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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation by IBM May 2008 - (Free Research) The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.  (WHITE PAPER)

The tablet market: consumer trends and market segmentation by ComputerWeekly.com February 2012 - (Free Research) The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments.  (ANALYST BRIEF) READ ABSTRACT |

Making Web 2.0 Work for Your Enterprise: Internal Deployments by Oracle Corporation August 2008 - (Free Research) Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Symantec Endpoint Protection Small Business Edition 12 by Symantec Corporation May 2011 - (Free Research) Symantec Endpoint Protection Small Business Edition 12 is built around an idea; that the context of a threat is as important as its content. Powered by Insight, the new Symantec Endpoint Protection uses age, frequency and source of files, along with other security metrics, to expose new and highly targeted threats.  (DOWNLOAD) READ ABSTRACT |

Symantec Endpoint Protection 12 by Symantec Corporation May 2011 - (Free Research) Symantec Endpoint Protection 12 is built around an idea; that the context of a threat is as important as its content. Powered by Insight, the new Symantec Endpoint Protection uses age, frequency and source of files, along with other security metrics, to expose new and highly targeted threats.  (DOWNLOAD) READ ABSTRACT |

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards® by Advent Software, Inc April 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid.  (WHITE PAPER)

Data Protection Masterclass: Global Privacy by ComputerWeekly.com May 2012 - (Free Research) This presentation from international law firm, Morrison and Foerster offers guidance to companies attempting to navigate privacy regulations in multiple jurisdictions.    (ESSENTIAL GUIDE) READ ABSTRACT |

Delivering on high cloud expectations by ComputerWeekly.com March 2012 - (Free Research) <p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p>  (ESSENTIAL GUIDE) READ ABSTRACT |

Fighting Economic Crime in the Financial Services sector by ComputerWeekly.com March 2012 - (Free Research) PwC examines the impact of Cybercrime on the financial services industry.  (IT BRIEFING) READ ABSTRACT |

Fighting fraud in government by ComputerWeekly.com January 2012 - (Free Research) Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.  (ESSENTIAL GUIDE) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

Trust and security in the cloud by ComputerWeekly.com February 2011 - (Free Research) This study from analyst Freeform Dynamics gives guidance on security for organisations considering Software as a service.  (ANALYST BRIEF) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

Computer Weekly 4 October 2011: Download the latest issue of the UK's leading technology publication, with our analysis of the business technology news that matters to IT managers by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, transformation. Download the new issue now.  (EZINE)

Computer Weekly 13 September 2011: Download this week's issue of the UK's leading technology publication, with our analysis of the latest news, trends and IT management issues by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we talk to the man tasked with bringing public services into the digital age. The second installment of our Buyer's Guide to business intelligence reviews two low-cost alternatives to the big suppliers; and we go behind the scenes of the IT preparations for the London 2012 Olympic Games.  (EZINE)

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Customer Success Story: ECSEC - ‘Hell’s Kitchen’ Contractor Goes to Heaven with Symantec by Symantec Corporation July 2010 - (Free Research) By partnering with Symantec and Vitality Consulting Services, ECSEC implemented an integrated Symantec data protection and messaging security solution giving ECSEC the confidence that its network is now operating correctly, confidence that data is now properly secured and backed up. Download this Customer Reference to read the whole story.  (WHITE PAPER) READ ABSTRACT |

Purdue Pharma L.P. Deploys DocAve® to Protect and Manage its SharePoint Infrastructure by AvePoint, Inc. February 2010 - (Free Research) Purdue Pharma L.P. have an expansive, diverse, and geographically distributed network of employees, partners, and associated firms who must collaborate extensively. See how they turned to DocAve to dramatically reduce time and resources required for granular restores and improve end-user confidence and accelerated Sharepoint adoption.  (CASE STUDY) READ ABSTRACT |

Improving Results for Legal Custody of Information - August 2008 by Symantec Corporation March 2009 - (Free Research) According to the IT Policy Compliance Group's research report, spending on legal data custody for legal settlements, legal expenses, & costs in IT to find, produce, protect, and preserve information is between 75 and 94 percent lower for firms with the best practices. This report documents which practices are reducing costs and improving results.  (WHITE PAPER) READ ABSTRACT |

Data Protection Masterclass: New EU Data Protection Regulation by ComputerWeekly.com September 2012 - (Free Research) Law firm, Morrison & Foerster, examines the impact of new EU Data Protection legislation on buinsesses.    (PRESENTATION) READ ABSTRACT |

Outbound Email and Data Loss Prevention in Today's Enterprise by Proofpoint, Inc. May 2008 - (Free Research) This white paper overviews a survey completed by Proofpoint and Forrester Consulting that analyzes the legal, financial, and regulatory risks associated with outbound email in large enterprises.  (WHITE PAPER) READ ABSTRACT |

Defining the Business Change Agenda   by ComputerWeekly.com May 2013 - (Free Research) Is business transformation really the key to success ? This research from analyst group Freeform Dynamics offers some answers.  (ANALYST REPORT) READ ABSTRACT |

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