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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Templates and Thin Provisioning - Compelling Business and Technology Drivers for Server Virtualization by VMware and Intel

September 03, 2010 - (Free Research)
Read this transcript of a brief demo and video where Mike Laverick covers: Templates, thin virtual disks, how to create new virtual machines with vSphere, as well as how to make a virtual disk be thin-provisioned. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Windows Server 2008 "Starter" GPOs by Global Knowledge

December 2008 - (Free Research)
An old Chinese proverb advises us to "preserve the old, but know the new." Microsoft's old template concept has been preserved in the Windows Server 2008 operating system, in the form of what Microsoft calls the starter GPO (Group Policy Object). 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future. 
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New Storage Buying Criteria for Shared Virtual Infrastructure by NetApp

September 2010 - (Free Research)
You can’t make the best storage decisions for your business if you’re not asking the right questions. Our “New Storage Buying Criteria for Shared Virtual Infrastructure RFP template” makes it easy. Use it to help ensure the solutions you choose can deliver extreme flexibility and efficiency, and a “future-proof” foundation. 
(WHITE PAPER) READ ABSTRACT |

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks

August 2007 - (Free Research)
The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. 
(WHITE PAPER) READ ABSTRACT |

Billing System Perspective: Convergence in Telecommunication by Comarch Telecommunications

June 2008 - (Free Research)
To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
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Essential Guide: Getting started with disaster recovery planning by Riverbed Technology, Inc.

April 2011 - (Free Research)
Whether you're new to IT disaster recovery planning or want to brush up on best practices, we have the answers for you in this essential DR planning guide. 
(EBOOK) READ ABSTRACT |

The N-able MSP Sales & Marketing Digital Binder by N-able Technologies

October 2011 - (Free Research)
This digital binder was created to provide IT Service Providers with a set of ready-made marketing resources that can be easily customized to immediately start driving recurring revenue from their existing customers, and attract new prospects. 
(RESOURCE) READ ABSTRACT |

Telecommunications: Future Services and Business Models by Comarch Telecommunications

June 2008 - (Free Research)
With the onset of converged communications that integrate voice, video, text and data, Telecommunication Service providers needs have exploded. This paper examines the many challenges providers and operators face, as well as potential solutions. 
(WHITE PAPER) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Telecommunications by IBM

November 2011 - (Free Research)
This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value. 
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HP Integrity NonStop NB50000c-cg BladeSystem: Availability, Scalability, and Data Integrity for the Telecommunications Environment by Hewlett-Packard Company

February 2009 - (Free Research)
The HP Integrity NonStop NB50000c-cg BladeSystem (NB50000c-cg) platform is designed specifically for the telecommunications environment as well as communications, media and entertainment (CME) industries. 
(ARTICLE) READ ABSTRACT |

Protecting CPNI - Top Four Tips for a Successful Security Program Deployment by RSA, The Security Division of EMC

December 2008 - (Free Research)
With the RSA CPNI Solution, telecommunications service providers can rest assured that they will not suffer financial or brand repercussions as a result of unauthorized disclosure of CPNI. 
(WHITE PAPER) READ ABSTRACT |

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications by IBM

October 2013 - (Free Research)
This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads. 
(WHITE PAPER) READ ABSTRACT |

Increasing Operational Agility: BPM in Telecommunications by Oracle Corporation

October 2012 - (Free Research)
Efficient business processes are the key to success for any company, especially in the telecommunications (Telco) industry. In this informative resource, learn how you can improve Telco business processes and discover the BPM tools necessary to close process gaps. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
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IBM Deployment Planning and Automation for cloud by IBM

November 2011 - (Free Research)
Successful IT deployments are full of challenges. Without a central library of standard templates, every deployment has to start from scratch. Watch the demo from IBM to learn more about Deployment Planning and Automation for Cloud. 
(WEBCAST) READ ABSTRACT |

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc.

December 2004 - (Free Research)
Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. 
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Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities by Vitria Technology, Inc.

June 2011 - (Free Research)
This presentation transcript discusses using operational intelligence to transform customer care processes in telecommunications and public utilities. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 PDF Slides by KnowledgeStorm Webinars (E-mail this company)

February 2007 - (Free Research)
View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. 
(ANALYST REPORT) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company)

January 2007 - (Free Research)
Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free! 
(WEBCAST) READ ABSTRACT |

Scribe Insight Architecture Overview: A TECHNICAL OVERVIEW OF THE SCRIBE INTEGRATION TOOL by Scribe Software Corporation

March 2008 - (Free Research)
Scribe Insight has been specifically designed to support the effective deployment of a number of market leading business applications including Microsoft Dynamics CRM, Salesforce, SalesLogix, and Microsoft Dynamics GP. 
(WHITE PAPER) READ ABSTRACT |

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