WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

ER/Studio 7.5 by Embarcadero Technologies, Inc. March 2008 - (Free Research) Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling.  (DEMO) READ ABSTRACT |

Download: IBM Lotus Symphony by IBM June 2011 - (Free Research) IBM Lotus Domino Symphony is a suite of office productivity software for creating, editing, and sharing word processing documents, spreadsheets, and presentations, which supports the OpenDocument Format (ODF) - allowing organizations to use their documents without becoming locked into one particular vendor for their productivity tools.  (DOWNLOAD) READ ABSTRACT |

DR Presentation Download: Disaster Recovery Planning in the 21st Century by Iron Mountain August 2011 - (Free Research) In this seminar presentation download, Jon William Toigo, a 25 year practitioner in the DR and continuity planning craft, shares his knowledge and experience to help participants develop a smart and cost-effective DR plan that adequately assures protection – and recovery – from any potential disaster.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Documentum - Digital Asset Manager by EMC Corporation EMC Documentum Digital Asset Manager exposes a set of powerful transformations and enhanced content previews, enabling you to fully leverage the value of your digital assets.  (SOFTWARE PRODUCT)

IBM Lotus Notes and Domino by IBM December 2011 - (Free Research) IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days.  (TRIAL SOFTWARE) READ ABSTRACT |

Yellowfin Business Intelligence 4.0 by Yellowfin March 2009 - (Free Research) Yellowfin lowers the complexity of your reporting environment. Yellowfin has been specifically designed to enable end users to easily create and access reports via a browser.  (TRIAL SOFTWARE) READ ABSTRACT |

Knowledge-centric Application Lifecycle Management by TechExcel June 2008 - (Free Research) Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development.  (WHITE PAPER) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: Internal Deployments by Oracle Corporation August 2008 - (Free Research) Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.  (WHITE PAPER) READ ABSTRACT |

CW500: The technology behind the BBC's Olympics coverage (quick download) by ComputerWeekly.com July 2012 - (Free Research) John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club.  (PRESENTATION) READ ABSTRACT |

SQL Anywhere v11.0.1 Developer Edition by Sybase, an SAP company June 2010 - (Free Research) Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages.  (DOWNLOAD) READ ABSTRACT |

Improving Results for Legal Custody of Information - August 2008 by Symantec Corporation March 2009 - (Free Research) According to the IT Policy Compliance Group's research report, spending on legal data custody for legal settlements, legal expenses, & costs in IT to find, produce, protect, and preserve information is between 75 and 94 percent lower for firms with the best practices. This report documents which practices are reducing costs and improving results.  (WHITE PAPER) READ ABSTRACT |

CW500: The technology behind the BBC's Olympics coverage (video version) by ComputerWeekly.com July 2012 - (Free Research) John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club.  (PRESENTATION) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com June 2012 - (Free Research) Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.  (ANALYST BRIEF) READ ABSTRACT |

How social media drives business success by ComputerWeekly.com May 2012 - (Free Research) <p>There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.</p>  (IT BRIEFING) READ ABSTRACT |

Three Must-Have Capabilities for Managing Enterprise Desktop Environments by Bit9, Inc. June 2009 - (Free Research) Today, more than ever, businesses rely on a dependable desktop and laptop environment to drive revenues and growth. This whitepaper will discuss the three must-have principles that represent the most fundamental components that every IT organization must employ to realize a winning desktop management strategy.  (WHITE PAPER) READ ABSTRACT |

BPM for Dummies Book by IBM August 2011 - (Free Research) Download this complete e-book, "BPM for Dummies", to gain an understanding of the concepts you need to begin implementing BPM within your organization.  (EBOOK) READ ABSTRACT |

Splunk App for VMware by Splunk April 2012 - (Free Research) This paper covers features and benefits of the Splunk app for VMware and how it can add visibility to virtual environments within your organization.  (WHITE PAPER) READ ABSTRACT |

Centrify Express 2010.1 by Centrify Corporation August 2010 - (Free Research) Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems.  It is a free solution with more functionality, tools, and upgrade options than alternative offerings.  (DOWNLOAD)

CA ARCserve® D2D Evaluation Software by CA ARCserve June 2010 - (Free Research) CA ARCserve D2D is a new disk-based backup product designed to provide the perfect combination of fast, simple and reliable protection and recovery for all of your business information. Download now to see for yourself.  (DOWNLOAD) READ ABSTRACT |

Splunk App for Citrix NetScaler with AppFlow by Splunk April 2012 - (Free Research) In this brief resource, you will discover the possibilities of Splunk's flexible, visual application for Citrix NetScaler and learn how it can provide enhanced visibility and analytics within your organization.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.