The dial plan is a key element in Cisco Unified Communications Manager (CUCM) environments. The dial plan is at the very core of the user experience. For companies that have multiple locations, or that are global, a comprehensive dial plan can become large and very complex. 

This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

<p>Tune in to this podcast to hear Kevin Haley, one of Symantec's security experts from the Security Technology and Response organization, discuss key findings from the Symantec's Internet Security Threat Report (ISTR), the latest security research and the top trends for 2012. Find out how the security landscape will affect your organization.</p> 

Check out this white paper for 4 keys to a successful backup and recovery strategy for a multi-location organization. Learn how technologies like replication can help offsite backups, discover the keys to efficient management and storage in today's data intensive environments and learn about teaming with a partner to ensure your data is protected. 

Many procurement organizations struggle to meet savings goals with an overworked staff using time-consuming, manual processes or outdated systems. Read this paper to learn how to better collaborate with key stakeholders, qualify suppliers, ensure a competitive bidding process, and negotiate contract terms with suppliers. 

<p>There is always room for data centre improvement, but determining what steps you need to take to realise tangible business benefits can be a challenging task. This white paper outlines a data centre improvement strategy and reveals key points to keep in mind as you put it into place.</p> 

With the proliferation of mobile devices only progressing, it’s important fully to understand this trend to know how to build a robust security strategy to mitigate risks. This resource uncovers key findings based on a survey of 4,640 IT pros, exploring the major security issues of mobility and what they are doing to effectively address them. 

You need to take several key security elements into account when planning your cloud initiative. This guide offers practical guidance for incorporating security into your cloud project and offers a checklist to help you choose the right cloud provider for your organization. 

Desktop virtualization and cloud computing are capturing the attention of IT professionals, but like most major initiatives, these technologies require careful planning. This expert e-zine offers tips and tricks to help you determine the proper uses for desktop virtualization and minimize the risks of an outage in your cloud environment.