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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Reducing Backup and Recovery Costs by 80% by Iron Mountain

January 28, 2011 - (Free Research)
Read this Case Study to learn how the Eighteenth Judicial Circuit of Florida protected their data and prepared for unforeseen natural disasters. 
(CASE STUDY) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Health System Builds Highly Available Wired and Wireless Network by Cisco Systems, Inc.

May 22, 2009 - (Free Research)
Baptist Health South Florida uses a Cisco Medical-Grade Network powered by highly available Cisco Catalyst® switches to safeguard the reliability and uptime of critical hospital services and applications. 
(CASE STUDY) READ ABSTRACT |

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 29, 2007 - (Free Research)
Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... 
(CASE STUDY) READ ABSTRACT |

Charlotte County Public Schools: Accelerating Web Applications, Streaming Media, and SSL by BlueCoat

September 21, 2011 - (Free Research)
View this case study to discover how Blue Coat SG appliances helped Charlotte County Public Schools radically reduce bandwidth consumption, ensure quality streaming media to large number of students, speed SSL encrypted traffic, provide overall security and control, and more. 
(CASE STUDY) READ ABSTRACT |

Certifiedmail Managed Service by DataMotion

February 08, 2011 - (Free Research)
Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania. 
(WHITE PAPER) READ ABSTRACT |

Linux in the Mainstream: Highlighting Customers Running Their Business on Red Hat Enterprise Linux by Red Hat

January 31, 2013 - (Free Research)
This IDC White Paper presents three case studies of customers that are using Linux for large deployment, business-critical applications. 
(WHITE PAPER) READ ABSTRACT |

Customer Success Story: Charlotte County Public Schools Optimize WAN Performance with Blue Coat by BlueCoat

July 09, 2009 - (Free Research)
Watch this webcast to learn about the challenges and successes of Chris Bress, Director of Learning Through Technology for a public school system in Florida, which serves 17,000 students. 
(WEBCAST) READ ABSTRACT |

InMage Provides Solid Defense for Tampa Bay Lightning’s Mission-Critical Data and Applications by InMage Systems

October 24, 2013 - (Free Research)
This short case study explores how the pro ice hockey team, Tampa Bay Lightning, easily and affordably implemented one industry-leading backup and recovery software solution that leverages the advantages of disk-based data protection to provided application-aware recovery that can meet both remote and local requirements. Read on to learn more. 
(CASE STUDY) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
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Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent

January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ... 
(ARTICLE) READ ABSTRACT |

IT Download - Orion Network Configuration Manager (NCM) by SolarWinds, Inc.

February 2009 - (Free Research)
Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies. 
(TRIAL SOFTWARE) READ ABSTRACT |

Mobile phone app opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)
Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth. 
(WHITE PAPER) READ ABSTRACT |

Download Acronis Backup & Recovery 11.5 to Protect Your Windows Servers by Acronis

February 2014 - (Free Research)
Download Acronis Backup & Recovery 11.5 now to protect your Windows Servers. 
(DOWNLOAD) READ ABSTRACT |

ER/Studio 7.5 by Embarcadero Technologies, Inc.

March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling. 
(DEMO) READ ABSTRACT |

Deduplication School 2010 Presentation Download by EMC Backup and Recovery Solutions

April 2010 - (Free Research)
This presentation download will explain how to leverage data deduplication technology to benefit your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Download: Storage for Virtual Environments Presentation Download by Quantum Corporation

August 2011 - (Free Research)
Jon William Toigo – noted storage expert and industry watchdog – can help you sort it out. In this presentation download, Toigo identifies the big picture trends that are causing storage operations to burst at the seams – and he provides tactical advice on technologies and tactics that will help contain costs and optimize operations. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

SiSense Prism Do-It-Yourself Business Intelligence Software by SiSense Ltd.

September 2010 - (Free Research)
Cutting-edge, do-it-yourself business intelligence (BI) and analytics. Go from mountains of raw data to reports, dashboards and analytics in a single product, in just an hour or two! Data preparation and mash ups are quick and easy, using visual drag-and-drop tools. 
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Download Now: Acronis Backup & Recovery 11.5 – Virtual Edition for Hyper-V by Acronis

February 2014 - (Free Research)
Download Acronis Backup and Recovery 11.5 Virtual Edition for Hyper-V so you can rest easy knowing your data and Hyper-V environment are well protected. 
(DOWNLOAD) READ ABSTRACT |

Dell AppAssure 5 Trial Download by Dell Software

October 2013 - (Free Research)
Check out this free trial download of one vendor's data backup software that has revolutionized data protection by unifying backup, replication and recovery all in one solution. Download your free trial now. 
(TRIAL SOFTWARE) READ ABSTRACT |

Evaluation and Download of IBM Platform Symphony Developer Edition by IBM

May 2014 - (Free Research)
You can if you download a free trial of IBM Platform Symphony Developer Edition, software that enables rapid development and test of distributed applications by emulating a production grid -- eliminating the need for a physical grid. 
(DOWNLOAD) READ ABSTRACT |

Buy Microsoft Office 365 Trial Download by Microsoft

August 2012 - (Free Research)
See the familiar software features of next-generation communications to deliver the power of cloud computing and download this trial of Microsoft Office 365. 
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