newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

STEP: Product Information Management for Multi-Channel Marketing by Stibo Catalog, Inc. STEP’s Enterprise Publishing solution provides product information managers & publishers a powerful single point of control for managing content across the Enterprise and lets them efficiently create/publish catalogs & promotions regardless of the media- print, Web or On-Demand publications. Our solution is for retail/manufacturing companies.  (ASP & SOFTWARE PRODUCT)

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT)

Cameleon Commerce Suite - E-commerce and Configurator Software by Access Commerce Cameleon helps manufacturing, distribution, retail and service companies optimize complex selling and ordering processes by intelligently automating key business functions: e-commerce, electronic catalog & guided selling, product information management, product configuration, pricing & promotions, quote & proposal generation, & order management.  (ASP & SOFTWARE PRODUCT)

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

CMiC Enterprise - ERP For Construction and Engineering by CMiC. CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.  (SOFTWARE PRODUCT)

ITIL, the IT Service Catalog, and Service Level Management by newScale (E-mail this company) April 28, 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM) — both key components to ITIL success. (WEBCAST) READ ABSTRACT |

Best Practices – Defining IT Success Through the Service Catalog by newScale (E-mail this company) April 28, 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices. (WEBCAST) READ ABSTRACT |

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 28, 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative. (PODCAST) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative. (WHITE PAPER) READ ABSTRACT |

The Service Catalogue and the CMDB by newScale (E-mail this company) April 2008 - (Free Research) Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management. (WHITE PAPER) READ ABSTRACT |

Purchasing, Procurement and Requisition Management Software for .Net2.0 by SLINGSHOT. Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment.  (SOFTWARE PRODUCT)

Facilities Management Provider Turns to Stibo STEP for Its Product Catalog Needs by Stibo Catalog, Inc. October 2007 - (Free Research) Seton needed a more efficient way to maintain the number, frequency and variation of product catalogs being produced. Seton selected Stibo’s STEP solution because it is the most advanced multi-channel publishing solution on the market, and supports delivery of web content & printed promotions, ranging from flyers to brochures and catalogs. (CASE STUDY) READ ABSTRACT |

Consumer Electronics Storage Manufacturer Improves the Efficiency & Cost-Effectiveness Of Their Global Supply Chain with Modus Link by ModusLink (E-mail this company) December 2007 - (Free Research) The case study details the benefits received by a leading manufacturer of consumer electronics storage products when they turned to ModusLink to improve the efficiency and cost-effectiveness of their fragmented, global supply chain. (CASE STUDY) READ ABSTRACT |

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT)

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. (WHITE PAPER) READ ABSTRACT |

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels. (ANALYST REPORT) READ ABSTRACT |

Optimizing Selling and Ordering Processes for Complex Products across Multiple Sales Channels by Access Commerce May 2008 - (Free Research) Manitou deployed Cameleon to optimize complex selling and ordering processes for their worldwide sales channels. (CASE STUDY) READ ABSTRACT |

Communications Management in Integrated Tax: How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies by Pitney Bowes Group 1 Software July 2008 - (Free Research) The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities. (WHITE PAPER) READ ABSTRACT |

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT)

Akamai Digital Asset Solutions for the Media and Entertainment Industry by Akamai Technologies (E-mail this company) If you provide anytime-anywhere online media, you have to overcome irregular traffic, large file sizes, and unpredictable Internet conditions to deliver your media assets quickly and effectively. Akamai Digital Asset Solutions help companies such as CBS, Viacom, Sony Computer Entertainment, and Starz Entertainment Group overcome these challenges.  (SERVICE)

Consumer Electronics Storage Manufacturer by Modus Link February 2008 - (Free Research) The case study details the benefits received by a leading manufacturer of consumer electronics storage products when they turned to ModusLink to improve the efficiency and cost-effectiveness of their fragmented, global supply chain. (CASE STUDY) READ ABSTRACT |

Streamlining an Inefficient and Complex Sales Process to Improve Performance and Customer Satisfaction by Access Commerce May 2008 - (Free Research) Cameleon helps PCM run their business more effectively by providing detailed sales statistics on orders and revenue by product, territory and customer. (CASE STUDY) READ ABSTRACT |

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP)

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