business. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.