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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
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Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
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New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
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ER/Studio 7.5 by Embarcadero Technologies, Inc.

March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling. 
(DEMO) READ ABSTRACT |

Presentation Download: Storage for Virtual Environments Presentation Download by Quantum Corporation

August 2011 - (Free Research)
Jon William Toigo – noted storage expert and industry watchdog – can help you sort it out. In this presentation download, Toigo identifies the big picture trends that are causing storage operations to burst at the seams – and he provides tactical advice on technologies and tactics that will help contain costs and optimize operations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Trial download: IBM Rational AppScan by IBM

July 2008 - (Free Research)
Download this free trial to experience how IBM Rational AppScan software helps you quickly and easily pinpoint Web application vulnerabilities. 
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BusinessObjects Edge Series by Business Objects

May 2008 - (Free Research)
As an independent business unit within the SAP Group, Business Objects transforms the way the world works by connecting people, information and businesses. 
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BlackBerry Smartphone Simulators by BlackBerry

May 2008 - (Free Research)
There are a variety of BlackBerry® simulators available to emulate the functionality of actual BlackBerry products, including BlackBerry smartphones and BlackBerry® Enterprise Server. 
(ANALYST REPORT) READ ABSTRACT |

BlackBerry Java Development Environment by BlackBerry

February 2008 - (Free Research)
The BlackBerry® Java® Development Environment (BlackBerry JDE) is a fully integrated development environment and simulation tool for building Java Micro Edition (Java ME™) applications for Java-based BlackBerry® smartphones 
(TRIAL SOFTWARE)

Pervasive Data Profiler v4 by Pervasive Integration

January 2008 - (Free Research)
Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data 
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Vyatta Community Edition 4 - Open-Source Routing and Security by Vyatta Inc.

September 2008 - (Free Research)
Vyatta delivers complete, ready-to-deploy, open-source networking solutions that make it possible for anyone to own an enterprise-class router/firewall/VPN for a fraction of the cost of traditional closed-source, proprietary products. 
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CW500: The technology behind the BBC's Olympics coverage (quick download) by ComputerWeekly.com

July 2012 - (Free Research)
John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club. 
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AirMagnet WiFi Analyzer by AirMagnet

August 2011 - (Free Research)
AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. 
(TRIAL SOFTWARE) READ ABSTRACT |

Sybase PowerDesigner 15.0 by Sybase, an SAP company

March 2008 - (Free Research)
The industry leading data modeling tool and an enterprise modeling and design solution, PowerDesigner, helps implement effective enterprise architecture and brings powerful models to create and manage your IT infrastructure. 
(DEMO) READ ABSTRACT |

Data Deduplication FAQ Podcast by Quantum Corporation

May 2008 - (Free Research)
This expert Podcast, featuring Jerome Wendt, President and Lead Analyst of DCIG, Inc. puts an end to the confusion by offering insights to the most commonly asked questions he hears in the field today. 
(PODCAST) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now. 
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Take the "scale-right" Approach to Optimize the ROI from IT by IBM

June 2008 - (Free Research)
With IBM, you can scale right with a specially tailored strategy that provides the greatest IT ROI for your company. 
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True Enterprise-Quality Linux Support: Edison Group White Paper by Oracle Corporation

November 2008 - (Free Research)
This white paper discovers how organization can increase operational efficiency while cutting costs with Oracle Unbreakable Linux, a support program that delivers enterprise-quality support for Linux at a lower cost. 
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Microsoft Dynamics CRM Trial by Microsoft

March 2008 - (Free Research)
Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change. 
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CA XOsoft ™ Replication r12 and CA XOsoft High Availability r12™ by CA Technologies.

February 2008 - (Free Research)
CA and VMware, two global software leaders, are working together and delivering an innovative cost effective approach to addressing disaster recovery and business continuity requirements. 
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SolarWinds Engineer's Toolset by SolarWinds, Inc.

May 2008 - (Free Research)
Packed with 49 powerful desktop tools, SolarWinds Engineer's Toolset delivers everything you need to diagnose, troubleshoot, and manage your network - all in one easy-to-use package. 
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Orion Network Performance Monitor by SolarWinds, Inc.

May 2008 - (Free Research)
SolarWinds Orion is a web-based network performance monitoring solution trusted by thousands of network engineers worldwide. 
(TRIAL SOFTWARE) READ ABSTRACT |

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