Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Trusted Computing: Leveraging Hardware Security in 350 Million Platforms by Wave Systems Corp. August 24, 2010 - (Free Research) Learn about Trusted Computing in today’s enterprise with this executive briefing on two different forms of embedded hardware security: the Trusted Platform Module (TPM) and self-encrypting drive (SED). Designed by the Trusted Computing Group (TCG) to counter the vulnerabilities of software-based security, and so much more.  (VIDEOCAST) READ ABSTRACT |

The Essentials of OAuth: Key to BYOD by Ping Identity Corporation February 28, 2013 - (Free Research) Discover how you can create a consistent, flexible identity and policy architecture for web apps, web services, devices, and clients communicating with cloud APIs.  (WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Applying Client-aware Technologies for Desktop Virtualization and Cloud Services by Intel November 08, 2011 - (Free Research) Access this resource to learn about solutions that allow a private cloud to recognize and determine the device attributes and user preferences, and deliver the service or information accordingly.  Review tests results that demonstrate that client-aware technologies can offer several benefits to both users and IT.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Expert Integrated Systems: A Next-Generation Computing Platform (IDC) by IBM October 12, 2012 - (Free Research) Respected industry veterans at IDC, Matthew Eastwood and Steven D. Hendrick, explore the move toward converged system deployments. Gain insight into the business case for converged systems, 2 significant challenges to expert integrated systems, and the opportunities and benefits for your organization.  (WHITE PAPER) READ ABSTRACT |

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones by Zenprise October 20, 2011 - (Free Research) This white paper outlines current and future implications of consumer and enterprise mobile devices (especially when it comes to messaging), and how they can and will impact your organization. In addition, learn what you can do to prepare your business to ensure high service levels for smartphone users.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

ActiveSync on BlackBerry 10: What Does it Enable? by BlackBerry May 2013 - (Free Research) This presentation will help you learn more about how ActiveSync and Flexible Connection Options are making life easy for BlackBerry users today. Watch this presentation to learn more about ActiveSync setup, BlackBerry 10 mobile device management, BES® 10, and more.  (WEBCAST) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension August 2008 - (Free Research) Lumension's Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a "voluntary" compliance solution to an "automatic" one is illustrated  (WHITE PAPER) READ ABSTRACT |

Credit Issuers: Stop Application Fraud At The Source With Device Reputation by iovation, Inc. June 2009 - (Free Research) Read this white paper to learn about new and innovative techniques and solutions can be used to combat fraud, and how you can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within your fraud prevention process.  (WHITE PAPER) READ ABSTRACT |

Delivering enterprise information securely on Android and Apple iOS devices by Citrix August 2012 - (Free Research) A recent report found that almost two-thirds of organizations were able to increase productivity because of flexibility with mobile devices in the workplace. But utilizing mobile devices can also make the enterprise more vulnerable to attacks. Access this exclusive resource to learn how to mitigate some of the risks associated with BYOD adoption.  (WHITE PAPER) READ ABSTRACT |

Mobile Management Services: Empower Your Mobile Workers, While Protecting Your Data by Hewlett-Packard Company October 2012 - (Free Research) Discover how mobile management services can help you easily and quickly support bring your own device (BYOD) in your enterprise – without compromising corporate security or limiting IT control!  (WHITE PAPER) READ ABSTRACT |

Top 10 Features of BlackBerry Enterprise Service 10 by BlackBerry April 2013 - (Free Research) This paper will introduce you to a system that many CIOs are choosing for their mobile management needs. Read on to learn 10 reasons this service can help you deploy, manage, secure, and control BYOD and corporate devices to successfully mobilize your business.  (WHITE PAPER) READ ABSTRACT |

Integrating Mobile Device Management with UC Systems and Features by Sprint July 2012 - (Free Research) This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges.  (EGUIDE) READ ABSTRACT |

Computer Weekly – 11 December 2012: Microsoft puts up prices again by ComputerWeekly.com December 2012 - (Free Research) In this week's Computer Weekly, we look at Microsoft's latest price increase for key business software products, and hear from experts on why the decision is flawed. We talk to an organisation that swapped 3,000 BlackBerrys for iPads and iPhones. And we examine the importance of service-level agreements when moving to the cloud. Read the issue now.  (EZINE) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc. November 2007 - (Free Research) In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.  (WHITE PAPER) READ ABSTRACT |

Mobile banking strategies - maximise your revenues by ComputerWeekly.com December 2010 - (Free Research) Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.  (WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya October 2012 - (Free Research) Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.  (WHITE PAPER) READ ABSTRACT |

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