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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

University of Georgia Gets Lesson: NetVault™ Makes the Grade in Power, Ease of Use by BakBone

April 2008 - (Free Research)
UGA evaluated several companies backup/restore software, before choosing BakBone Software NetVault. This case study examines why UGA opted for BakBone software. 
(CASE STUDY) READ ABSTRACT |

University of Northern Georgia case study: Life made easier for thousands of students and teachers by Dell, Inc.

September 2013 - (Free Research)
One way companies are bettering their network and user experience is through virtualization. This case study highlights how the University of North Georgia virtualized their network and helped their school better suit their students. 
(WHITE PAPER) READ ABSTRACT |

Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Application Virtualization Delivers Cost-saving IT Solution for Georgia’s K-12 Peach County Education District by InstallFree Inc.

January 2010 - (Free Research)
As the systems and hardware continue to be replaced and upgraded, the incremental effort is minimal, even when moving to new versions of the operating system. The wireless system readily manages remote desktops using InstallFree, which links both the PC and the User to the virtual application. 
(CASE STUDY) READ ABSTRACT |

Mobile ERP and Financials: Customers Tell All by Workday

September 2013 - (Free Research)
In this brief video, hear from real-world users -- including CareFusion, Chiquita Brands, and Community Health Services of Georgia -- of a mobile enterprise resource planning (ERP), financials, and human capital management (HCM) technology to explore the benefits they experience from mobile apps. 
(VIDEO) READ ABSTRACT |

This Month in the Threat Webscape -- August 2009 by Websense, Inc.

September 2009 - (Free Research)
The Websense Security Labs Team provides a review of threats occurring during the month of August 2009. Highlighted is the massive DDoS (Distributed Denial of Service) attack on Twitter, Google Blogger, LiveJournal, and Facebook centered around 1 person: Cyxymu, a pro-Georgia blogger who is an active critic of Moscow's politics. 
(VIDEO) READ ABSTRACT |

Virtual Criminology Report 2009 -- Virtually Here: The Age of Cyber Warfare by McAfee, Inc.

December 2009 - (Free Research)
Is the “Age of Cyber War” at hand? Since our 2007 report, there have been increasing reports of cyber attacks and network infiltrations that appear to be linked to nation-states and political goals. We decided it was time to further examine whether cyber warfare is now a part of human conflict that we should get used to seeing more often. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Gwinnett Medical Center Relies on HP to Help Meet Care Goals: Leverages HP Storage and Server Solutions to Manage Growth and Costs by Hewlett-Packard Company

January 2009 - (Free Research)
In this case study you will learn the approach of Gwinnett to team with HP and other business technology leaders to develop and deploy innovative new solutions that promote quality care, cost efficiencies and service continuity. 
(CASE STUDY) READ ABSTRACT |

Cancel Out the Noise! Three Capabilities Every Speech and Text Analytics Solution Should Offer by Genesys

March 2014 - (Free Research)
Interaction analytics can help contact center agents expose critical insights buried in customer interactions. Unfortunately, traditional analytics tools lack the capacity, accuracy, and integration needed to truly extract meaning from conversations. So what should you look for in an effective interaction analytics solution? 
(EGUIDE) READ ABSTRACT |

Eight Ways to Boost Workforce Efficiency and Quality with Continuous Workforce Optimization by Genesys

March 2014 - (Free Research)
To ensure high quality, engaging customer interactions, continuity between front office, back office, and other supporting divisions is key. Many organizations are turning to workforce optimization (WFO) tools to optimize efficiency, and savvy companies are looking to integrated solutions to deliver the most benefits. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

A Frost & Sullivan White Paper: Beyond BPM-Enterprise Workload Management Reduces Costs and Improves Customer Service by Genesys

August 2013 - (Free Research)
To meet the increasing demands of customers in today's fast-paced marketplace, you need a way to effectively assign work and monitor completion. Download this resource to get a more in-depth look at the shortcomings of traditional customer service processes, and learn how enterprise workload management can help you overcome these issues. 
(WHITE PAPER) READ ABSTRACT |

IT Download - Orion Network Configuration Manager (NCM) by SolarWinds, Inc.

February 2009 - (Free Research)
Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies. 
(TRIAL SOFTWARE) READ ABSTRACT |

Mobile phone app opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)
Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 
(WHITE PAPER) READ ABSTRACT |

SiSense Prism Do-It-Yourself Business Intelligence Software by SiSense Ltd.

September 2010 - (Free Research)
Cutting-edge, do-it-yourself business intelligence (BI) and analytics. Go from mountains of raw data to reports, dashboards and analytics in a single product, in just an hour or two! Data preparation and mash ups are quick and easy, using visual drag-and-drop tools. 
(DOWNLOAD)

ER/Studio 7.5 by Embarcadero Technologies, Inc.

March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling. 
(DEMO) READ ABSTRACT |

Deduplication School 2010 Presentation Download by EMC Backup and Recovery Solutions

April 2010 - (Free Research)
This presentation download will explain how to leverage data deduplication technology to benefit your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Download: Storage for Virtual Environments Presentation Download by Quantum Corporation

August 2011 - (Free Research)
Jon William Toigo – noted storage expert and industry watchdog – can help you sort it out. In this presentation download, Toigo identifies the big picture trends that are causing storage operations to burst at the seams – and he provides tactical advice on technologies and tactics that will help contain costs and optimize operations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Download Now: Acronis Backup & Recovery 11.5 – Virtual Edition for Hyper-V by Acronis

February 2014 - (Free Research)
Download Acronis Backup and Recovery 11.5 Virtual Edition for Hyper-V so you can rest easy knowing your data and Hyper-V environment are well protected. 
(DOWNLOAD) READ ABSTRACT |

Download Citrix NetScaler VPX Express for Free! by Citrix

October 2009 - (Free Research)
Now you can get the ultimate Web app delivery solution in a flexible, dynamic and cost effective virtual appliance with Citrix® NetScaler® VPX. Simply download the NetScaler VPX Express edition, then deploy it across your existing infrastructure - anywhere, anytime, anyhow you need it. 
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Dell AppAssure 5 Trial Download by Dell Software

October 2013 - (Free Research)
Check out this free trial download of one vendor's data backup software that has revolutionized data protection by unifying backup, replication and recovery all in one solution. Download your free trial now. 
(TRIAL SOFTWARE) READ ABSTRACT |

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