Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Computer Weekly – 21 May 2013: How Marks & Spencer innovates through IT by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: M&S CIO Darrell Stein tells us how technology is changing the retailer as it develops its multichannel strategy. Our latest buyer's guide looks at mobile device management. And with many public sector IT workers being laid off through austerity cuts, we find out how to get a private sector job.  (EZINE) READ ABSTRACT |

A Closer Look at Windows Vista by National Instruments February 2008 - (Free Research) One of the stated goals of the Microsoft Windows Vista release is to greatly improve the overall security of the Windows operating system and curb the impact of malware. To this end, Microsoft redesigned both the least user and administrative...  (WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

The Total Economic Impact of Lumension Security's Sanctuary by Lumension August 2008 - (Free Research) Lumension's Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a "voluntary" compliance solution to an "automatic" one is illustrated  (WHITE PAPER) READ ABSTRACT |

Virtual Computer on 2nd Generation Intel Core vPro Processors by Intel September 2011 - (Free Research) Peter Marconi, Senior VP of Engineering at Virtual Computer, talks about how NxTop, Virtual Computer's baremetal client hypervisor, and 2nd generation Intel® Core™ vPro™ processors work together to deliver a secure, desktop virtualization solution. Watch this informative video to learn how to increase your PCs manageability and performance.  (VIDEO) READ ABSTRACT |

Threatsaurus: The A-Z of Computer and Data Security Threats by Sophos UK December 2009 - (Free Research) Whether you're an IT professional, use a computer at work, or just browse the internet, this book is for you. We tell you the facts about the threats to your computers and to your data in simple, easy-to-understand language.  (BOOK) READ ABSTRACT |

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly – 7 May 2013:Public cloud is ready for business by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: Amazon and Microsoft earn $5bn in public cloud revenue – we ask if public cloud is now ready for the mainstream. Banks face huge challenges replacing legacy IT – but is the short-term nature of CIOs hindering progress? And we look at how user experience can deliver return on investment for IT. Read the issue now.  (EZINE) READ ABSTRACT |

Client Management Best Practices for Managing Mac Systems by CDW April 2010 - (Free Research) One of the greatest challenges facing any institution is the maintenance of a large number of computer systems. When properly performed, lifecycle management—from the loading dock to the recycler—maximizes your return on investment, keeps your users more productive, and protects the security of your computer systems and your enterprise data.  (WHITE PAPER) READ ABSTRACT |

The Malware Report: Hotel Business Center PCs Strike Again by ESET August 2009 - (Free Research) Matt Grant talks with Randy Abrams about security issues with hotel business center computers. These are public computers and they often have insufficient security features. In this podcast, Randy shares some interesting things he’s found in hotel computers and gives some advice on using them safely.  (PODCAST) READ ABSTRACT |

Computer Weekly – 30 April 2013: What’s next for mobile IT in the enterprise? by ComputerWeekly.com April 2013 - (Free Research) n this week's Computer Weekly: BlackBerry and Windows have been the mainstay of corporate IT for years, but how do their latest releases stack up? We examine the user response. Communications minister Ed Vaizey talks about broadband and 4G policy. And we ask if Nationwide's £1bn IT plan can increase competition in banking. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly – 23 April 2013: Time runs out for Windows XP – what should you do? by ComputerWeekly.com April 2013 - (Free Research) In this week's Computer Weekly, with less than a year until Microsoft ends support for Windows XP, we examine the options for the many firms still using the operating system. The PC market has seen a record slump in sales - what does it mean for the IT industry? Plus, we evaluate progress in moving software to the cloud. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly – 16 April 2013: Examining NHS IT after the Health Act by ComputerWeekly.com April 2013 - (Free Research) In this week's Computer Weekly, with the sweeping reorganisation of the NHS now in place, we look at IT in the health service. Dell releases details of its planned management buy-out, revealing the dire state of the PC market. And we visit Bletchley Park to hear about the quest to rebuild the Colossus codebreaking computer. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly – 2 April 2013: The benefits of context-aware security by ComputerWeekly.com April 2013 - (Free Research) In this week's Computer Weekly, we look at context-aware security – a next generation technology that promises to improve corporate information security. As banks implement more short-term fixes to cope with new regulations, we assess the IT implications. And we examine the benefits of executive coaching for CIOs. Read the issue now.  (EZINE) READ ABSTRACT |

Enterprise Mobile Computer Selection Made Easy by Intermec May 2011 - (Free Research) Sorting through smart phones, PDAs and ruggedized computers for business use is no easy task. Rather than trying to stay on top of all the new products, companies can follow five basic tips to find the best option. This white paper explains these tips and how they can be applied to assist the enterprise mobile computer selection process.  (WHITE PAPER) READ ABSTRACT |

Why Ruggedized Computers Outperform Consumer-Grade PDAs by Intermec May 2011 - (Free Research) General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.  (WEBCAST) READ ABSTRACT |

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