Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Simplify Network Monitoring by Ixia May 2013 - (Free Research) View this white paper to learn more about the growing complexities involved with network monitoring. It explains more information about the technology breakthrough, the network monitoring switch, that helps offload monitoring tools and simplify monitoring.  (WHITE PAPER) READ ABSTRACT |

Wp #102: Monitoring Physical Threats in the Data Center by APC by Schneider Electric April 2012 - (Free Research) Learn how your organization can protect against data center physical threats that can elude traditional monitoring methods. This paper outlines these threats and suggests approaches to deploying monitoring devices and reducing downtime.  (WHITE PAPER) READ ABSTRACT |

Tuning Performance and Capacity Management- Server Performance Monitoring and Beyond by SearchDataCenter.com May 2013 - (Free Research) This eBook explores the need for new infrastructure management approaches to effectively monitor the modern, virtualized data center. Gain expert advice for adapting traditional performance and capacity management techniques for today's cloud-based environments.  (EBOOK) READ ABSTRACT |

Precision Monitoring: Streamlining Application Performance Monitoring by Ipswitch WhatsUp Gold December 2013 - (Free Research) This quick one-pager details how precision monitoring can help you quickly and easily optimize control of application performance and focus on what's important while filtering out what's not.  (WHITE PAPER) READ ABSTRACT |

Reduce Risk with Mission Critical Support for Oracle Environments by Oracle Corporation May 2013 - (Free Research) Watch this brief video today to discover the benefits of leveraging Oracle Advance Monitoring and Resolution. Find out how this service, provided by Oracle advanced customer support, provides proactive and predictive monitoring and resolution services.  (VIDEO) READ ABSTRACT |

Organized, Hybridized Network Monitoring by Dell Software May 2012 - (Free Research) This resource takes an in-depth look at a hybridized network monitoring solution that allows you to segment your own IT infrastructure while creating whatever boundaries you need to treat other business units as distinct entities.  (WHITE PAPER) READ ABSTRACT |

Network Monitoring: You Need It Before You Need It by Dell Software September 2011 - (Free Research) <p>While network monitoring might not be at the top of your to-do list, it should be. Network monitoring is vital to implement before any problems occur, not after. Read now to learn why. </p>  (WHITE PAPER) READ ABSTRACT |

Optimizing Application Monitoring by GroundWork, Inc. March 2008 - (Free Research) After studying dozens of designs for application monitoring, it has been found that the optimal solution is often achieved through simple synthetic transaction monitors.  (WHITE PAPER) READ ABSTRACT |

Veeam Monitor for VMware Infrastructure by Veeam Software March 2008 - (Free Research) With monitoring and alerting designed for the virtual world, support for troubleshooting, trending and capacity planning, Veeam Monitor equips you to proactively manage VI3 system performance.  (WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

Free Software – Solve Common LAN problems with Switch Port Monitor Utility by Fluke Networks October 2010 - (Free Research) For the majority of enterprises, the switch is the key network device, so visibility into the switch is necessary to thoroughly understand what’s actually happening on the network. Fluke Networks' free Switch Port Monitor software provides detailed information by port such as interface name, speed, status, packet activity and so much more.  (DOWNLOAD) READ ABSTRACT |

Continuous Monitoring: Responding to New Threats in More Complex IT Environments by Tripwire, Inc. February 2012 - (Free Research) Governments today are focusing on the practice of continuous monitoring as a means to providing the much needed balance between data access and protection. In this paper, learn more about continuous monitoring, including what is it and why it’s needed, guidelines for implementing it, key capabilities of an effective solution, and more.  (WHITE PAPER) READ ABSTRACT |

Hitachi IT Operations Analyser Software: One Tool to Monitor Your IT Infrastructure by Hitachi Data Systems December 2011 - (Free Research) Today’s demands for greater efficiency, availability and performance in the IT field are commonly expected but rarely achieved with the constraints of IT resources. This resource explores one tool that can help monitor your entire IT infrastructure to simplify operations management, improve service levels, and reduce costs.  (WHITE PAPER) READ ABSTRACT |

Orion Network Performance Monitor by SolarWinds, Inc. July 2009 - (Free Research) Traditional framework solutions are expensive and tough to implement; are difficult to use, maintain and customize; and often impractical for network engineers in mid- to large-sized organizations. Network engineers need affordable, scalable network management solutions that provide immediate visibility into performance of the entire network.  (TRIAL SOFTWARE) READ ABSTRACT |

Automating Resource Monitoring with Robot/CONSOLE by Help/Systems April 2010 - (Free Research) Using Robot/CONSOLE, we’ll show you how you can streamline your run book, eliminate manual tasks, and make your operations team more responsive to your critical business processes. Watch this FREE 30-minute Webcast and learn how Robot/CONSOLE can solve the headaches of resource monitoring.  (WEBCAST) READ ABSTRACT |

Podcast: Automating Resource Monitoring with Robot/CONSOLE by Help/Systems April 2010 - (Free Research) Listen as we discuss the importance of monitoring and event notification for today’s computer systems. Learn about the critical role that Robot/CONSOLE can play by automating these processes.  (PODCAST) READ ABSTRACT |

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