WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

HP Virtualized Infrastructure Solutions for mySAP™ Business Suite - A Roadmap to Increased Flexibility and Manageability of Your SAP Landscape by Hewlett-Packard Company July 2008 - (Free Research) The HP Virtualized Infrastructure Solutions for mySAP Business Suite provide the infrastructure components, management tools, and best practice methodologies to implement and operate SAP's Adaptive Computing infrastructure.  (WHITE PAPER) READ ABSTRACT |

Clinical Approach to Technical Upgrade by Hexaware Technologies October 2011 - (Free Research) In this paper, discover the reasons why you should be considering an SAP upgrade to improve enterprise resource planning (ERP) and how to get started. Learn about new features of the latest SAP release as well as the technical advances and new technologies available to you.  (WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin by Atos Origin November 2009 - (Free Research) Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin, nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Nucleus RTOS by Mentor Graphics April 2009 - (Free Research) Complex microprocessors lie at the heart of every electronic device and embedded system in use today - from mobile phones to brain scanners. Such products demand sophisticated software to get the job done, and that's where operating systems come in.  (DEMO) READ ABSTRACT |

P2V Benefits: Moving Servers From the Physical to the Virtual World Cuts Costs, Saves Space and Parallels Green Initiatives by CDW Corporation September 2009 - (Free Research) Virtualization basically means inserting a software layer between your hardware and your operating system. This decouples the operating system from the hardware and allows you to run many operating systems at the same time on top of that same physical piece of hardware. Read this short paper to learn about the benefits of using virtual servers.  (WHITE PAPER) READ ABSTRACT |

Operating System Migration - The 5 Essential Steps by RES Software February 2010 - (Free Research) Throughout this white paper you will learn in five easy steps how the traditional challenges of migrating from one operating system to another can become a thing of the past by using a user workspace management solution.  (WHITE PAPER) READ ABSTRACT |

Top Ten Reasons to Automate Operating Expense Controls by ExpenseWatch.com March 2008 - (Free Research) Manual processes are error-prone, time-consuming and costly. Learn the top ten reasons to automate operating expense controls.  (WHITE PAPER) READ ABSTRACT |

Choosing an Enterprise-Class Wireless Operating System: A Comparison of Android, BlackBerry, iPhone, and Windows Mobile by BlackBerry November 2011 - (Free Research) When selecting a mobile computing platform, organizations have to keep security and manageability at the forefront of their considerations. Access this comprehensive resource to explore the key criteria in selecting, deploying and managing a mobile operating system.  (WHITE PAPER) READ ABSTRACT |

Solaris 10 Operating System Innovation Matters-Increase Business Efficiency and Lower Costs by Sun Microsystems, Inc. December 2008 - (Free Research) The Solaris OS is the strategic platform for today's demanding enterprise and is the only open operating system that has delivered proven results, running everything from mission-critical enterprise databases to high performance Web farms.  (WHITE PAPER) READ ABSTRACT |

Look at Linux, the operating system and universal platform by IBM March 2012 - (Free Research) <p>When it comes to IT, Linux is everywhere. From smart phones to powerful computer systems, this flexible operating system addresses a significant number of usage models. Read this white paper to learn more about the universal platform and discover all the computer segments that it plays a role in.</p>  (WHITE PAPER) READ ABSTRACT |

Software On-Demand: Operating System/Application Streaming Client Study by Intel Corporation November 2008 - (Free Research) Intel IT explored the technical feasibility and value of enterprise streaming. The study showed very favorable results with respect to performance, user perceptions, and the impact on IT operations.  (WHITE PAPER)

Five Ways Deploying Windows Vista Just Got Easier by Microsoft November 2008 - (Free Research) This article explores some of the new capabilities of Windows Vista, our new set of deployment tools, and ways that you can benefit from these tools to make the process of deploying Windows Vista much easier.  (WHITE PAPER)

User's Guide to Office 2007 - No Need to Wait, Deploy It Now by Global Knowledge December 2008 - (Free Research) It seems we're always dragged kicking and screaming into the newest operating system, programs, or hardware systems. Office 2007 is quite an initial adjustment yet it is one the most functional products from Microsoft in a while.  (WHITE PAPER) READ ABSTRACT |

Choosing Linux as a Strategic Platform by Symantec Corporation December 2010 - (Free Research) This Technology Spotlight discusses the growth of Linux as a strategic platform for enterprises as well as the evolving uses of Linux and its benefits. The paper also looks at the role of Symantec in this important market.  (WHITE PAPER) READ ABSTRACT |

Solitaire Interglobal: PowerLinux vs Windows for your SAP Deployments by IBM April 2012 - (Free Research) <p>This white paper assesses two leading operating systems and provides proven metrics for effectively evaluating them. Determine which platform offers the availability, performance, and efficiency that your SAP environment requires.</p>  (WHITE PAPER) READ ABSTRACT |

Deep Defender Blogs by Intel October 2012 - (Free Research) Find out why protecting your operating system no longer serves as enough security to keep your business safe. By downloading this software, you can see the results of stopping stealth attacks with endpoint security that goes beyond the operating system.  (DOWNLOAD) READ ABSTRACT |

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