WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

University of Georgia Gets Lesson: NetVault™ Makes the Grade in Power, Ease of Use by BakBone April 2008 - (Free Research) UGA evaluated several companies backup/restore software, before choosing BakBone Software NetVault. This case study examines why UGA opted for BakBone software.  (CASE STUDY) READ ABSTRACT |

Application Virtualization Delivers Cost-saving IT Solution for Georgia’s K-12 Peach County Education District by InstallFree Inc. January 2010 - (Free Research) As the systems and hardware continue to be replaced and upgraded, the incremental effort is minimal, even when moving to new versions of the operating system. The wireless system readily manages remote desktops using InstallFree, which links both the PC and the User to the virtual application.  (CASE STUDY) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

This Month in the Threat Webscape -- August 2009 by Websense, Inc. September 2009 - (Free Research) The Websense Security Labs Team provides a review of threats occurring during the month of August 2009. Highlighted is the massive DDoS (Distributed Denial of Service) attack on Twitter, Google Blogger, LiveJournal, and Facebook centered around 1 person: Cyxymu, a pro-Georgia blogger who is an active critic of Moscow's politics.  (VIDEO) READ ABSTRACT |

The Total Economic Impact of Dell’s Mobile Clinical Computing System by Imprivata April 2013 - (Free Research) This Forrester research study takes an in-depth look at how Tallahassee Memorial was able to reduce IT complexity, speed access to clinical information, and enhance efficiency with desktop virtualization and improved authentication practices.  (WHITE PAPER) READ ABSTRACT |

Virtual Criminology Report 2009 -- Virtually Here: The Age of Cyber Warfare by McAfee, Inc. December 2009 - (Free Research) Is the “Age of Cyber War” at hand? Since our 2007 report, there have been increasing reports of cyber attacks and network infiltrations that appear to be linked to nation-states and political goals. We decided it was time to further examine whether cyber warfare is now a part of human conflict that we should get used to seeing more often.  (WHITE PAPER) READ ABSTRACT |

Gwinnett Medical Center Relies on HP to Help Meet Care Goals: Leverages HP Storage and Server Solutions to Manage Growth and Costs by Hewlett-Packard Company January 2009 - (Free Research) In this case study you will learn the approach of Gwinnett to team with HP and other business technology leaders to develop and deploy innovative new solutions that promote quality care, cost efficiencies and service continuity.  (CASE STUDY) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

IT Download - Orion Network Configuration Manager (NCM) by SolarWinds, Inc. February 2009 - (Free Research) Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.  (TRIAL SOFTWARE) READ ABSTRACT |

Mobile phone app opportunities for business by ComputerWeekly.com December 2010 - (Free Research) Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth.  (WHITE PAPER) READ ABSTRACT |

ER/Studio 7.5 by Embarcadero Technologies, Inc. March 2008 - (Free Research) Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling.  (DEMO) READ ABSTRACT |

SiSense Prism Do-It-Yourself Business Intelligence Software by SiSense Ltd. September 2010 - (Free Research) Cutting-edge, do-it-yourself business intelligence (BI) and analytics. Go from mountains of raw data to reports, dashboards and analytics in a single product, in just an hour or two! Data preparation and mash ups are quick and easy, using visual drag-and-drop tools.  (DOWNLOAD)

Deduplication School 2010 Presentation Download by EMC Backup and Recovery Solutions April 2010 - (Free Research) This presentation download will explain how to leverage data deduplication technology to benefit your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Download: Storage for Virtual Environments Presentation Download by Quantum Corporation August 2011 - (Free Research) Jon William Toigo – noted storage expert and industry watchdog – can help you sort it out. In this presentation download, Toigo identifies the big picture trends that are causing storage operations to burst at the seams – and he provides tactical advice on technologies and tactics that will help contain costs and optimize operations.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The University of Leeds Stops Millions of Attacks and Countless Illegal Downloads with HP TippingPoint by HP India May 2012 - (Free Research) Discover how the University of Leeds, one of the largest universities in the United Kingdom, used HP TippingPoint to stop millions of malicious attacks and countless illegal downloads to boost the security of their campus network.  (CASE STUDY) READ ABSTRACT |

Next-Gen Backup School: Presentation Download by Dell and VMware March 2013 - (Free Research) Check out this copy of independent backup expert and analyst Brien Posey's Storage Decision's seminar presentation "Next-Gen Backup School" to get a vendor-neutral breakdown of backup in 2013. Download the slides now for practical insight into backup testing & planning, modern backup techs and much, much more!  (PRESENTATION) READ ABSTRACT |

DataDirect IT Download by Progress Software March 2013 - (Free Research) Many organizations are turning to the cloud and are seeking tools that are fast, secure, and reliable. Access this resource to find various trial software downloads of Progress Datadirect Drivers. Discover a reliable database connectivity offering that increases throughput and application efficiency today.  (TRIAL SOFTWARE) READ ABSTRACT |

Download Citrix NetScaler VPX Express for Free! by Citrix October 2009 - (Free Research) Now you can get the ultimate Web app delivery solution in a flexible, dynamic and cost effective virtual appliance with Citrix® NetScaler® VPX. Simply download the NetScaler VPX Express edition, then deploy it across your existing infrastructure - anywhere, anytime, anyhow you need it.  (DOWNLOAD)

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Symantec Protection Suite Enterprise Edition by Symantec Corporation June 2009 - (Free Research) Symantec Protection Suite creates a protected endpoint and messaging environment that is secure against today's complex malware, data loss and spam threats, and is quickly recoverable in the event of failure.  (TRIAL SOFTWARE)

IT Download: Symantec Endpoint Protection and Network Access Control 11.0.4 MR4 by Symantec Corporation March 2009 - (Free Research) With this trial software, stop malware such as viruses, worms, Trojans, spyware, adware, bots, zero-day threats and rootkits. Prevent security outbreaks, reducing administrative overhead all while lowering total cost of ownership for endpoint security.  (DOWNLOAD)

HOWTO Secure and Audit Oracle 10g & 11g: Account Security (Complimentary Chapter Download) by IBM December 2010 - (Free Research) Read this chapter from "HOWTO Secure and Audit Oracle 10g and 11g" (CRC Press, 2009) and learn how to secure Oracle by checking for weak passwords, configuring failed login policies, preventing DoS attacks with resource limits, and auditing user profiles.  (EBOOK) READ ABSTRACT |

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