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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

Cancel Out the Noise! Three Capabilities Every Speech and Text Analytics Solution Should Offer by Genesys

March 13, 2014 - (Free Research)
Interaction analytics can help contact center agents expose critical insights buried in customer interactions. Unfortunately, traditional analytics tools lack the capacity, accuracy, and integration needed to truly extract meaning from conversations. So what should you look for in an effective interaction analytics solution? 
(EGUIDE) READ ABSTRACT |

Eight Ways to Boost Workforce Efficiency and Quality with Continuous Workforce Optimization by Genesys

March 12, 2014 - (Free Research)
To ensure high quality, engaging customer interactions, continuity between front office, back office, and other supporting divisions is key. Many organizations are turning to workforce optimization (WFO) tools to optimize efficiency, and savvy companies are looking to integrated solutions to deliver the most benefits. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

A Frost & Sullivan White Paper: Beyond BPM-Enterprise Workload Management Reduces Costs and Improves Customer Service by Genesys

August 2013 - (Free Research)
To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to effectively assign work and monitor completion. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues. 
(WHITE PAPER) READ ABSTRACT |

IT Download - Orion Network Configuration Manager (NCM) by SolarWinds, Inc.

February 2009 - (Free Research)
Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies. 
(TRIAL SOFTWARE) READ ABSTRACT |

Mobile phone app opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)
Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 
(WHITE PAPER) READ ABSTRACT |

SiSense Prism Do-It-Yourself Business Intelligence Software by SiSense Ltd.

September 2010 - (Free Research)
Cutting-edge, do-it-yourself business intelligence (BI) and analytics. Go from mountains of raw data to reports, dashboards and analytics in a single product, in just an hour or two! Data preparation and mash ups are quick and easy, using visual drag-and-drop tools. 
(DOWNLOAD)

ER/Studio 7.5 by Embarcadero Technologies, Inc.

March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling. 
(DEMO) READ ABSTRACT |

Deduplication School 2010 Presentation Download by EMC Backup and Recovery Solutions

April 2010 - (Free Research)
This presentation download will explain how to leverage data deduplication technology to benefit your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Download: Storage for Virtual Environments Presentation Download by Quantum Corporation

August 2011 - (Free Research)
Jon William Toigo – noted storage expert and industry watchdog – can help you sort it out. In this presentation download, Toigo identifies the big picture trends that are causing storage operations to burst at the seams – and he provides tactical advice on technologies and tactics that will help contain costs and optimize operations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Download Now: Acronis Backup & Recovery 11.5 – Virtual Edition for Hyper-V by Acronis

February 2014 - (Free Research)
Download Acronis Backup and Recovery 11.5 Virtual Edition for Hyper-V so you can rest easy knowing your data and Hyper-V environment are well protected. 
(DOWNLOAD) READ ABSTRACT |

Download Citrix NetScaler VPX Express for Free! by Citrix

October 2009 - (Free Research)
Now you can get the ultimate Web app delivery solution in a flexible, dynamic and cost effective virtual appliance with Citrix® NetScaler® VPX. Simply download the NetScaler VPX Express edition, then deploy it across your existing infrastructure - anywhere, anytime, anyhow you need it. 
(DOWNLOAD)

Dell AppAssure 5 Trial Download by Dell Software

October 2013 - (Free Research)
Check out this free trial download of one vendor's data backup software that has revolutionized data protection by unifying backup, replication and recovery all in one solution. Download your free trial now. 
(TRIAL SOFTWARE) READ ABSTRACT |

Email Archiving Seminar Presentation Download by EMC Backup and Recovery Solutions

July 2009 - (Free Research)
Two sessions are included in this presentation download covering such subjects as why an organisation should archive their email and practical advice on how to get started. Download it now for more information on the benefits of e-mail archiving. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Symantec Protection Suite Enterprise Edition by Symantec Corporation

June 2009 - (Free Research)
Symantec Protection Suite creates a protected endpoint and messaging environment that is secure against today's complex malware, data loss and spam threats, and is quickly recoverable in the event of failure. 
(TRIAL SOFTWARE)

IT Download: Symantec Endpoint Protection and Network Access Control 11.0.4 MR4 by Symantec Corporation

March 2009 - (Free Research)
With this trial software, stop malware such as viruses, worms, Trojans, spyware, adware, bots, zero-day threats and rootkits. Prevent security outbreaks, reducing administrative overhead all while lowering total cost of ownership for endpoint security. 
(DOWNLOAD)

HOWTO Secure and Audit Oracle 10g & 11g: Account Security (Complimentary Chapter Download) by IBM

December 2010 - (Free Research)
Read this chapter from "HOWTO Secure and Audit Oracle 10g and 11g" (CRC Press, 2009) and learn how to secure Oracle by checking for weak passwords, configuring failed login policies, preventing DoS attacks with resource limits, and auditing user profiles. 
(EBOOK) READ ABSTRACT |

IBM Rational Team Concert Express-C Edition - FREE for up to 10 developers . Download Now! by IBM

November 2010 - (Free Research)
Rational Team Concert enables Agile development teams to track work items, control source code, create and manage defects, and manage the lifecycle of software projects. Download now and get RTC-Express-C free for up to 10 developers or get your hands dirty in our live sandbox with no download required. 
(DOWNLOAD) READ ABSTRACT |

Buy Microsoft Office 365 Trial Download by Microsoft

August 2012 - (Free Research)
See the familiar software features of next-generation communications to deliver the power of cloud computing and download this trial of Microsoft Office 365. 
(DOWNLOAD)

Try Microsoft Office 365 Trial Download by Microsoft

August 2012 - (Free Research)
Download this free trial of Microsoft Office 365 to see the familiar software features of next-generation communications delivered as a cloud service. 
(DOWNLOAD)

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