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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

GFI PCI Suite by GFI Software

June 01, 2007 - (Free Research)
The GFI PCI Suite is a package comprising the core software required for PCI DSS compliance. 
(TRIAL SOFTWARE) READ ABSTRACT |

GFI MAX Building Blocks – The Answer to IT Services by GFI Software

December 22, 2010 - (Free Research)
In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software. 
(WHITE PAPER) READ ABSTRACT |

GFI MAX Building Blocks & MSP University Podcast by GFI Software

December 10, 2010 - (Free Research)
This podcast discusses how GFI MAX Building Blocks methodology can help you overcome challenges with converting your clients in Managed Services and start making money. 
(PODCAST) READ ABSTRACT |

Endpoint Protection Performance Benchmarks by GFI Software

November 21, 2011 - (Free Research)
View this endpoint protection performance benchmark report to explore the impact of GFI Software on system performance for its end users based on a set of objective metrics including: installation time, boot time, average CPU usage, memory usage and more. 
(WHITE PAPER) READ ABSTRACT |

A Strategic Blueprint to Increase Return on Assets: A Global Financial Institution Case Study by Hitachi Data Systems

April 01, 2009 - (Free Research)
A leading global financial institution embarked on a data center consolidation and reclamation project that spanned nearly 2000 servers and 76 EMC arrays. The results included US$4 million in savings by reducing physical storage capacity 40 to 60 percent. 
(CASE STUDY) READ ABSTRACT |

GFI WebMonitor 2012 by GFI Software

March 09, 2012 - (Free Research)
Having Internet in the workplace – while a necessary feature – can cause two serious challenges: employee inefficiency and security threats. Rather than revoking Internet privileges, discover how you can properly manage and monitor Internet use, preventing these two issues. 
(TRIAL SOFTWARE) READ ABSTRACT |

GFI FAXmaker for Exchange/SMTP/Lotus -- 30-day Trial by GFI Software

November 2007 - (Free Research)
Fax servers can make sending and receiving faxes an efficient, simple and cheaper process. The problems with manual faxing are solved because GFI FAXmaker allows users to receive and send faxes directly from their email client. Download this 30-day trial version to see how GFI FAXmaker can save valuable time for IT administrators and managers. 
(DEMO)

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

GFI EventsManager by GFI Software

June 2007 - (Free Research)
GFI EventsManager collects data from all devices that use Windows event logs, W3C, and Syslog and applies the best rules and filtering in the industry to identify key data. 
(TRIAL SOFTWARE) READ ABSTRACT |

GFI LANguard Security Event Log Monitor - Downloads by GFI Software

May 2006 - (Free Research)
GFI LANguard S.E.L.M. ships with a security event analysis engine which takes into account the type of security event, security level of each computer, when event occurred, role of computer and its operation system. 
(TRIAL SOFTWARE) READ ABSTRACT |

Presentation Transcript: Rogue Security Software - An In-Depth Look And The Challenges For Business by Sunbelt Software

December 2010 - (Free Research)
In this presentation transcript, Chris Boyd, GFI Software’s Senior Threat Researcher, provides an in-depth look into Rogue antivirus. He details the damage it can cause and how they have been tailored to look like legitimate products. You will also learn what businesses can do to better protect their network and end users from these threats. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

9 Advantages to Using Remote Support Tools for an IT Support Company/Consultant by GFI Software

December 2010 - (Free Research)
With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support. 
(WHITE PAPER) READ ABSTRACT |

The Hidden ROI of a Cloud-based Contact Center by Five9

January 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

GFI LANguard Network Security Scanner 8 by GFI Software

April 2007 - (Free Research)
GFI LANguard Network Security Scanner 8 is a network vulnerability management solution that scans the network and performs over 15,000 vulnerability assessments. It identifies all possible security threats and provides tools to patch and secure networks. 
(TRIAL SOFTWARE) READ ABSTRACT |

GFI MailArchiver by GFI Software

January 2005 - (Free Research)
The winner of this year's Best Mail Archiving award is GFI MailArchiver for Exchange. 
(ARTICLE) READ ABSTRACT |

Why Customers Love VIPRE Business by GFI Software

March 2011 - (Free Research)
This paper examines that selecting and anti-virus solution for your organization is an important decision. VIPRE Business offers an easy-to-use management console that gets you up and running fast. 
(WHITE PAPER) READ ABSTRACT |

Managed Services or Break fix? One Size Doesn’t Fit All by GFI Software

December 2010 - (Free Research)
This paper examines the benefits of Managed Services using the GFI Building Blocks program. 
(WHITE PAPER) READ ABSTRACT |

Transforming Customer Experience in the New Digital World by Genesys

March 2014 - (Free Research)
In this white paper, learn why taking a holistic approach to digital channels in the contact center can help you deliver consistent, seamless, personalized experiences across all customer channels. 
(WHITE PAPER) READ ABSTRACT |

Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility by Avaya Inc.

July 2008 - (Free Research)
As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures. 
(WHITE PAPER) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc

August 2008 - (Free Research)
This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program. 
(WHITE PAPER) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)
The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. 
(WHITE PAPER) READ ABSTRACT |

UC Collaboration Tools: Greater simplicity needed for IT, end users by Sprint

May 2012 - (Free Research)
Uncover why many organizations require greater simplicity in their unified communications (UC) collaboration tools – for both end-users and IT – in order for their UC strategy to be a success. Learn best practices to integrate UC tools, potential challenges you may face, and more! 
(EGUIDE) READ ABSTRACT |

The End User Experience: The Working End User by Intel Technology Provider

December 2009 - (Free Research)
This presentation transcript will discuss the End User. Ultimately, all of us are trying to look after are our end users. It does not matter whether we are the supplier or the customer that is receiving goods. We are all end users in this world, and what we are trying to do is to look at the end user and actually think about how they work today. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

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