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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Mobile phone app opportunities for business by ComputerWeekly.com

December 01, 2010 - (Free Research)
Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)
This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 
(WHITE PAPER) READ ABSTRACT |

AppDynamics Lite by AppDynamics

July 2010 - (Free Research)
AppDynamics Lite troubleshoots java performance problems in production environments. It organizes an application into business transactions, helping identify slow, stalled, and failed transactions. The application is free. Download now. 
(TRIAL SOFTWARE) READ ABSTRACT |

Splunk for Application Management by Splunk

April 2012 - (Free Research)
This paper examines features and benefits of a unified application management structure that can give you real-time data access, custom dashboards, performance metrics and more. 
(WHITE PAPER) READ ABSTRACT |

Windows 2012 Server Network Security by ComputerWeekly.com

September 2013 - (Free Research)
This book chapter offers an introduction to Windows 8 and Windows Server 2012 network security and  IPv6. It includes a 30% discount code for Computer Weekly readers. 
(BOOK) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com

November 2012 - (Free Research)
Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals. 
(BOOK) READ ABSTRACT |

The Global State of the PMO 2012 by ComputerWeekly.com

May 2012 - (Free Research)
This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business. 
(IT BRIEFING) READ ABSTRACT |

BMC Mainframe Survey 2011 by ComputerWeekly.com

September 2011 - (Free Research)
Big businesses are planning to grow their mainframe computer capacity despite the downturn  this survey of 1,347 large mainframe users worldwide by BMC Software reveals. 
(IT BRIEFING) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

Modelling the Insurance Enterprise by ComputerWeekly.com

February 2013 - (Free Research)
This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now. 
(EZINE) READ ABSTRACT |

Taking Charge of VM Allocation, Troubleshooting Methods by Dell and VMware

March 2014 - (Free Research)
This expert e-guide provides expert answers to some of the most frequently asked server consolidation questions. 
(EGUIDE) READ ABSTRACT |

Governance, Risk, Compliance: Policy Management - Methods and tools by SearchSecurity.com & SearchCompliance.com

May 2009 - (Free Research)
This E-Book from SearchSecurity.com and SearchCompliance.com delves into issues surrounding governance, risk, and compliance from a policy management standpoint. It can help you navigate choppy compliance waters and find the right fit for your business. 
(EBOOK) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Understanding and Managing Supply Chain Risk by SAP America, Inc.

January 2006 - (Free Research)
Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Resource Management for Tape Backup, Demystified by Fujifilm USA

February 2010 - (Free Research)
This transcript provides a proactive method for monitoring and validating the integrity of tape media, tracking the performance and utilization of tape devices to provide comprehensive reports on the health of the overall backup environment. Download to learn more about the advanced tools you can use to get the most mileage out of every tape. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Examining SSL-encrypted Communications by Netronome Systems

October 2007 - (Free Research)
SSL-encrypted communications have enabled a variety of secure, web-based communications and online transactions. This paper explores the drivers behind the increase in SSL usage and the methods used to confront the security challenges that SSL creates. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Essential Guide to Identity & Access Management by Information Security Magazine

May 2009 - (Free Research)
This essential guide from Information Security Magazine covers important topics around Identity and Access Management because managing proper access to applications and sensitive data becomes even more important in a recession. Download this E-Guide to learn more. 
(EGUIDE) READ ABSTRACT |

Knowledge-centric Application Lifecycle Management by TechExcel

June 2008 - (Free Research)
Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. 
(WHITE PAPER) READ ABSTRACT |

Managing a Bountiful Harvest: Blending Long-term Planning with Short-term Scheduling: Constraint Based Planning and Scheduling for Food Manufacturers by Logility, Inc.

April 2008 - (Free Research)
This white paper explains strategies for effectively using existing manufacturing capacity with a constraint-based production planning and a scheduling method to predict and minimize the impacts of seasonal harvests on manufacturing. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best Practices to Avoiding Tape Backup Problems by Iron Mountain

May 2011 - (Free Research)
This guide will explore tape backup opportunities and how to prevent tape backup disasters. Download to learn why tape is still a big part of backup operations and how, as a tape user, you can go about preventing future tape issues. 
(EGUIDE) READ ABSTRACT |

The Right Collaboration Architecture Drives Business Transformation by Cisco Systems, Inc.

January 2010 - (Free Research)
A recently completed study conducted for Cisco by Forrester Consulting reveals how companies are developing collaboration strategies that will enable innovation and improve productivity. View a brief video overview of the study. Then register to download the Forrester study and learn how four companies are transforming their businesses. 
(ANALYST REPORT)

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