WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

ER/Studio 7.5 by Embarcadero Technologies, Inc. March 2008 - (Free Research) Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling.  (DEMO) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Vyatta Community Edition 4 - Open-Source Routing and Security by Vyatta Inc. September 2008 - (Free Research) Vyatta delivers complete, ready-to-deploy, open-source networking solutions that make it possible for anyone to own an enterprise-class router/firewall/VPN for a fraction of the cost of traditional closed-source, proprietary products.  (DEMO) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

BlackBerry Smartphone Simulators by BlackBerry May 2008 - (Free Research) There are a variety of BlackBerry® simulators available to emulate the functionality of actual BlackBerry products, including BlackBerry smartphones and BlackBerry® Enterprise Server.  (ANALYST REPORT) READ ABSTRACT |

BlackBerry Java Development Environment by BlackBerry May 2008 - (Free Research) The BlackBerry® Java® Development Environment (BlackBerry JDE) is a fully integrated development environment and simulation tool for building Java Micro Edition (Java ME™) applications for Java-based BlackBerry® smartphones  (DEMO) READ ABSTRACT |

Trial download: IBM Rational AppScan by IBM July 2008 - (Free Research) Download this free trial to experience how IBM Rational AppScan software helps you quickly and easily pinpoint Web application vulnerabilities.  (TRIAL SOFTWARE)

AirMagnet WiFi Analyzer by AirMagnet August 2011 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities.  (TRIAL SOFTWARE) READ ABSTRACT |

Pervasive Data Profiler v4 by Pervasive Integration January 2008 - (Free Research) Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data  (WHITE PAPER) READ ABSTRACT |

Presentation Download: Storage for Virtual Environments Presentation Download by Quantum Corporation August 2011 - (Free Research) Jon William Toigo – noted storage expert and industry watchdog – can help you sort it out. In this presentation download, Toigo identifies the big picture trends that are causing storage operations to burst at the seams – and he provides tactical advice on technologies and tactics that will help contain costs and optimize operations.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

BusinessObjects Edge Series by Business Objects May 2008 - (Free Research) As an independent business unit within the SAP Group, Business Objects transforms the way the world works by connecting people, information and businesses.  (DEMO) READ ABSTRACT |

CW500: The technology behind the BBC's Olympics coverage (quick download) by ComputerWeekly.com July 2012 - (Free Research) John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club.  (PRESENTATION) READ ABSTRACT |

Download Citrix NetScaler VPX Express for Free! by Citrix October 2009 - (Free Research) Now you can get the ultimate Web app delivery solution in a flexible, dynamic and cost effective virtual appliance with Citrix® NetScaler® VPX. Simply download the NetScaler VPX Express edition, then deploy it across your existing infrastructure - anywhere, anytime, anyhow you need it.  (DOWNLOAD)

What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for Microsoft® Exchange by BlackBerry March 2008 - (Free Research) View this webcast to learn about the new wireless capabilities as well as enhanced administrative features that were introduced with the latest release of BlackBerry Enterprise Server for Microsoft Exchange.  (WEBCAST) READ ABSTRACT |

Microsoft Dynamics CRM Trial by Microsoft March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.  (WHITE PAPER)

CA XOsoft ™ Replication r12 and CA XOsoft High Availability r12™ by CA Technologies. February 2008 - (Free Research) CA and VMware, two global software leaders, are working together and delivering an innovative cost effective approach to addressing disaster recovery and business continuity requirements.  (DEMO) READ ABSTRACT |

SolarWinds Engineer's Toolset by SolarWinds, Inc. May 2008 - (Free Research) Packed with 49 powerful desktop tools, SolarWinds Engineer's Toolset delivers everything you need to diagnose, troubleshoot, and manage your network - all in one easy-to-use package.  (TRIAL SOFTWARE) READ ABSTRACT |

Identity Finder Enterprise Suite 4.5 by Identity Finder, LLC July 2010 - (Free Research) Identity Finder accurately finds and allows remediation of sensitive data across desktops, laptops, servers, databases, and websites. This can be performed agent or agentlessly with full dynamic policy and reporting capability.  (TRIAL SOFTWARE) READ ABSTRACT |

Take the "scale-right" Approach to Optimize the ROI from IT by IBM June 2008 - (Free Research) With IBM, you can scale right with a specially tailored strategy that provides the greatest IT ROI for your company.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now.  (EZINE)

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