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Genesys Global Consumer Survey - 2007 by Genesys
March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent
January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
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Security Across the Enterprise: Protect and Empower Your Branch Offices by Cisco Systems, Inc.
October 2008 - (Free Research)
Today's branch offices rely on business-critical applications to keep the workforce as efficient as possible. But they're also vulnerable to attacks that can harm productivity and breaches that can compromise sensitive information. Successfully defending the enterprise at its branch offices requires a collaborative, defense-in-depth approach.
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Try Office 365 for free for 30 days by Microsoft
December 2011 - (Free Research)
Receive a 30 day no-risk trial of Office 365, a suite of Internet-based services devised to help meet your needs for robust security, 24/7 reliability, and user productivity.
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Try Office 365 for free for 30 days by Microsoft
September 2011 - (Free Research)
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and free up valuable resources.
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Making the Back Office Pay by Aspect
March 2013 - (Free Research)
42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.
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Cisco PIX 506E Security Appliance by Cisco Systems, Inc.
The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.
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Making Office 365 More Secure and Compliant by Proofpoint, Inc.
December 2011 - (Free Research)
Microsoft has done a good job at developing a robust and scalable platform in Office 365, but there are some organizations that will need compliance and security capabilities not natively available. View this paper to explore what Office 365 will and will not do and where supplemental offerings from third party vendors will prove to be beneficial.
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Computer Weekly - 6 March 2012: Windows 8 - tablet meets desktop by ComputerWeekly.com
March 2012 - (Free Research)
This week’s Computer Weekly delves into the new world of Windows 8. We also talk to some top CIOs about how the downturn has shaped their priorities. You'll also find the third and final part of our Buyer's Guide to IPv6 migration, all inside this digital magazine.
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Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect
August 2010 - (Free Research)
Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
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Business Productivity with Microsoft Online Services by Microsoft
September 2009 - (Free Research)
This data sheets examines how Microsoft Online Services can give your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Office Communications Server, and Microsoft Office Live Meeting —all hosted online.
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Microsoft announces new office 365 offerings by ComputerWeekly.com
March 2013 - (Free Research)
Analyst group, Nucleus Research assesses Microsoft's plans to update to its Office 365 cloud services, including enhanced social capabilities with SharePoint and Yammer.
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A Best Practice Guide to Family Office Technology by Advent Software, Inc
November 2010 - (Free Research)
Packed with practical tips and actionable guidance, this 16-page report covers all of the key technology systems that family offices need to evaluate—along with the pros and cons of each and tradeoffs to consider. It’s a must-read for any family office looking to build competitive advantage in today’s environment.
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Beyond Backup Ezine: Disaster Recovery Strategies for Branch Offices by CIO Decisions
July 2009 - (Free Research)
The July/August issue of CIO Decisions Ezine focuses on disaster recovery in remote and branch offices, especially in midmarket organizations. Read this issue to learn some great tips and techniques for increasing your remote workers' ability to bounce back after an unfortunate event.
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The Wildlife Experience sees the benefits of migrating to Office 365 from a limited, free service by Microsoft
September 2011 - (Free Research)
The need for more email space and the ability to send larger files prompted Wildlife Experience, an educational nonprofit outside Denver, to abandon their free service. Find out how Wildlife Experience chose Microsoft Office 365 and gained increased staff productivity, enhanced account provisioning and reduced operating expenses in this case study.
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Try Microsoft Office 365 Trial Download by Microsoft
August 2012 - (Free Research)
Download this free trial of Microsoft Office 365 to see the familiar software features of next-generation communications delivered as a cloud service.
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Cisco Virtual Office Deployment Guide by Cisco Systems, Inc.
June 2009 - (Free Research)
Cisco Virtual Office is a highly scalable solution for medium and large organizations looking to provide teleworkers, small offices, and mobile users with office-like experience combining voice, video, wireless, and real-time data applications in a secure environment. This deployment guide provides full details.
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The Distributed Enterprise by Raritan Inc.
January 2008 - (Free Research)
This paper addresses the added value (in terms of uptime and security) of out-of-band access and control tools for branch offices, and why out-of-band should be considered as a component of branch office networks.
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Large School District Weighs TCO of Microsoft by Microsoft
June 2009 - (Free Research)
In response to deepening budget challenges, Orange County Public Schools (OCPS) sought to reduce IT related expenses. OCPS conducted a study to compare the total cost of ownership (TCO) of different productivity suite software alternatives, in particular the 2007 Microsoft® Office system and open source software (OSS) alternatives..
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Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex
August 2008 - (Free Research)
Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software.
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