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1 - 25 of 478 | Next Page

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence Strategies for 4G Operators by Sybase, an SAP company

November 11, 2010 - (Free Research)
This paper explores the opportunities and challenges presented by the introduction of services on 4G networks, and examines how a strategic BI implementation can help to transform the services a company provides while managing costs of providing them. It also considers the variety of practical applications of a BI system. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

Introduction to Microsoft Dynamics CRM Online by Microsoft

September 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. 
(WEBCAST) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Windows Server® 2008 Hyper-V Technology Introduction with Advanced Management by Dell and Microsoft

October 2009 - (Free Research)
The Hyper-V Technology Introduction with Advanced Management for Windows Server 2008 is an approximate 10 day service and consists of either a single-node implementation or dual-node highly available (HA) host-based cluster configuration and up to two servers for the System Center elements. Read this paper to learn more. 
(DATA SHEET) READ ABSTRACT |

Introduction to MTOM: A Hands-on Approach by Crosscheck Networks

February 2008 - (Free Research)
This white paper explores how to enhance the electronic transmission of critical data across an SOA using a SOAP Message Transmission Optimization Mechanism. 
(WHITE PAPER) READ ABSTRACT |

Innovation, People, and Processes:  How Three Global Innovators are Bringing Winning Products to Market  by CA Technologies.

September 2009 - (Free Research)
This IDC White Paper addresses a key challenge for most organizations - the need to improve innovation.  Three very different global corporations are compared in order to explore methods of managing new ideas, projects, resources, and marketing innovation. Read on to learn what all three companies are doing to manage innovation. 
(WHITE PAPER) READ ABSTRACT |

Introduction to XML Gateways: Best Practices, Benefits & Requirements by Forum Systems

September 2009 - (Free Research)
This paper will give you an overview of enabling virtualization and control, enforcing data-level privacy and integrity and control and audit information flow. You'll learn the best practices, benefits and requirements of XML Gateways. 
(WHITE PAPER) READ ABSTRACT |

Introduction to Amazon Relational Database Service (Amazon RDS) by Global Knowledge

January 2014 - (Free Research)
This whitepaper covers how Amazon Web Services can help you simplify and remedy all of your database management systems issues. 
(WHITE PAPER) READ ABSTRACT |

An Introduction to Security Assertion Markup Language (SAML) & Internet Single Sign-On by Ping Identity Corporation

August 2009 - (Free Research)
Check out this videocast to learn about Security Assertion Markup Language (SAML): what it is, how it works, and why it's important. 
(VIDEOCAST) READ ABSTRACT |

Meeting the Challenges of Supply Chain Management by Modus Link

February 2008 - (Free Research)
As brand owners accelerate new product introductions globally and strive to promote customer brand loyalty, the challenge to optimize the supply chain becomes increasingly more complex. 
(WHITE PAPER) READ ABSTRACT |

Introduction to VMware View 5 by VMware, Inc.

August 2012 - (Free Research)
VMware View™ 5 simplifies IT management while increasing end user freedom by delivering desktop services from your cloud. Building upon VMware's leadership in desktop virtualization, VMware View 5 delivers a high-performance user experience while giving IT greater policy control. View this webcast to learn more about VMware view 5. 
(WEBCAST) READ ABSTRACT |

Introduction to Backup and Recovery in a Virtual Iron Environment by Virtual Iron Software, Inc.

March 2008 - (Free Research)
This paper discusses backup and recovery of virtual servers (VSs) utilizing technology from Virtual Iron. It will also outline Virtual Iron's server virtualization technology and the methods that can be employed for data backup and recovery. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Capacity and Efficiency in a Diverse and Variable Load Environment by Tate

December 2010 - (Free Research)
This whitepaper explains the need for local and dynamic airflow delivery technology and illustrates how these technologies work together with existing IT cooling systems to meet this variable load demand while maintaining high reliability and lowering energy costs. 
(WHITE PAPER) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc.

January 2011 - (Free Research)
What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. 
(WHITE PAPER) READ ABSTRACT |

Introduction to Amazon Auto Scaling by Global Knowledge

March 2014 - (Free Research)
This whitepaper covers how Amazon Web Services Auto Scaling can eliminate the problems that come with automated or manual cloud scaling efforts. 
(WHITE PAPER) READ ABSTRACT |

Introduction to the IP Multimedia Subsystem (IMS): IMS Basic Concepts and Terminology by F5 Networks

August 2007 - (Free Research)
IMS is a whole new way to deliver multimedia regardless of the device or the access medium. This paper will change the way you relate to an increasingly digital world. 
(WHITE PAPER) READ ABSTRACT |

An Introduction to the HP Virtual Server Environment by PC Connection and HP

July 2007 - (Free Research)
The VSE is a suite of HP virtualization products and solutions that run on HP 9000 and HP Integrity servers. 
(BOOK) READ ABSTRACT |

A Comprehensive Introduction to RSA SecurID User Authentication by RSA, The Security Division of EMC

November 2006 - (Free Research)
This white paper examines a two-factor authentication solution that helps efficiently manage the authentication of your company's users who access your network and web-based applications. 
(ARTICLE)

An Introduction to Brocade VCS Fabric Technology by Brocade

December 2012 - (Free Research)
View this informative resource to learn how an Ethernet fabric technology enables you to create efficient data center networks that can keep up with the demands of today's always-on, connected world. Read now to explore the capabilities and benefits of this technology. 
(WHITE PAPER) READ ABSTRACT |

Technology Brief: An Introduction to Video in the Enterprise by Fluke Networks

October 2010 - (Free Research)
To help you get ready for video, Fluke Networks developed a four-page technology primer “An Introduction to Video in the Enterprise” that covers key market drivers, the four major types of video, and illustrates how streaming applications works.  
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 478 | Next Page

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