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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

Cancel Out the Noise! Three Capabilities Every Speech and Text Analytics Solution Should Offer by Genesys

March 13, 2014 - (Free Research)
Interaction analytics can help contact center agents expose critical insights buried in customer interactions. Unfortunately, traditional analytics tools lack the capacity, accuracy, and integration needed to truly extract meaning from conversations. So what should you look for in an effective interaction analytics solution? 
(EGUIDE) READ ABSTRACT |

Eight Ways to Boost Workforce Efficiency and Quality with Continuous Workforce Optimization by Genesys

March 12, 2014 - (Free Research)
To ensure high quality, engaging customer interactions, continuity between front office, back office, and other supporting divisions is key. Many organizations are turning to workforce optimization (WFO) tools to optimize efficiency, and savvy companies are looking to integrated solutions to deliver the most benefits. 
(WHITE PAPER) READ ABSTRACT |

DR Presentation Download: Disaster Recovery Planning in the 21st Century by Iron Mountain

August 22, 2011 - (Free Research)
In this seminar presentation download, Jon William Toigo, a 25 year practitioner in the DR and continuity planning craft, shares his knowledge and experience to help participants develop a smart and cost-effective DR plan that adequately assures protection – and recovery – from any potential disaster. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Download: IBM Lotus Symphony by IBM

June 09, 2011 - (Free Research)
IBM Lotus Domino Symphony is a suite of office productivity software for creating, editing, and sharing word processing documents, spreadsheets, and presentations, which supports the OpenDocument Format (ODF) - allowing organizations to use their documents without becoming locked into one particular vendor for their productivity tools. 
(DOWNLOAD) READ ABSTRACT |

Knowledge-centric Application Lifecycle Management by TechExcel

June 2008 - (Free Research)
Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. 
(WHITE PAPER) READ ABSTRACT |

ER/Studio 7.5 by Embarcadero Technologies, Inc.

March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling. 
(DEMO) READ ABSTRACT |

Documentum - Digital Asset Manager by EMC Corporation

EMC Documentum Digital Asset Manager exposes a set of powerful transformations and enhanced content previews, enabling you to fully leverage the value of your digital assets. 
(SOFTWARE PRODUCT)

IBM Lotus Notes and Domino by IBM

December 2011 - (Free Research)
IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days. 
(TRIAL SOFTWARE) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: Internal Deployments by Oracle Corporation

August 2008 - (Free Research)
Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market. 
(WHITE PAPER) READ ABSTRACT |

Improving Results for Legal Custody of Information - August 2008 by Symantec Corporation

March 2009 - (Free Research)
According to the IT Policy Compliance Group's research report, spending on legal data custody for legal settlements, legal expenses, & costs in IT to find, produce, protect, and preserve information is between 75 and 94 percent lower for firms with the best practices. This report documents which practices are reducing costs and improving results. 
(WHITE PAPER) READ ABSTRACT |

CW500: The technology behind the BBC's Olympics coverage (quick download) by ComputerWeekly.com

July 2012 - (Free Research)
John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club. 
(PRESENTATION) READ ABSTRACT |

Big data: Past, present and future by IBM

January 2014 - (Free Research)
Join IDC analyst Carl Olofson on January 21, 2014 at 11:00 AM ET (16:00 GMT) in this live webcast event as he discusses how to find business and analytics success in the world of big data. 
(WEBCAST) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

SQL Anywhere v11.0.1 Developer Edition by Sybase, an SAP company

June 2010 - (Free Research)
Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages. 
(DOWNLOAD) READ ABSTRACT |

Three Must-Have Capabilities for Managing Enterprise Desktop Environments by Bit9, Inc.

June 2009 - (Free Research)
Today, more than ever, businesses rely on a dependable desktop and laptop environment to drive revenues and growth. This whitepaper will discuss the three must-have principles that represent the most fundamental components that every IT organization must employ to realize a winning desktop management strategy. 
(WHITE PAPER) READ ABSTRACT |

CW500: The technology behind the BBC's Olympics coverage (video version) by ComputerWeekly.com

July 2012 - (Free Research)
John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club. 
(PRESENTATION) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com

June 2012 - (Free Research)
Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media. 
(ANALYST BRIEF) READ ABSTRACT |

How social media drives business success by ComputerWeekly.com

May 2012 - (Free Research)
There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues. 
(IT BRIEFING) READ ABSTRACT |

Yellowfin Business Intelligence 4.0 by Yellowfin

March 2009 - (Free Research)
Yellowfin lowers the complexity of your reporting environment. Yellowfin has been specifically designed to enable end users to easily create and access reports via a browser. 
(TRIAL SOFTWARE) READ ABSTRACT |

BPM for Dummies Book by IBM

August 2011 - (Free Research)
Download this complete e-book, "BPM for Dummies", to gain an understanding of the concepts you need to begin implementing BPM within your organization. 
(EBOOK) READ ABSTRACT |

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