Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

E-Guide: Managed Services FAQ by Pillar Data Systems March 07, 2011 - (Free Research) In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services, and more.  (EGUIDE) READ ABSTRACT |

Protecting Vital Business Interests with a Simplified Storage Solution by Dell, Inc. November 15, 2011 - (Free Research) Data growth and regulatory requirements have made backup, recovery, and archiving critical aspects of enterprise operations. Dell Services experts can assess how effectively an information infrastructure is getting the job done and deploy integrated, best-of-breed storage solutions to help ensure the safety and recoverability of critical data.  (WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Guide to Successful IT Business Services by Hewlett-Packard Company December 09, 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships.  (EGUIDE) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Guide to Successful IT Business Services by Hewlett-Packard Limited August 06, 2012 - (Free Research) This e-guide explores 3 critical best practices to help your business service ideas succeed. Gain insight from peers and industry analysts with experience driving revenue and building strong customer relationships through IT innovation.  (EGUIDE) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Expert Briefing: Preventing Change Management Process Bottlenecks by ServiceNow November 2012 - (Free Research) This expert briefing presents sage advice from Derek Lonsdale, service management leader and Lean IT expert from PA Consulting Group. Inside, discover how you can optimize and speed up the change management process to ensure that IT stays in sync with business demands.  (EBRIEF) READ ABSTRACT |

Enabling Compliance with the PCI Data Security Standards by Vormetric May 2008 - (Free Research) Data Encryption Expert fills the gaps in your data protection efforts as an affordable and easy to implement solution to difficult compliance requirements like encryption, access control, host protection and auditing.  (WHITE PAPER) READ ABSTRACT |

Expert Integrated Systems: A Next-Generation Computing Platform (IDC) by IBM April 2012 - (Free Research) Converged systems and converged application middleware are coming together to optimize modern datacenter management. Read this IDC white paper to learn how these two elements are being combined to deliver the simplified, highly available IT services that tomorrow's mobile, cloud and social workloads will require.  (WHITE PAPER) READ ABSTRACT |

Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9 January 2013 - (Free Research) View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Matching WAN application acceleration options to network needs: Expert roadmap by BlueCoat July 2011 - (Free Research) This expert e-guide discusses basic WAN acceleration techniques as well as best practices to boost application performance. Uncover how to match WAN optimization with acceleration options in order to meet your network’s needs.  (EGUIDE) READ ABSTRACT |

E-Guide: Expert guide to Access Management Services in the Cloud by Intel May 2011 - (Free Research) This expert tip takes a look at the steps you can take to utilize cloud services as they become more mainstream and highlights two key architectural and process components of access management services that must be considered in the cloud.  (EGUIDE) READ ABSTRACT |

Expert guide to understanding SaaS and cloud computing issues by Veracode, Inc. December 2011 - (Free Research) This expert E-Guide discusses what is involved with a SaaS transition and how you can prepare. Uncover top considerations, potential cloud computing issues and how you can tackle them.  (EGUIDE) READ ABSTRACT |

Expert Checklist for Choosing a Tape Vaulting Provider by Iron Mountain February 2013 - (Free Research) Access this expert checklist for choosing a tape vaulting provider today to learn about evaluating the costs of off-site backup, selecting potential backup partners and ensuring tapes are accessible and safe.  (EGUIDE) READ ABSTRACT |

Expert advice on dynamic case management best practices by IBM May 2011 - (Free Research) This mini-eBook describes exactly how dynamic case management (DCM) can benefit financial services firms and offers expert advice on both the best practices to apply and pitfalls to avoid in DCM adoption.  (EBOOK)

Computer Weekly – 11 December 2012: Microsoft puts up prices again by ComputerWeekly.com December 2012 - (Free Research) In this week's Computer Weekly, we look at Microsoft's latest price increase for key business software products, and hear from experts on why the decision is flawed. We talk to an organisation that swapped 3,000 BlackBerrys for iPads and iPhones. And we examine the importance of service-level agreements when moving to the cloud. Read the issue now.  (EZINE) READ ABSTRACT |

Expert Insight: Hardware Options and Business Considerations for Private Cloud Computing by Red Hat and HP April 2011 - (Free Research) This e-guide from SearchCloudComputing.com provides expert advice for making the case for enterprise cloud computing. Learn how one company utilized Infrastructure as a Service and Software as a Service to get started in the cloud.  (EGUIDE) READ ABSTRACT |

Expert Tips on Data Center Outsourcing Management by HP & Intel® May 2011 - (Free Research) Access this expert e-guide to discover the differences between IaaS and Data Center as a Service. Plus gain insight into how to negotiate the best contract to meet your needs and budget.  (EGUIDE) READ ABSTRACT |

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