Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com November 20, 2012 - (Free Research) In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now.  (EZINE) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

HP Warranty & Claims Management for Manufacturing - Solution Overview by Hewlett-Packard Limited September 07, 2012 - (Free Research) Outsourcing services from your manufacturing company means you lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to users not part of your company. Read this paper to learn how an application can help address these needs.  (WHITE PAPER) READ ABSTRACT |

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES February 05, 2010 - (Free Research) Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration.  (WHITE PAPER) READ ABSTRACT |

Microsoft DevRadio: (Part 1) UX Guidance for Handling Large Data in Windows 8 Apps by Microsoft March 18, 2013 - (Free Research) In this webcast, sit down with a Windows app development expert to learn about options for making user experience more intuitive, especially in the context of large or complex data. Watch for more information and best practices on shortening user cycles and closing user gulfs, fast and fluid data virtualization, examples of data patterns, and more.  (WEBCAST) READ ABSTRACT |

The age of compliance: Preparing for a riskier and more regulated world by SAP America, Inc. August 31, 2010 - (Free Research) Events such as the financial crisis and the Gulf oil spill have provided fresh impetus for efforts to gain better oversight and coordination across risk and compliance functions. Read this white paper to learn how the integrated management of risk and compliance has developed among corporates in multiple countries and industries.  (WHITE PAPER) READ ABSTRACT |

Lessons Learned from Hurricane Katrina: How To Maintain Operations During a Regional Disaster by SunGard Alternative Investments August 19, 2010 - (Free Research) No one could have prepared the country for the wrath that Hurricane Katrina unleashed on the Gulf Coast of the United States. Why were businesses not more prepared to recover quickly and continue operating in the face of this disaster? Read this whitepaper to find out how a comprehensive disaster recovery plan could have helped.  (WHITE PAPER) READ ABSTRACT |

Minimizing Windows 7 “Interface Shock” by Global Knowledge March 20, 2011 - (Free Research) This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP.  (WHITE PAPER) READ ABSTRACT |

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification by Hitachi Data Systems May 01, 2009 - (Free Research) Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes.  (WHITE PAPER) READ ABSTRACT |

Immediate ROI and Risk Mitigation with Boomi AtomSphere – Customer Success Story by Dell Boomi April 29, 2010 - (Free Research) When Global Forex had to integrate customer data from their databases to Salesforce, they thought they had a huge project to undergo. However after implementing Boomi AtomSphere for the job, it suddenly became and easily manageable and cost effective project. Read on to learn the immediate benefits and ROI they experienced from choosing Boomi.  (CASE STUDY) READ ABSTRACT |

Email Recovery & Management Software by Ontrack® PowerControls™ by Kroll Ontrack Email administrators and other I.T. professionals have access to valuable email recovery and repair solutions from Kroll Ontrack.  (SOFTWARE PRODUCT)

Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc. June 2008 - (Free Research) In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400.  (VIDEOCAST)

Dell CompleteCare™ Accidental Damage Service by Dell, Inc. January 2009 - (Free Research) Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty.  (DATA SHEET) READ ABSTRACT |

Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences by Oracle Corporation March 2009 - (Free Research) This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective.  (WHITE PAPER) READ ABSTRACT |

It’s Time for Maintenance 2.0 by Apriso Corporation November 2010 - (Free Research) This paper details why legacy maintenance systems are failing to help manufacturers meet the current challenges facing their maintenance operations. A new “Maintenance 2.0” approach that extends ERP plant maintenance and that coordinates maintenance with operations will lead to increased equipment uptime, improved compliance and lower costs.  (WHITE PAPER) READ ABSTRACT |

TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox by Global Knowledge July 2006 - (Free Research) Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network.  (WHITE PAPER) READ ABSTRACT |

Sony Ericsson Optimizes Customer Experience with Siebel CRM by Oracle Corporation UK Ltd December 2012 - (Free Research) This webcast reveals why Sony Ericsson Global chose one customer relationship management (CRM) application for its technical scalability, the functional structure of its modules, and potential for acceleration of business change.  (WEBCAST)

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc. September 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.  (WHITE PAPER) READ ABSTRACT |

Security on a Budget by Global Knowledge May 2011 - (Free Research) This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security.  (WHITE PAPER) READ ABSTRACT |

Helping CRM Serve Its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software April 2008 - (Free Research) This white paper briefly highlights CRM's recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform.  (WHITE PAPER) READ ABSTRACT |

Protect, Detect, and Correct: What's New in Tripwire Enterprise 8 by Tripwire, Inc. February 2011 - (Free Research) Configurations that "drift" from compliance, by the accrual of gradual, sometimes minute changes often lead to exploits, audit failures, and unplanned repair time. Worse still, it takes even more time to bring new, fresh, out-of-the-box servers up to a compliant, audit-passing state—sometimes a half a day or more per machine.  (DATA SHEET) READ ABSTRACT |

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation March 2010 - (Free Research) As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system.  (CASE STUDY) READ ABSTRACT |

Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013 by IBM May 2013 - (Free Research) Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.  (EVENT) READ ABSTRACT |

The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.  (WHITE PAPER) READ ABSTRACT |

Winning the Global Challenge: The Japanese Electronics Companies'Race to Innovate by IBM Line of Business June 2008 - (Free Research) Japanese electronics companies (JEC) are taking bold action to regain market share,profitability and their place as global innovators. Download this IBM Institute for Business Value Study to learn how JECs are transforming their businesses.  (WHITE PAPER)

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